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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Stoneham DriveWest Chester, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVETo find a challenging and fulfilling position that will utilize my knowledge, dedication and past experiences, as well as allows me to grow into a critical and important person in your organization with leadership and management skillsEXPERIENCEOperating Systems: Windows NT/2000/2003/2008/2012/2016/2019 Server and Workstation/Professional/XP/7/8/10, SNA Server, OS2, Windows 95/98, DOS and Windows 3.1Application Software: MS Office 97/2000/2003/2007/2010/2013/2016 R2, MS Exchange 5.5/2000/2003/2007/2010/2013/2016, Lync 2010, MS Project, Internet Information Server 4.0/5.0/6.0/7.0, Citrix XPE, MTS, Proxy Server 2.0, ISA Server, MS Visio, Internet Explorer 3.0-7.0, SMS 2.0, SQL 7.0/2000/2005, Windows Clustering, Veritas, EMCc Email Xtender, Mail Marshall, Lotus Smart Suite 96, Lotus Smartsuite 3.0, Lotus Notes, Attachmate, Right Fax, Great Plains, Vertex, Stellent, Funk Software, Citrix 4.0/4.5/5.0/6.5, Citrix Access Gateway/Netscaler, Citrix Xenapp/Xenerver, VMWare ESX 3.5/4.0/5.5/6.0, Vsphere, Vmware Horizon View, Adobe Acrobat, Adobe Photoshop, Network Associates Magic Helpdesk and virus protection, Track-it Helpdesk, Biztalk, Commerce Server, Microsoft Operations Manager, Blackberry Enterprise Server, EMC Email Extender, Commvault 5.9/6.1/7.0/10/11, Surf Control, etc.3/22 PresentProsphere/HUD Sr. Configuration ManagerThis position was working with a consulting company that supports HUD organization of the United States government. The role is to design, implement and support the organizations IT infrastructure which includes a mixture of virtualization products like VMWare, Citrix Nutanix and Hyper-V running Microsoft and Linux operating systems. This position also has responsibilities to build and support in the Office365 and Azure cloud environment that housed email, SSO application, Teams, SharePoint, etc. I am also the Subject matter expert for their Commvault Disaster Recovery/Backup solution mixed with virtualization redundancy like VMWare DRS.Achievements:Managed, maintained, upgraded and supported Solarwinds monitoring solution.Managed, maintained and supported Active Directory replication, policies and security levels within the Organizational Structure.Re-designed/Re-engineered Commvault backup solution that turned the SLA status from 73% to 100%.Provided day to day support and disaster recovery testing and validation.Implemented new backup storage in disaster recovery site.Worked with security team to implement new security solutions.Upgraded 60+ servers that were sun-setting from Windows 2012 to Windows 2019 and Windows 2022.Implemented Office365 policies to support CISA recommendations.Worked to redesign the Active Directory and DNS infrastructure.Implemented internal PKI SSL patching for all servers and websites.6/18 3/22Monroe Energy Sr Systems EngineerThis position was a company/infrastructure growth position. The primary responsibilities for this position were to design, test, implement and support the company IT infrastructure. Including the replacement of many solutions that were implemented 7 years ago when the company started up.This position was responsible for the Vmware and Citrix virtualization products running Windows 2008, 2012, 2016 and 2019 servers as well as the Office365 environment and the cyber-security solutions that go with any cloud and internal IT environment and solutions.Achievements:Implemented email virus, spam and gateway with Proofpoint solutionImplemented Web filtering solution with Cisco Firepower solutionImplemented a new cloud based patching solution that patchedworkstations, laptops, servers, network switches, routers and firewallsImplemented a new Netapp CIFS solution to replace a number of historical and traditional Windows file serversImplemented anti-virus and Malware solutions with Crowdstrike solutionImplemented a VPN solution to disable split-tunneling to improve security and functionality for remote usersImplemented new Micosoft licensing program to support more functionality in the Office 365 tenant solution such as archiving, legal hold, Multi-factor Authentication, Power BI as well as some future products like IntuneImplemented Veamm backup solution to provide backup and recovery services for our virtual and physical server environmentDesigned and implemented an immutable cloud backup solution to block ransomware and protect the company dataWorked with internal and external teams to upgrade several high-profile business appliocations that required new servers with new functionalitySupported a 3 month turn-around for the entire plantWorked with external security audit vendor to do a complete audit and fix any security flaws.Implemented new Active Directory policies to support changes in the environmentWorked with external vendor to support the build and replacement of many Cisco switchesRedesigned and cleaned up the Solarwinds monitoring solutionReplaced our networked copiers with a new vendors solutionProvided SOX auditing reports to upper management on a monthly basisProvided day to day maintenenance and support of the backup, patching, security audits, connectivity issues, email problems, application issues, storage performance and capacity issues, upgrades to systems that are over-utilized or sunsetting.Provided level 3 support to junior staff members as a key escalation point for infrastructure solutions6/10 6/18Private ConsultantWorked for the following companies providing design, implementation, migration and support to their IT infrastructure on a short-term contract basis.Alico/Met Life, Doe, Comcast, Keystone Foods, Brandywine, Liquid Hub, University of Penn Hospital, Philadelphia Energy Solutions, Dupont/Chemours, RNS Marketing, CoimGroup, StrategicLink, EconnectionSoft, Temple University Hospital, Energy Transfer PartnersKey responsibilities:Energy Transfer PartnersSR IT/OT Systems EngineerThis was a temporary contract role to build out, manage, maintain and support Process Control systems for a refinery.These systems are designed to be highly secure as high-availability 24 X 7 solutions using Vmware 6.5 and including the Horizon View and Citrix based virtualization products.Server support, including: management & support of the multiple Domains, Server and Workstation infrastructure and control network for the plant control systems; daily maintenance & monitoring of servers, SANs, virtual infrastructure, backups; application of security and functional patches & virus updates on all servers and workstations; manage the administration of Servers, Active Directory and various third-party applications.Basic Process Control System support, including: diagnose & resolve system and network issues identified by site operators, technicians, and users; work with control systems and application vendors to provide a reliable control infrastructure for applications to run in a 24x7 real-time environment.Cybersecurity support, including: daily health-check & security monitoring of industrial firewalls, routers, switches, serial & IP-based radio links, third-party network circuits, and domain, server & workstation infrastructure; ensuring cybersecurity policies and procedures are implemented & followed on servers, workstations, AD, printers, etc..Provide on-call support to the 24x7 control infrastructureOperational IT SME for all Site projects. Ensure all IT andCybersecurity requirements are met throughout the projects life cycle.Temple University& Hospital 3 MonthsSr Commvault EngineerThis was a temporary role to redesign, re-engineer, resolve Commvault backup/recovery and data management solution issues. This environment is a 5 Petabyte environment with 1200+ servers that consist of 700+ virtual servers, 500+ physical servers running in a VMWare environment with a mix of Exchange servers, SQL Servers, Oracle Servers, etc.EconnectionSoft 6 MonthsSr Systems Engineer ConsultantThis role is with a startup IT consulting company that specializes in SharePoint in the past and is trying to startup an Information Technology Infrastructure consulting group.In this role I went on sales calls, designed and implemented Information Technology solutions for the customers from virtualization, backup/recovery solutions to Exchange and Office365 migrations. We also provided a weekly or monthly technical services visit to handle maintenance and 2nd or 3rd level of support to their infrastructure technologies.Coim Group 3 MonthsIT ManagerThis role is a temporary role to manage, implement and support the companies IT environment. This is a one man IT shop of 150 employees, 15 servers with a mixture of laptops and desktops.Managed, maintained and supported the Network, Sonicwall Firewall as well as a mixed physical/virtual environment of servers using Microsofts Hyper-V.Stabilized the environment and provided the company with a high level of support, maintenance and solutions to their IT solutions/problems.RNS Marketing 4 MonthsProject Manager/Sr Systes EngineerThis role was a dual role of project management as well as the technical lead in the following:Designed, built and supported IT server infrastructure to support Windows server upgrades in a VMware 6.0 virtual environment.Worked with applications to support either Windows 2008 or Windows 2012 R2 upgrades.Setup failover and redundancy for servers and applications in case of hardware failure.Setup new high speed disk I/O solid state solution to improve disk I/O for database/application performance.Dupont/Chemours 4 MonthsTechnical Project ManagerManaged IT solutions to support the migration from Dupont to Chemours.Worked to document and provide knowledge transfer of IT solutions such as going from an Office365 single tenant solution to a multi-tenant solution.Worked with key team members and management to test and migrate applications from Dupont to Chemours.Worked with the different outsourced companies that provide different provisioning tasks to setup and remove user accounts in Active Directory as well as in Office365. Documented the steps needed to improve the process as well as working with internal stakeholders of these applications and infrastructure solutions.Philadelphia Energy Solutions - 2 YearsSenior EngineerWorked with a small group of engineers to support the split and build of an entire production environment from SunocoMigrated mailboxes from one company to an Office 365 solutionWorked with application developers to move applications and databases for those applications over to a new environmentImplemented new Citrix environment to support application delivery for the new companyManaged and maintained Office365 email system from a support perspective as well as an archiving and legal hold perspective.Deployed a helpdesk system that provided an ITIL level of incident management, tracking and reporting.Designed and deployed a Citrix VPX solution to allow external companies and users to access our internal Citrix farm from anywhere they need to through a browser.University of Penn Hospital 4 monthsSenior Exchange EngineerDesigned an Exchange 2010 solution and migration plan that split the solution out to two main sites and had full failover capabilities to either site for 40,000+ mailboxesThe design allowed for local and remote failover of any front end or back end pieceLiquid Hub 3 monthsSenior Messaging EngineerSupported a rollout of Lync 2010 with Avaya voice integration and unified messagingProvided technical support for a mixed Exchange 2003/2007 environmentBrandywine 10 MonthsSenior Systems EngineerDesigned and built Exchange 2010 environment in a VMware 5.0 infrastructureDesigned and built a Lync 2012 environmentKeystone Foods 4 MonthsSenior Exchange Migration ConsultantWorked to design the complete Exchange 2010 solution form end to end.Built virtual environment to support these solutionDesigned and implemented migration plans for 5000+ users from 5 different email systems (Zimbra, Notes, Exchange 2003, SBS and Microsoft BPOS) from around the worldDesigned and implemented Outlook Anywhere solutionComcast 3 MonthsSenior Exchange Migration ConsultantAssisted in the migration of 200,000 mailboxes from Exchange 2003 to Exchange 2010Provided technical expertise for automatic failover capabilities and redundancyDOE Legal 6 MonthsSenior ConsultantProvided technical support, design and solutions to the company such as virtualization, Exchange 2010, SQL, SharePoint, etc.Alico/Metlife 4 monthsExchange 2010 migration engineerDesigned, implemented and supported a migration from multiple exchange environments (2000, 2003 and 2007) to Exchange 2010 and 4000 mailboxes from around the world.As well as provided a centralized hosted email solution with redundancy, automatic failover and recoverabilityIn these contracts I was responsible for project management, design, deployment, testing and support of the following projects/tasks:Design and implement support of full systems and network infrastructure with alerts, email and creation of escalation processDesigned, tested and implemented a centralized exchange model while upgrading small and large size organizations to Exchange 2010Upgraded Active directory from a Windows 2003 native domain to a Windows 2008 native domainRedesigned firewall to support company growth and higher capabilitiesCreated Virtual environments in Vmware and Xen serverSupported Xen App infrastructure already in placeCreated server build documentation to support server hardening as well as a standard server buildDesigned and implemented Lync 2012 solution3/08 6/10 Physiotherapy AssociatesSR Systems EngineerKey Responsibilities:This position was a newly created position that has responsibility for all server infrastructure and applications that run on them. It includes but not limited to, Active Directory, Exchange, SQL, Citrix, Commvault, Virtualization, SAN, etc. Lead engineer in design, deployment and support of infrastructure solutions.Acheivements:Maintained 150+ Enterprise servers that support 5000+ employees nationwideCleaned up and increased performance needs of Exchange 2003 environmentRe-engineered Commvault backup environmentStabilized Citrix environmentBuilt XEN and VMware virtualization environmentCreated standard practices for server deploymentsDesigned and implemented a new EMC NS480 SAN to support company growth due to acquisitions and mergers.Designed and implemented 20 physical/100 virtual server VMware 4.0 Citrix 5.0 environmentDesigned, Implemented and supported Exchange 2007/2010 environment in a complete virtual environment for 6000 mailboxesManaged/maintained Mail Mashall server which was the virus protection/spam filter rules for email flowSupported 600 locations connected via Cisco WAN/VPN connectivity with Cisco Firewalls/SwitchesManaged Data center environment with 150 physical 50 virtual servers1/08 3/08 Thomas Jefferson UniversityDirector of Technical Services (Contract)Key Responsibilities:Maintain and manage a group of technical people to ensure quick and proper delivery of service, asset management and technical support. This position was a short term contract to relieve and free up the person that normally handled this position so she could dedicate herself to an EMR application deployment.11/04 11/07 WSFS BankTechnology Operations ManagerKey Responsibilities:The Operations Support Manager provides Senior Project Management technical expertise for technical and infrastructure related projects. This position has 4 direct reports and manages an external NOC vendor relationship. This position exercises the usual authority of a manager concerning staffing, coaching, developing, performance appraisals, promotions, salary recommendations and terminations. Managed a team on a daily basis, which includes, but is not limited to activities such as managing vacation schedules and conflicts, conducting regular team meetings, work in conjunction with his/her manager to obtain budget approvals to support projects, and provide scheduled team status reports.ACHIEVEMENTS/PROJECTS Managed a Windows 2000/2003 Active Directory migration, as well as support and maintenance of 120+ servers Deployed and maintained a full monitoring and management solution to alert and notify technical staff of potential server and network issues Created service catalog and IT owners of services to begin an ITIL implementation Worked with audit teams to ensure proper procedures and documentation to support Sarbanes Oxley testings and audits Provided project management and technical expertise to migrate 600 users mailboxes to Exchange 2003 and Outlook 2003 Stabilized and standardized the Veritas backup solution for the bank A member of a 8 person team to configure/deploy/support Cisco VOIP solution and integrate it into active directory and exchange Provided technical leadership to other staff and third party consultants to resolve problems as well as come up with solutions to make things run more efficient Created an on call schedule for any off hours problems or activities Deployed new Commvault backup solution across the enterprise with agents such as SQL, Data and Exchange Migrator Provided 2nd and 3rd level support for Windows 2000/XP desktops and applications Primary liaison to vendor providing Network Operations Center activities Leadership and guidance to the Wintel staff members Ensure the reliability and security of server infrastructure Provide efficient, high quality support services to ensure timely response to queries, resolution of problems, and reporting/escalation of issues related to the server infrastructure Play a key role in the overall recommendation and design of server architectures and policy development in order to meet current and future business needs for the entire server enterprise environment Provide recommendations on expenditures within approved budget Maintain staff development, and participate in hiring and promotion of staff Communicate planning and development, documentation, and status to management Ensure that the environment is kept current with hardware and software update releases as necessary Participate in business continuance planning, testing, and implementation Work with IT Security to ensure the physical and logical stability, reliability, confidentiality, and integrity of the Bank's systems is in accordance with policies, procedures and guidelines, taking appropriate actions for all violations2/00 11/04 Project Management InstituteTechnology Team LeaderThe Technology Team Lead designed, built and tested I/T infrastructure and system software solutions to new or existing systems. Was responsible for mentoring junior staff members, and in implementation of architectural vision and facilitating the reuse of existing solutions.ACHIEVEMENTS/PROJECTSMoved PMIs server base from 9 to 70 servers to support PMIs Informational Technology growthDesigned and configured Enterprise Gigabit Ethernet networkEngineered, Designed and configured Exchange 5.5 e-mail environment and followed that up with a migration to Exchange 2003Built Windows NT 4.0 environment and followed that up with an upgrade to Windows 2000 & Windows 2003 network Operating SystemsConfigured and designed SQL database servers for optimal performanceProject Manager to double the size of our headquarters office and worked with upper management to support our companies growth. Built a corporate data center environment that has redundancy and disaster protection built into the data center.Managed a Windows 2000/2003 Active Directory migration of 70 serversDesigned, implemented and supported a Citrix XPE solution to support a company wide globalization projectCreated and Implemented a Full Disaster Recovery and Business Continuity solution for the organization including hot-site capabilityMigrated 25 websites from IIS 4.0 to IIS 5.0/6.0Produced network diagrams, Data flow diagrams and documentation to help support infrastructurePurchased all computer, server, printer, network and telephone equipmentCreated a change management process to maximize up-time of applications and equipmentImplemented a company wide SPAM e-mail filter solutionStandardized desktop hardware and softwareDesigned and implemented a company wide virus protection solutionKey Responsibilities:Developed and Maintained Client PartnershipsProvided Ongoing Technical Operational/Production SupportProvides Technology Support to Major I/T InitiativesDeveloped OthersArchitecture and Technology StandardsBuilt and Maintained Relationships with Technology Professionals and Users6/98 - 9/99 The Lemans Group, King of Prussia, PANetwork AdministratorEnvironment:NOS - Windows NT Server 4.0 with multiple domainsWindows NT Terminal Server 4.0Citrix Metaframe 1.8Mail Server - Microsoft Exchange Server 5.0Mail Client - Microsoft OutlookSNA Server 3.0 and 4.0Fax Server - Right FaxSQL Server 6.5 & 7.0System Management Server 2.0Perform customary Network Administration duties such as monitoring network traffic, capacity planning, reviewing error logs, creating users, maintaining security permissions, creating shares, maintaining login scripts and configuring network printing.Work with a team to prepare solutions for server and network problems, including changes to the network infrastructure such as rerouting a section of the network through a frame relay.Provide desktop support for end users to resolve workstation problems with Windows 95, Windows NT Workstation, Access, Word, Power Point, Outlook, Attachmate and various internally developed business specific applications.Develop and execute plans for deployment of new software and upgrades.10/93 - 6/98 IBM Team Leader Technology Service Solutions, Broomall, PADeveloped and managed a team to handle support calls for the home support division utilizing a mostly part-time workforce in order to reduce the cost of providing the service.Managed resource requirements for the local territory to insure the timely delivery of service.Regional Technical Support Specialist (6/97 - 12/97)Provided escalated support for all field service technicians in order to resolve networking, hardware and software problems.Instructor (12/96 - 6/97)Created lesson plans and provided training in customer satisfaction skills and Lotus Notes.Responsible for the installation and troubleshooting of personal computer hardware and software. Installation and configuration of Operating Systems, System Boards and IO cards.Managed resource requirements for the local territory to insure the timely delivery of service.Field Service Technician (10/93 - 6/94)Responsible for diagnostic and repair of PCs and peripherals.Responsible for primary contact with customer and insuring complete customer satisfaction.EducationMCSE 2000 and A+ certificationsChubb InstituteMicrosoft Certified Systems EngineerCompleted Courses: Administering Microsoft Windows NT (803), Supporting Microsoft Windows NT (922), Internetworking Microsoft TCP/IP on Windows NT (688).Microsoft Exchange 2000 Design and ImplementationCurrent Courses: Supporting Microsoft Windows NT Server - Enterprise Technologies (689), creating & configuring a Web Server Using Microsoft Tools (936).RETS Education CenterComputer Repair Course: Studied personal Computers from 8088 to 80486, performed the following activities: installation of hard disks, floppy disks, mother boards and option cards, as well as performed diagnostics on this equipment. Performed troubleshooting and problem determination to resolve hardware and/or software conflicts. Studied installation and configuration of DOS and MS Windows environments. |
