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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE Irving, TX Cell: PHONE NUMBER AVAILABLE LinkedIn ProfileSr Business AnalystPROFESSIONAL SUMMARYOver 10+ years of hands-on experience in Product Management, spanning the entire product lifecycle. Proven success in implementing ERP systems across diverse sectors such as retail, e-commerce, and digital, showcasing a pragmatic approach to problem-solving.Seasoned project management professional with a proven track record of success.Skilled in leading development teams and ensuring project delivery on time and within budget.Committed to utilizing different SDLC methodologies to optimize project workflows.Demonstrated ability to effectively manage project teams, scope, schedules, risks, and expectations.Dedicated to fostering strong relationships with clients and identifying opportunities for additional projects.Drive user satisfaction and strategic decision-making by implementing user-centric design principles, delivering automated reporting solutions, and continuously enhancing the platform through proactive monitoring of industry trends and emerging technologies.Develop and launch an integrated business intelligence platform leveraging my expertise in product management, data analysis, and BI technologies such as SQL Server, Power BI, and Tableau.Effective collaborator across Stakeholders, engineering, and design, ensuring alignment on product requirements and timely delivery of high-quality releases.Credited with a user experience satisfaction rating and securing the opportunity to develop eight digital, e-commerce products, driving multimillion-dollar recurring revenue for both 7-Eleven and Williams-SonomaProficient in fostering dialogue and communication between internal business customers, technology teams, and application vendors.Experienced in product lifecycle from requirement definitions, research, UX/UI designs, establishing KPIs, technical specs, and development, to launch activities and post-launch metrics analysis and iterations.Skilled in partnering with business customers to understand challenges and formulate optimal solutions for implementation.Experienced in serving as a bridge intermediary between technology and portfolio management teams.Hands-on expertise in configuration tuning, deployment, testing, and post-deployment support of applications.Ability to document new requirements, configure, and tune applications to meet user needs effectively.Proficient in facilitating user acceptance testing (UAT) on workflows and resolving issues.Experienced in writing business, functional, and technical requirements in the form of user stories under the Agile/Scrum framework.Skilled in developing clear requirements accompanied by solution detail, diagrams, and supporting documentation.Proven ability to monitor production platforms for start of day readiness and general system health.Strong understanding of Agile/Scrum methodology and requirement management principlesCommunicated product requirements effectively across IT, Engineering, Supply Chain, Customer Care, and Sales teams, ensuring alignment and minimizing rework.Implemented use case development and story grooming techniques, contributing to a 30% improvement in feature release cycles.Gathered and analyzed requirements from site operations to support the development of new systems or enhancements to existing ones.PROFESSIONAL EXPERIENCE7-Eleven., Irving, TX (April 2023 Present)Product Manager Ops Innovation (Workbench/Store IA)Responsible for launching and ensuring full adoption of 7-Eleven's digital workbench and BI platform, enhancing in-store experiences. Integrated Speedway store sales data into Power BI reports, improving post-acquisition performance analysis and optimizing associate user experience.Launched 7-Eleven's digital product workbench and BI platform to improve in-store experiences for both customers and associates. The solution was rolled out to 2000+ associates, with 100% adoption within 6 months.Integrated Speedway store sales data into 14 essential Store IA Power BI reports, enhancing deep-dive performance analysis for 7-Eleven stores, especially post-Speedway acquisition.Optimized associate user experience by simplifying the workbench and launching the Quality Visit Builder (QVB) page enhancement, resulting in a doubling of user usage from 1k+ to 2k+ post-enhancement. making the QVB page easily accessible via mobile applicationProficient in assessing product performance metrics and implementing data-driven improvements, with a focus on Data Science and Analytics, particularly in the Retail sector.Demonstrated expertise in API development, integration technologies, and successful launches of Enterprise/B2B web and mobile apps, including projects such as Vanilla card and SNAP EBTIntroduced a ServiceNow ticket tracking feature in the Power BI store IA report at 7-Eleven, enabling stakeholders to easily monitor the status of post-prod issues and bug fixes.Conducted in-depth data analysis using tools like SQL and Excel to identify trends and patterns in sales, inventory, and customer behavior.Orchestrated the enhancement of checkout processes across 7-Eleven stores to optimize user experience and streamline the acquisition funnel, resulting in a 20% increase in in-store transaction completion rates.Crafted and prioritized product requirements for checkout functionalities, collaborating closely with store operations, IT, and marketing teams to implement user-friendly interfaces and payment options tailored to diverse customer preferences.Led cross-functional teams through the entire product development lifecycle, from requirements gathering to release management, ensuring seamless integration with existing systems and adherence to regulatory standards.Implemented A/B testing methodologies to evaluate checkout process variations in select store locations, identifying opportunities for improvement and driving a 15% reduction in checkout abandonment rates.Integrated third-party payment systems and technologies into store POS systems to expand checkout capabilities, such as contactless payments and mobile wallets, driving a 25% increase in digital transactions.Utilized data analytics and customer feedback to pinpoint pain points in the checkout process, leveraging insights to prioritize feature enhancements and optimize conversion funnels.Collaborated with marketing and promotions teams to align checkout strategies with customer acquisition goals, driving a 30% increase in promotional offer redemption at checkout.Implemented analytics tracking and reporting tools to monitor checkout performance metrics across stores, such as queue wait times and transaction throughput, enabling data-driven decision-making and operational improvements.Stayed abreast of industry trends and best practices in convenience store retail and checkout optimization, implementing innovative solutions to enhance customer satisfaction and drive continuous improvement.Acted as a subject matter expert on checkout-related technologies and processes, providing training and support to store managers and staff to ensure consistent execution and customer service excellence.Led product development initiatives, including project planning, budgeting, and release management, resulting in a 25% reduction in time-to-market for new in-store promotions and loyalty programs.Communicated product requirements to IT, Operations, Marketing, and Finance teams, ensuring alignment with business objectives and driving a 30% increase in customer satisfaction scores.Managed vendor selection process for POS (Point of Sale) systems and inventory management solutions, negotiating contracts and ensuring adherence to quality standards, leading to a 95% on-time delivery rate.Developed and maintained project management deliverables, such as implementation plans and risk assessment logs, improving project coordination efficiency by 20% and reducing project costs by 15%.Collaborated with UX/UI designers and QA teams to enhance the customer experience across digital touchpoints, resulting in a 25% decrease in user interface errors and a 15% increase in website conversion rates.Conducted product metrics analysis and VOC (Voice of Customer) analysis, extracting actionable insights to drive product improvements, resulting in a 20% increase in customer retention rates and a 15% growth in revenueUtilized VOC data to inform the development and launch of new features in the 7-Eleven mobile app, resulting in a 25% increase in user engagement (e.g., app downloads, daily active users).Championed the transition from a monolithic architecture to a microservices-based approach for the 7-Eleven mobile app. Defined the microservices architecture roadmap and collaborated with development teams to implement it.By adopting microservices at 7-Eleven, facilitated faster development cycles, enhanced independent deployments of features, and improved overall platform scalability to accommodate growing user base demands.Leveraged microservices architecture at 7-Eleven to streamline maintenance and troubleshooting processes, resulting in reduced downtime and faster issue resolution.William Sonoma Inc., San Francisco, California (November 2021 to April 2023)Product ManagerResponsible for overseeing successful migration of Ad hoc reports from Teradata to Snowflake and driving adoption of 25+ data products through strategic approaches.Orchestrated the successful migration of 1456 reports from Teradata to Snowflake, meeting project deadlines and mitigating business challenges, ultimately contributing to a smooth transition and preserving data integrity during the sunset of the Teradata platform.Drove adoption of 25+ data products by crafting effective go-to-market strategies, analyzing DFSC KPIs and advanced analytics use-cases.Implemented strategic initiatives to streamline and improve the furniture delivery process, ensuring end user satisfaction.Directed a diverse team of 9, including architects, to devise a scalable integration strategy, consolidating over 5M+ data points spanning 70k+ style-color combinations from 8 retail consumer planning applications onto a unified cloud platform.Utilized Tableau for thorough data analysis and visualization, enabling informed decision-making and the development of product roadmaps.Worked closely with 15 enterprise planning and business insights teams to ensure alignment with organizational goals, integrating the William Sanoma global technology data platform strategy into the product roadmap.Spearheaded all product life cycle phases for 70+ features in 5 entities integrated with 5 enterprise applications; amplified lead conversion by 15% by studying pain points of 60K+ users & crafting targeted A/B testsUtilized advanced analytical techniques to analyze sales data, identify market trends, and optimize product offerings.Worked closely with product development teams to translate customer feedback and market trends into product specifications and features.Managed end-to-end product lifecycle from ideation to launch, ensuring alignment with business objectives.Conducted stakeholder meetings and design sessions to gather requirements and define project scope.Developed and executed comprehensive project plans, tracking progress and mitigating risks.Led user acceptance testing (UAT) sessions to validate system functionality and ensure alignment with user requirements.Collaborated with UX and QA teams within Scrum framework, facilitating seamless integration of UI/UX enhancements and QA testing cycles, leading to a 25% increase in product reliability.Defined product requirements for e-commerce platforms and mobile applications, focusing on user-friendly navigation and seamless checkout experiences, resulting in a 20% decrease in cart abandonment rates.Led cross-functional teams in new product development projects, including design, sourcing, pricing, and marketing strategy, resulting in a 15% expansion of product offerings and market share.Communicated product strategies and roadmap to stakeholders, including Merchandising, Inventory Planning, and Digital Marketing teams, driving alignment and achieving a 25% increase in online sales conversion rates.Managed vendor relationships and selection process for product sourcing and manufacturing, ensuring quality control standards and on-time delivery, maintaining a 95% vendor satisfaction rate.Developed and implemented product launch plans, coordinating with Creative, PR, and Social Media teams, resulting in a 30% increase in brand visibility and customer engagement.Analyzed product metrics and customer feedback to identify opportunities for product improvements and assortment optimization, resulting in a 20% increase in customer retention and loyalty.Nike, Oregon, Portland (October 2020 to November 2021)Sr. Business AnalystResponsible for devising a global ecommerce and Omnichannel BI roadmap and refining fraud detection algorithms to improve checkout processes, ensuring seamless transactions for customers.Developed and implemented a global ecommerce and Omnichannel BI roadmap across various regions, customer segments, and sales channels.Collaborated to identify and resolve fraudulent credit card payments, leading to enhanced checkout processes. This improvement was achieved by refining fraud detection algorithms through data engineering, ensuring smoother transactions for customers.Engineered algorithms and scripts in SQL and Python to enable advanced analytics and automation.Employed platforms like Qualtrics and now for the collection of customer feedback and satisfaction data.Conducted Monthly Business Reviews with eCommerce stakeholders to foster cross-functional collaboration and strategic alignment.Led business analysis efforts to identify opportunities for process improvement and optimization.Collaborated with development teams to translate business requirements into technical specifications.Played a key role in the implementation of CRM systems, including D365 F&O, to enhance customer engagement and sales.Conducted post-implementation reviews to evaluate project success and identify areas for future improvement.Dell, Reston, VA (October 2018 to September 2020)Sr. Business AnalystTranslated business requirements into Tableau Dashboards, ensuring alignment between visualization specifications and design documents.Managed project plans using JIRA Portfolio, assigning appropriate resources to agile epics and stories for efficient execution.Produced high-quality Tableau visualizations widely adopted by CPI, leveraging Python and JavaScript APIs for enhanced functionality.Facilitated stakeholder Joint Application Design (JAD) interviews and meetings to ensure comprehensive understanding of project objectives.Created and published Tableau worksheets and dashboards, incorporating diverse visualization types like stack bars, scatter plots, and geographical maps.Implemented Row-level security and user filters to restrict data access, maintaining confidentiality and integrity within Tableau visualizations.Conducted thorough analysis of business processes and systems, identifying areas for enhancement.Worked closely with stakeholders to gather requirements and define project objectives.Assisted in the development and execution of project plans, ensuring timely delivery and adherence to quality standards.Provided training and support to end-users to facilitate smooth transition to new systems and processes.Pizza Hut, Plano, TX (December 2016 to October 2018)Business AnalystDeveloped Tableau Dashboards featuring interactive views, trends, and drill-down capabilities, bolstered by user-level security for data protection.Utilized Tableau Server to publish and distribute custom reports and interactive dashboards across the organization, fostering data-driven decision-making.Implemented actions and data filters in Tableau to streamline navigation across multiple dashboards, enhancing user experience and data accessibility.Scheduled automated report generation on Tableau Server according to predefined intervals, ensuring timely delivery of insights to stakeholders.Collaborated with DBAs to optimize data loading processes into target databases, ensuring efficient and reliable data retrieval for reporting purposes.Supported the implementation of ERP systems, including Microsoft Dynamics, to streamline operations.Conducted user training sessions and provided ongoing support to ensure smooth adoption of new systems.Collaborated with IT teams to troubleshoot issues and implement system enhancements.Developed and maintained project documentation, including requirements documents, test plans, and training materials.JP Morgan Chase & Co., Hyderabad, India (June 2013 to December 2016)Business Intelligence AnalystLed the software development lifecycle from requirements gathering to detailed design, ensuring alignment with business objectives and user needs.Collaborated closely with Product Owners to translate their requirements into actionable user stories and acceptance criteria for the technical team.Implemented Scaled Agile Methodology, serving as Scrum Master to track project progress and ensure adherence to timelines.Facilitated workshops, JAD sessions, and stakeholder interactions to gather and analyze business requirements, managing conflicts and identifying process improvements.TECHNICAL SKILLSPlatforms & ToolsMicrosoft Dynamics 365 enterprise, MS CRM/PowerApps, Salesforce, Oracle, SAP, Power BI, Tableau, Microsoft Azure AI, API specification, API swagger, Postman, ServiceNowKnowledgeable: DevOps, UX, Cloud, AdTech - DSP & SSP, Google Analytics, Databricks, SnowflakeTechnical & Soft SkillsMS SQL Server 2005/2008/2014+, Oracle SQL, My SQL, Oracle 11g, Informatica Data Quality, Text mining, Product roadmap, backlog creation, Business analysis, data analytics, financial analysis, leadership, stakeholder management, collaborationProgramming languagesC, C++, C#, VB.Net, ASP.Net, HTML, DBMS, Unix, Java, MicroservicesPresentation & General Business ToolsMS Visio, MS Office Suite (Advanced skills in Excel, Word, PowerPoint, MS Access), MS Project, JIRA, Confluence, SmartsheetMethodologiesAgile (Scrum), KanbanCertificationsScrum, Microsoft Dynamics CRM, CSM, ITIL V3 Foundation, PM54GEDUCATIONMaster of Science in Computer Science, Southern University A&M College, Baton Rouge, Louisiana.Bachelor of Technology, Andhra University, Visakhapatnam, India. |
