| Candidate Information | | Title | Customer Service Digital Marketing | | Target Location | US-FL-Fort Lauderdale | | Email | Available with paid plan |
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Click here or scroll down to respond to this candidateObjectiveExperienced professional with a diverse background in education, customer service, administration, and marketing. My career began in teaching, where I developed innovative lesson plans and fostered inclusive learning environments. Transitioning into customer service and administrative roles, I honed skills in effective communication, problem-solving, and strategic planning.Recently, I earned a B.S. in Marketing from Colorado State University-Global Campus, equipping me with a deep understanding of consumer behavior, product and brand management, strategic marketing, digital marketing, market research, and more.Hence, I leverage psychological, social, and cultural factors to drive purchasing decisions and segment customers based on behavior, psychographics, demographics, and more, effectively utilizing digital media to influence consumer behavior. My grasp of marketing principles empowers me to excel in product and brand management, encompassing brand positioning, product life cycle management, and brand equity building. Likewise, I am equipped to perform market segmentation, SWOT analysis, and competitive positioning. My proficiency in digital marketing spans SEO, SEM, social media strategies, content marketing, email campaigns, and analytics. Moreover, I excel in designing and analyzing qualitative and quantitative research for actionable consumer insights and market trend predictions.This summary encapsulates some of my extensive experience and the comprehensive marketing skills I have acquired, showcasing the promise and value I intend to bring to prospective employers.EXPERIENCECUSTOMER SERVICE REPRESENTATIVEConcentrix -Retail & E-commerce, Fort Lauderdale, Florida / Jun. 2022 - Apr. 2024Facilitated seamless customer interactions, ensuring accurate processing of orders, returns, and exchanges with efficiency.Provided exemplary customer service by resolving payment issues, managing exchanges, and addressing customer concerns promptly.Utilized company database proficiently to retrieve information and assist customers effectively.Exceeded sales metrics through strategic customer engagement, including upselling and cross-selling.Managed escalated issues by promptly addressing concerns and directing them to the relevant department.Stayed informed about product details, promotions, and policies for accurate customer assistance.Collaborated with team members and other departments to improve customer service processes and resolve complex issues.TRAVEL AGENTAllied Global - Reservation Counter, Tegucigalpa, Honduras / Oct. 2018 Feb. 2021Facilitated hotel reservations for guests, ensuring a seamless booking process for their desired rooms.Presented a comprehensive overview of hotel amenities and in-room features, demonstrating a thorough understanding of the accommodations.Employed effective communication skills, utilizing open-ended questions to discern guests' needs and recommend the most suitable room and hotel options.Managed inbound leads through telephone inquiries and secured bookings for hotel rooms on a salary-plus-commission basis.Processed payments and promptly delivered itinerary details through phone and email channels.Conducted thorough reviews of reservations with guests, covering key details such as hotel name, location, check-in and check-out dates, room type, and cancellation policies before finalizing payments.Provided constructive feedback to fellow agents, contributing to their professional development by actively participating in call monitoring and coaching sessions.Achieved a consistent record of closing an average of 200+ rooms biweekly, showcasing sales and customer service proficiency.6th GRADE HOMEROOM TEACHEREngland School, Tegucigalpa, Honduras / Aug. 2016 Sept. 2018Developed comprehensive lesson plans, aligning with curriculum standards and tailored to meet the individual learning needs of students.Implemented a variety of teaching methods and pedagogical styles, including project-based learning, cooperative learning, and technology integration, to engage students actively.Utilized formative and summative assessments, such as quizzes, tests, and student portfolios, to monitor student learning and inform instruction.Tailored teaching methods and instructional materials to accommodate diverse learning needs, including special interest learners, fostering an inclusive learning environment.Implemented effective classroom management techniques to address disciplinary issues promptly and maintain a safe and respectful learning environment.Maintained detailed records of student attendance, performance, and behavior, ensuring adherence to school policies and procedures.Maintained regular communication with parents and guardians to update them on student progress and address any concerns or questionsASSISTANT ADMINISTRATORPG Hyde and Associates, Guanaja, Honduras / Jan. 2015 Jun. 2016Oversight of the meticulous seafood processing, ensuring adherence to quality standards and regulatory requirements.Skillfully negotiated prices for substantial quantities of seafood products, demonstrating effective cost management strategies.Executed precise calculations and preparation of financial documents, including bills, invoices, account statements, and other pertinent financial statements, in accordance with established procedures.Diligently managed billing processes and coordinated timely payments, contributing to efficient financial operations.Maintained accurate accounts books for the vessel, demonstrating meticulous attention to detail in financial record-keeping.Generated and managed purchase orders and expense reports for the vessel, optimizing procurement processes.Processed payroll checks for employees, ensuring accuracy and compliance with established payroll procedures.Implemented and maintained organized filing, inventory, mailing, and database systems, leveraging both manual and computer-based methodologies for optimal efficiency.7TH GRADE HOMEROOM TEACHERLa Ceiba Adventist Bilingual School, La Ceiba, Honduras / Feb. 2014 Nov. 2014Established precise learning objectives aligning with district standards, ensuring a focused educational approach.Crafted innovative lesson plans, incorporating diverse strategies to cater to all types of learners effectively.Developed instructional resources to enhance classroom engagement and learning outcomes.Formulated, administered, and meticulously graded homework, quizzes, and tests to assess students' academic progress.Cultivated strong parent-teacher relationships through weekly reports, providing comprehensive updates on students' progress, areas requiring reinforcement, and upcoming events.Cultivated a conducive classroom environment by designing and enforcing rules and procedures, fostering an optimal learning atmosphere.Collaborated seamlessly with fellow teachers and administrators, actively contributing to developing, evaluating, and refining middle school programs to enhance overall educational effectiveness.REFERENCESKayleen Hyde, Controller, Bradford MarinePHONE NUMBER AVAILABLE EMAIL AVAILABLEMichael Delgado, Pharmacy Technician, CVSPHONE NUMBER AVAILABLE EMAIL AVAILABLEThomas Piercy, Network Engineer, BMK MediaPHONE NUMBER AVAILABLE EMAIL AVAILABLECarolyn Torres, Sales Supervisor, Reservation CounterPHONE NUMBER AVAILABLE-6745 EMAIL AVAILABLEEMAIL AVAILABLEPHONE NUMBER AVAILABLE3020 NE 16th Ave, Oakland Park, Fl 3334EDUCATIONCOLORADO STATE UNIVERSITY GLOBAL CAMPUSGPA: 3.99Aurora, COBachelor of Science (B.S.) Marketing (Oct 2022- June 2024)SOUTHERN ADVENTIST UNIVERSITY (INCOMPLETED)GPA: 3.4Collegedale, TNBachelor of Arts (B.A.)Religious Education (Aug 2009-Dec 2012)INSTITUTO MIXTO ADVENTISTAGPA: 3.7Guanaja, Bay Islands, HNHigh School Diploma (Nov 2007)ADDITIONAL SKILLSQuickBooks: Data entry, Account Reconciliation, Invoicing. Payroll.Computer and Microsoft OfficeSalesNegotiationUpsellingProduct KnowledgeCustomer ServiceBookkeepingCommunication SkillsProblem-Solving SkillsAdaptable and FlexibleMotivatedAttention to DetailTime ManagementLANGUAGESEnglish: FluentSpanish: Fluent.HEATHER HYDE THOMPSON |
