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Orlando, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL SUMMARY5 years experience with Lockheed Martin as an IT Business Analyst.Bachelor's degree in Information Technology.Extensive experience with compiling and analyzing data, creating forecasts, processes, and schedules, and creating and presenting presentations to all levels of the organization.Exceptionally self-motivated with excellent strategic communication skills, organization skills, and ability to manage and prioritize multiple tasks.PROFESSIONAL EXPERIENCELockheed Martin, Orlando, FL June 2018 - PresentSystems Integration Business Analyst Associate. May 2020-April 2024Workforce management, including forecasting staffing needsManage IT Service Desk agents schedules using CalabrioCreate and implement schedules to optimize the workforceTrack agents time off and ensure our service levels are not negatively affectedPropose and develop effective solutions to improve service levelsCollect and compile data using Excel and TableauCreate presentations and present data to managersCreate reports, charts, graphs, and diagramsPlan, organize, and manage the testing of technical projectsWrite technical documents about our tools and processesUse SharePoint to document our processes and identify areas in need of improvementIT Service Desk Intern, June 2019-May 2020Write test cases for testing new tools and technologyPlan and organize the testing of technical projectsManage expectations and set reasonable deadlinesCollect, analyze, and present data to managersUse Calabrio tool to optimize the workforceCyber Security Intern, June 2018-August 2018Learn how to perform penetration testingLearn about tools and methods used in ethical hackingWork with tools and databases used for password crackingKeep records of the tools used by the LM Red TeamCreate presentations to explain new tools and technologyEDUCATIONBachelor of Information Technology - University of Central Florida, January 2017-May 2020RELEVANT COURSEWORK AND SKILLSManaging IT IntegrationComputer ArchitectureSystem AdministrationSecurity in ComputingWeb-based ITEnterprise ComputingMicrosoft Office (Word, Excel, and PowerPoint)CalabrioAvayaTableauSlackTeamsTechnical WritingFluent in Czech