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MsicINTERESTMoviesTechnical SkillsPHONE NUMBER AVAILABLEeduardomartinezpimentel@gmail. comInformation SecurityAwarenessDiary ManagementProblem SolvingContinuous Problem-SolvingLearningCyberSecurity ProjectManagementSummaryExperienceDimasur(8years):HelpDesk/ITJunior/NetworkManager(Supervisor)-Managed and monitored IT infrastructure for a medium- sized organization, ensuring optimal performance and network security..-Directed the daily launch of company operations, encompassing network activation and performanceoptimization, to support uninterrupted businessprocesses..-Implementedandmaintainednetworksecurityprotocols-Troubleshootandresolvedcomplextechnicalissues. -Trainedandmentoredenduser.PortFor(3months):Gennera(2years):Promoter-Promotedandsoldproductsandservicestopotentialcustomers.-Developedandmaintainedstrongrelationshipswithclients-Achievedandexceededsalestargetsconsistently. Grupo3-14(1year):EventSupport(Samsung)-Coordinatedlogisticalsupportformarketingevents.-Ensuredsmoothandsuccessfulexecutionofevents.HelpDesk/ITJunior/NetworkManager-AdministeredandmonitoredITinfrastructureforasmall-sizedorganization,ensuringoptimalperformanceandnetworksecurity,leadingtoa15%improvementinnetworkspeed.-sizedorganization,ensuringoptimalperformanceandnetworksecurity.-Deliveredtechnicalsupporttointernalandexternalcustomers.-Establishedandmaintainednetworksecurityprotocols.-Diagnosedandresolvedcomplextechnicalissues.-TrainedandmentoredEnduserITLA(2011):WebDevelopment(HTML)ITLA(2012):IntroductiontoProgrammingSDQ(2016):PhotoshopUdemy(2017):SEO,GoogleAdsschoolgraduate(2009)HighPfsense (2021):Udemycanoacademy(2024):Voip CertifiedCompTIAA+(2023):CertifiedExperienced and motivated ITprofessional with 8 years of diverseexperience in Help Desk, NetworkManagement, and Customer Service roles.Proven troubleshooting skills, technicalissue resolution, and a strong focus ondelivering excellent customer support.Proficient in desktop support, networksecurity, and information securityawareness. Ready to contribute to adynamic organization and drive successwith my skills.TroubleshootingDesktop SupportiOS DevicesLaptopsDesktop SolutionsService Desk SolutionsRemote IT SupportNetwork SecurityLAN-WAN TechnologiesVMwareCustomer ServiceAnalytical SkillsConfidentiality ManagementExpense HandlingExecutive SupportStrategy and Decision-MakingActive LearningLeadershipLogisticsBilingual (Spanish/English)Attention to DetailOrganizational SkillsCommunication SkillsmacOS SupportACADEMIC FORMATION