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PHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLEEMAIL AVAILABLELakeLand, FloridaPROFESSIONAL SUMMARYEXPERIENCEMotivated, quick learner, and passionate individual with proven experience in leadership, fast-paced project management, QA, and software testing. Seeks excellence in every work done to ensure integral achievements.EDUCATIONCERTIFICATES01/2011 - 12/2016BACHELOR DEGREE IN COMPUTERSCIENCE03/2021 - 04/2023MASTERS DEGREE IN INTERNATIONALBUSINESS MANAGEMENTWSB University at Gdask,PolandKigali Independent Universityat Kigali, RwandaSERVICE DESK ANALYST 09/2022 PRESENTWIPRO IT SERVICES POLAND GDASK, POLANDProvide technical support to customers on the application and its functionality using ServiceNow.Support for Mac, Windows 8+,10 & 11; Microsoft Office 365 products; Browsers plus third-party packages.Cooperation with the first and third-line support teams and third-party personnel to mitigate IT-related issues. Assist users in the configuration and set up of AD and VM Collect logs from users PC and provide support in fixing the APP/SW malfunctions.Create a report of the team performance and ensure that all closed INCs have applicable KBA attached to them. Train new SD agents, provide them with mentorship, and contribute to creating KBA.Prepare the knowledge test for the team and ensure it is completed before the due date.DelphineKayishimire05/2023 SAP ERP Fundamentals05/202306/2023 Scrum Master PSM 1 - ScrumMaster Certification - Agile2023ISO 22301:2019. Businesscontinuity management system11/2020 French Language and literature(TEF Canada)08/2023 IBM Cloud Advocate EssentialsAKS SUPPORT ENGINEER 11/2023 06/2024LTIMINDTREE POLAND KRAKOW, POLANDResponded to incidents regarding AKS configurations, analyzed root causes, and implemented correctivemeasures to prevent recurrence.Troubleshoot, and optimized the performance ofKubernetes clusters on Microsoft Azure. And maintained detailed documentation for AKS configurations, processes, and best practices.Ensured clusters ran on supported versions of Kubernetes, applied patches, and performed version upgrades with minimal downtime.Analyzed logs and performed scripting using tools such as PowerShell and Kusto to diagnose and resolve issues. Delivered training and knowledge transfer sessions to team members on AKS-related topics and tools.09/2023 ServiceNow ITSM Processes10/2023 Azure Kubernetes Services - AKSEXPERIENCEREFERENCESLORNAPHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLEEMAIL AVAILABLELakeLand, FloridaDelphineKayishimirePHONE NUMBER AVAILABLEEMAIL AVAILABLEPhone:Email :Muraho Technology Ltd.Former Managing DirectorRebekah DowlingPHONE NUMBER AVAILABLEEMAIL AVAILABLEPhone:Email :ACN Europe B.V.IBO Operations & Compliance ManagerJoao CostaPHONE NUMBER AVAILABLEEMAIL AVAILABLEPhone:Email :LTIMindtree LTDTeam ManagerMohd Nur Al HasanHANDS ON SKILLSDFMKUSTOAzure CLI and Azure PortalUnderstanding of Kubernetesarchitecture and componentsJiraServiceNowLANGUAGESEnglish : FluentFrench : FluentKinyarwanda : FluentCOMPLIANCE OFFICER 04/2021  08/2022ACN EUROPE WROCLAW, POLANDPoint of contact to IBOs and escalation point to the leadership, co-founders, and management teamUAT and represented Compliance in corporate initiatives and projectsCollaborated with other departments regardingcustomers' and IBOs' ticket escalations and resolutions. Ensured issues were identified, tracked, reported, and resolved within SLA.HR & QA TEST LEAD 09/2018  06/2020MURAHO TECHONOLGY LTD KIGALI, RWANDAProvided HR services and analyzed training needs.Responsible for entire project cycles and facilitated communication with client and MT managers.Planned and Facilitated daily scrum, sprint, sprint demo, and retrospective meetings.Review, understand customer requirements, and forecast the number of deliverables in an iteration.Wrote test plans, tested cases, and created a report with bugs identified.Empowered and guided the development team on self- management and self-development.SOFT SKILLSBusiness communicationServant Leadership skillsProject and Team managementTime managementTech understandingAdaptability and ProactivenessFacilitation and collaborationCritical thinking and growth mindsetPlanning and organizational skillsInterpersonal skill.