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Customer Success andSupport SpecialistCandidate's Name PHONE NUMBER AVAILABLETampa Bay, FL EMAIL AVAILABLEProfessional SummaryStrong dedication to helping customers and business clients while establishing and maintaining a long-term strategic relationship while resolving issues and cultivating a positive image of the company.ExperienceNielsen / Panel Relation Specialist TAM East Coast JULY 2022 SEPT 2023, OLDSMAR, FL REMOTE Oversaw 300+ homes in South under 5 subregions Responsible for establishing and maintaining relationships with Bilingual Panelists (household individuals) Assisted Field Reps with their daily schedules via Gantt Charts Nielsen / Panel Relation Specialist Code Reader West Coast JULY 2018 - JULY 2022, OLDSMAR, FL REMOTE Managed 500 homes in market with 9 subregions Facilitated FedEx deliveries for panelists Responsible for establishing and maintaining relationships with Bilingual PanelistsNielsen / Human Resource Bilingual Research Interviewer AUG 2002 - JULY 2018, OLDSMAR, FL 100% cold calling into households Outbound calling on existing business clients to upgrade equipment Gathered statistical demographic research to determine qualification Nielsen / Human Resource Bilingual Recruiter and Trainer AUG 1999 - AUG 2002, DUNEDIN, FL Setting appointments to meet with potential applicants Outside recruiting at job fairs Process paperwork for student and work visas Setup orientation and assisted new hires with onboarding Nielsen / Bilingual Research InterviewerSEPT 1998 - AUG 1999, DUNEDIN, FL 100% outbound bilingual cold calling Gathered targeted statistical data based on the clients needs Received Above and Beyond Award for the year - exceeding metrics
Strengths and Skills Excellent verbal and written communication skills as a Bilingual Computer skills with ability to learn new software and programs Ability to learn product, service, or area of customer service specialty Prioritization in a dynamic and changing environment Organized, detail oriented, and self-motivated |