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Click here or scroll down to respond to this candidateCandidate's Name
Phoenix, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Excellent interpersonal skills, and a track record of success with customer-facing roles Ability to handle pressure, prioritize, and multi-task during the course of a business day Tech-savvy, and ability to pick up concepts quickly Enthusiasm and aptitude for learning new skills Customer service professional Notate payments/billing services to customer accounts Professional phone demeanor with excellent verbal/written communication skills Proficient with ALL Microsoft software Available to interview with 24-hour noticeWilling to relocate to: Phoenix, AZAuthorized to work in the US for any employerWork ExperienceTechnical Support SpecialistNuvei-Scottsdale, AZJune 2022 to Present Monitor merchant processing activity for exceptions outside of approved parameters. Identify, investigate and report potentially suspicious activity. Make decisions regarding the disposition of merchant processing activity to mitigate losses to the company. Provide various reporting to management. Provides technical advice to the Merchant to resolve product or service requests regarding engineering, technical or scientific issues.Office ManagerHeartland Dental-Oswego, ILDecember 2020 to June 2022 Oversee the daily operation of the dental practice, including scheduling appointments, managing patient records, and handling billing and financial matters Supervise and mentor a team of dental professionals, including dental assistants, hygienists, and front office staff Develop and implement policies and procedures to ensure the smooth and efficient operation of the practice Manage the practice budget and financial performance, including analyzing and interpreting financial data and making recommendations for improvement Communicate with dental suppliers and negotiate contracts to ensure the practice has the necessary equipment and supplies Maintain a positive and welcoming atmosphere for patients, including handling customer service issues and complaints Collaborate with the dental team to develop and implement marketing and outreach initiatives to attract new patients and retain existing ones Attend continuing education courses to stay up-to-date on industry trends and best practices Greet and welcome patients as they enter the office to create a great first impression of our team Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies Utilize Dentrix for patient scheduling and records Schedule and confirm appointments for multiple providers in the office File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage Post insurance and patient payments and process accounts receivables Review treatment plan fees and payment options with patients Partner with the providers and team to implement Heartland Dental systems to optimize office potential Dental ReceptionistTWO RIVERS DENTAL-Naperville, ILSeptember 2018 to December 2020 Greet patients Register new patients according to established office protocols Insurance verification Maintain and manage patient records in compliance with privacy and security regulations Build relationships with our patients Ability to work in fast paced, patient-focused environment. Detail oriented Organizational skills Ability to learn and adapt to training Experience with dental software Dentrix AscendReceptionistHand and Stone Massage and Facial Spa-Oswego, ILMay 2016 to August 2018 Greet customers, visitors, and guests warmly and genuinely Assist in signing in/out customers, guests, and visitors Answer incoming calls, take messages and direct visitors Make calls to clients Help with all questions and complaints Take payments Document financial data, sales, and other data Keep up-to-date records on intake forms, credit card information Fax, copy, and scan documents Front desk and front officeSpecialistBi monitoring-Aurora, ILApril 2015 to May 2016 Monitored and tracked offenders on house arrest Reported unlawful activities to proper departments HR AssistantENESCO LLC-Itasca, ILDecember 2013 to March 2015 Filed and sorted through papers, answered phones, and directed calls Made calls to schedule appointments and then booked these appointments within Excel Used Microsoft word and Excel dailyEducationAssociate'sSkills Inventory (6 years) Training (2 years) Cash Handling (9 years) Microsoft Office (10+ years) Retail Sales (7 years) Scheduling (2 years) Team Building (5 years) Inventory Management (2 years) Microsoft Word (10+ years) Payroll (1 year) Data Entry Clerical Receptionist Microsoft Filing Customer Service Skills Billing Phone Etiquette (6 years) Organizational Skills Outlook Office Administration Outside Sales Inside Sales Intake Experience Dentrix Dental Assisting Medical Billing Dental Receptionist Medical Records Insurance Verification Dental office experience HIPAA Medical scheduling Medical receptionist Team management Customer service Leadership Marketing Sales Hospitality Training & development Supervising experience Cash handling Property management Time management Organizational skills Management Accounts payable Accounts receivable Budgeting Construction Front desk Office management Negotiation Typing Financial services IT support Clerical experience Human resources Retail sales Account management Medical records Technical support Cash register HIPAA Medical terminologyCertifications and LicensesDriver's License |
