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Title Patient Care Customer Service
Target Location US-FL-Jacksonville
Email Available with paid plan
Phone Available with paid plan
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Patient Care Customer Service Jacksonville, FL

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Jacksonville, FLEMAIL AVAILABLEPHONE NUMBER AVAILABLEI have over ten years of experience in patient care, customer service, laboratory, and working as a surgical-medical assistant. I have performed many clerical, administrative, clinical, phlebotomy, and laboratory duties. I am great at performing under stressful conditions, am a team player, an effective communicator, critical thinker, possess a vibrant personality that can connect to anyone, and can work with any age group of individuals, from newborns to geriatrics. Currently, I am on three papers for research that I have been involved in that are pending submissions for scientific reviews and publications.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceMulti-Specialty Surgical Lead Medical AssistantUF Health Jacksonville Physicians, Inc. - Jacksonville, FL February 2024 to April 2024Took on supervisory roles, guiding and training other medical assistants. Was responsible for coordinating daily tasks, managing patient flow, and ensuring that clinical operations adhere to best practices and quality standards.Responsible for managing operations and performing various administrative tasks. Train and coach on flow and standards of the clinic. Enforce expectations, vision, and mission for the practice. Assist medical / surgical staff with basic patient care to ambulatory surgical patients, Scribed for physician, identified and greet patient, escort patient to pre-op, post-op or examination room, prepare operating rooms, arrange equipment, and help doctors and first assistants during surgeries, assists a physician during an operative procedure like:making incisions, placing clamps, closing surgical sites, verify purpose of visit, take and record vital signs, observe, record and report patient condition, Assisted Physicians with medical procedures and exams, acted as the patient liaison,manually cleaned and sterilized the equipment and instruments used or to be used during surgery, examined, tested, and monitored certain items to ensure they're functioning properly, Scribed for physician, Collected and recorded vitals, Answered telephones, Scheduled appointments, administered medication to patients, Updated and filled patient medical records, Used computer applications, Arranged for hospital admissions and laboratory services, Explained treatment and/ or procedures to patients, Collected and prepared laboratory specimens, and Performed basic laboratory tests.Assist patients, perform inventory control, and maintain photo documentation to ensure high-quality care. coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.Histology Clerk TechnicianGastro Health - Miami, FLAugust 2023 to November 2023Prepares tissue samples for examination by a pathologist. Embedding and Stain Specialist Operates processing and embedding equipment, embedding tissue that is embedded in paraffin or plastic blocks into thin transparent sections, mounts sections on glass slides, stains tissue on slides. tissue trimming, tissue processing, embedding of tissues, routine and special slide staining, slide cover- slipping, microtomy, slide quality control, and tissue/block/slide inventory, etc. use Staining aids in the identification of specific components of tissue, as well as in providing visual contrast. Adherence to chemical agent, facility, and bio-facility safety requirements. Working knowledge of Good Laboratory Practices (GLP) in support of non-clinical studies. Demonstrated knowledge in Excel, Word, Access, and SharePoint. Prepare histology slides from human tissue sections for microscopic examination and diagnosis by Pathologist. Prepares sections of human tissue for microscope examination and patient diagnosis, using techniques to gross (dissect tissue), embed (orient specimen in paraffin block), stain (enhance contrast of tissue and highlight specific features of interest with routine hematoxylin and eosins stains), and mount tissue(adhere tissue onto glass slides), from surgical procedures. Performs additional stains including special and immunohistochemistry stains, as requested by a Pathologist. Operates computerized laboratory equipment to fix, dehydrate, and infiltrate with wax, tissue specimens to be preserved for study by Pathologist. May label requisitions, specimen containers, cassettes and/or slides and affixes coverslips to slides. Accessions, scan and processes respiratory and GI film array cases. Maintains laboratory equipment and tracks all routine maintenance and quality controls performed. Files, retrieves, and distributes blocks, slides, and pathology reports. Operates and cleans laboratory equipment, glassware, instruments and workstation. Disposes of hazardous chemical wastes per regulatory guidelines. Maintains strictest confidentiality. Complies with all States, Federal, professional regulations as well as company and departmental rules, policies, and procedural manuals. Adherence to CAP, CLIA, States Regulations, HIPAA, Safety and OSHA Regulations. Performs other duties as assigned.OBGYN Lead Surgical Clinical Medical Assistant/ Scribe FEMWELL HEALTH GROUP - Coral Springs, FLJune 2023 to July 2023Assist medical / surgical staff with basic patient care to ambulatory surgical patients, Scribed for physician, identified and greet patient, escort patient to pre-op, post-op or examination room, prepare operating rooms, arrange equipment, and help doctors and first assistants during surgeries, assists a physician during an operative procedure like:making incisions, placing clamps, closing surgical sites, verify purpose of visit, take and record vital signs, observe, record and report patient condition, Assisted Physicians with medical procedures and exams, acted as the patient liaison,manually cleaned and sterilized the equipment and instruments used or to be used during surgery, examined, tested, and monitored certain items to ensure they're functioning properly, Scribed for physician, Collected and recorded vitals, Answered telephones, Scheduled appointments, administered medication to patients, Updated and filled patient medical records, Used computer applications, Arranged for hospital admissions and laboratory services, Explained treatment and/ or procedures to patients, Collected and prepared laboratory specimens, and Performed basic laboratory tests. Toxicology (Quality Assurance) Undergraduate Research Assistant/ Technician Florida International University - Miami, FLJuly 2021 to December 2022Collect and analyze data, Attend literature reviews, Prepare materials for submission to granting agencies and foundations, Provide ready access to all experimental data for the faculty researcher and/or supervisor, Request or acquire equipment or supplies necessary for the project, Manage and respond to project related email, Attend project meetings, Attend area seminars and other meetings as necessary, Summarize project results, Prepare other articles, reports and presentations, Travel to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study, May set up, calibrate and maintain laboratory and/or field research equipment, as specified by the requirements of the study, Perform miscellaneous job-related duties as assigned, Prepare findings for publication and assist in laboratory analysis, quality control, or data management, Write and contribute to publications, Develop research protocols, Track progress over time, Assist with preparation of all educational and training workshops and evaluation strategies, Engage clinical and community partners in research, Market training and technical assistance resources to clinical partners and academic investigators, Compile data for progress reports, etcTravel Orthopedic Surgical Medical AssistantMEDNAX - Fort Lauderdale, FLJanuary 2021 to January 2021Assist medical / surgical staff with basic patient care to ambulatory surgical patients, Scribed for physician, identified and greet patient, escort patient to pre-op, post-op or examination room, verify purpose of visit, take and record vital signs, observe, record and report patient condition, Assisted Physicians with medical procedures and exams, Assisted during surgical procedures, acted as the patient liaison,manually cleaned and sterilized the equipment and instruments used or to be used during surgery, examined, tested, and monitored certain items to ensure they're functioning properly, Scribed for physician, Collected and recorded vitals, Answered telephones, Scheduled appointments, administered medication to patients, Updated and filled patient medical records, Used computer applications, Arranged for hospital admissions and laboratory services, Explained treatment and/ or procedures to patients, Collected and prepared laboratory specimens, and Performed basic laboratory tests. PCP Lead Medical Assistant/ Referral Coordinator/ Records Specialist POWELL HEALTH SOLUTIONS INC - Miami, FLMarch 2011 to January 2021Have worked as the clinical medical assistant, referral coordinator, and interim office manager. Assisted Physicians with medical procedures and exams, acted as the patient liaison, Scribed for physician, Collected and recorded vitals, Handled correspondence, billing, and bookkeeping, Greeted patients, Coded and filled out insurance forms, Answered telephones, Scheduled appointments, administered medication to patients, Updated and filled patient medical records, Used computer applications, Arranged for hospital admissions and laboratory services, Explained treatment and/or procedures to patients, Collected and prepared laboratory specimens, Performed basic laboratory tests, Scheduled surgeries, prepped the patient and room for surgery,manually cleaned and sterilized the equipment and instruments used or to be used during surgery, Assisted with minor in office surgery,examined, tested, and monitored certain items to ensure they're functioning properly,Prepared charts, Scheduled appointments, Scheduled labs, Verified insurance, Roomed patients, Supported 3 clinicians, Called in medication refills, Restocked patient roomsCashier/Sales AssociateBATH AND BODY WORKS - Sawgrass, FLSeptember 2019 to January 2020Scan goods and collect payments, receive payment by cash, check, credit cards, vouchers, or automatic debits, issue receipts, refunds, credits, or change due to customers, count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change, pleasantly deal with customers to ensure satisfaction, keep reports of transactions, and process returns and check to see if items are damaged.CashierTarget - Fort Lauderdale, FLSeptember 2019 to December 2019Handling customer questions or concerns,Greeting customers,Processing returns,Reconciles cash drawer daily, Handling refunds, Checking stock and refilling shelves, Collecting payment, Complete cash and card transactions, Issuing receipts, Answering queries, Handling customer complaints, Honoring coupons and stamps, Keeping checkout area tidy and sanitized, Maintain accurate count of cash receipts, Provides pricing information by answering questions, Bags purchases if needed, Maintaining a clean workspace. Surgical Medical AssistantPensacola Pedicatrics - Pensacola, FLApril 2019 to July 2019Assisted Physicians with medical procedures and exams, acted as the patient liaison, Scribed for physician, Collected and recorded vitals, Handled correspondence, billing, and bookkeeping, Greeted patients, Coded and filled out insurance forms, Answered telephones, Scheduled appointments, administered medication to patients, Updated and filled patient medical records, Used computer applications, Arranged for hospital admissions and laboratory services, Explained treatment and/ or procedures to patients, Collected and prepared laboratory specimens, Performed basic laboratory tests, Scheduled surgeries, prepped the patient and room for surgery,manually cleaned and sterilized the equipment and instruments used or to be used during surgery,examined, tested, and monitored certain items to ensure they're functioning properly, Assisted during surgical procedures, Prepared charts, Scheduled appointments, Scheduled labs, Roomed patients, Supported 5+ clinicians, Called in medication refills, Restocked patient roomsTechnical Support/ Customer Service Representative Alorica - Pensacola, FLMarch 2016 to November 2018Managed large amounts of inbound and outbound calls in a timely manner, Followed communication"scripts" when handling different topics, Identified customers' needs, clarified information, researched every issue and provide solutions and/or alternatives, Seized opportunities to upsell products when they arise, Built sustainable relationships and engage customers by taking the extra mile, Kept records of all conversations in our call center database in a comprehensible way, Frequently attended educational seminars to improve knowledge and performance level, Met personal/team qualitative and quantitative targets.EducationPostgraduate Degree in Forensic ToxicologyUniversity of Florida - Gainesville, FLApril 2024 to PresentPostgraduate Degree in Clinical ToxicologyUniversity of Florida - Gainesville, FLApril 2024 to PresentTechnical school in Surgical TechnologyHealth Tech Academy - FLNovember 2023 to February 2024BACHELOR'S DEGREE in CHEMISTRY WITH A SPECIALIZATION IN BIOCHEMISTRYFLORIDA INTERNATIONAL UNIVERSITY - Miami, FLAugust 2020 to April 2023BACHELOR'S DEGREE in NATURAL AND APPLIED SCIENCES W/ MINOR IN BIOLOGYFLORIDA INTERNATIONAL UNIVERSITY - Miami, FLAugust 2020 to April 2022ASSOCIATES DEGREE in LIBERAL ARTSPENSACOLA STATE COLLEGE - Pensacola, FL2017High school diploma or GEDJ. P. Taravella High School - Coral Springs, FLAugust 2013 to May 2014Skills Laboratory Experience Infection Control Training Medical Scheduling Medical Imaging EMR Systems Insurance Verification HIPAA Medical Records Office Management Upselling Spectroscopy Phlebotomy Medication Administration Vital Signs Epic Management Tutoring Quality Assurance Medical Billing CPR Microsoft Powerpoint Teaching Vital Signs Medical Front Office Dutie Customer Service Patient care Medical Scheduling Office Ally and other EHR Systems Medical Terminology Phone triage Office Manager Experience Referral coordinator Experience Administering Injections Anatomy Knowledge Clerical Experience Venipuncture CPT Coding Transcription Phone Etiquette Documentation review Microscopy ICD Coding Computer Operation Statistical and Graphical Analysis of Data Data collection Ability to maintain quality, safety and/or infection control standards Critical thinking Attention to detail Planning and scheduling Patient monitoring Clinical research Typing Account reconciliation Medical coding Conflict management ICD-9 ICD-10 Public relations EHR systems Windows Software troubleshooting Social media management Hospitality Telecommunication Human resources EHR systems Customer support Leadership iOS BLS certification CGMP (2 years) Surgery Analysis skills OR experience Chromatography Dissection Program Management Immunohistochemistry GLP Aseptic technique Suturing Medical terminology Acute care Research & Development High-Performance Liquid Chromatography Orthopedics Neurology Continuous integration Laboratory experience Care plans Microsoft Office Microsoft Excel Microsoft Word Microsoft Office Research Case management Organizational skills Communication skills Microsoft Outlook Writing skills Computer skills Microsoft Excel Microsoft Word Ob/Gyn Microsoft Outlook Customer service Medical office experience English Medical scheduling Computer skills Communication skills Bilingual Spanish Medical records Corrections facility medical clinic Documentation review Transcription Anatomy knowledge Pain management Epic EHR systems Editing SOAP Typing EMR systems Phone etiquette Computer literacy Sales Basic math Retail math Management Resident's rights HIPAA Windows Clinical laboratory experience Medication administration Patient care Vital signs Caregiving Physiology knowledge Dementia care Supervising experience Time management Childcare Cleaning Laundry Hotel experience Hospitality Janitorial experience Guest services Grocery store Behavioral health Clerical experience Phlebotomy AI Pricing Social media management iOS Agile Customer support Laboratory procedures CRM software Behavior management Cardiology Teaching Ballet Children Dancing Experience working with students Algebra Math Front desk Bartending POS Training & development Serving Food handling Food service Outpatient Data analysis skills Data management Discharge planning Microsoft Powerpoint Inpatient Phone triage CPT coding Medical terminology Medical billing Medical office experience Customer service Communication skills Sales Software troubleshooting Windows Microsoft OfficeLinkshttps://LINKEDIN LINK AVAILABLECertifications and LicensesFirst Aid/CPR/BLS/AED CertificationMarch 2012 to March 2023Certified Medical Administrative Assistant (CMAA)May 2013 to May 2014National Healthcare Association LICENSE#: PR4A3K9G6 Training and expertise is specialized in Certified Clinical Medical Assistant. Certified Electrocardiogram Technician (CET) Certification December 2012 to December 2013National Healthcare Association LICENSE #: PN8B8E7Y9 Certified Phlebotomy TechnicianApril 2021 to April 2023MEDTRAINECG CertificationMarch 2021 to March 2023American Heart Association ECG and pharmacology course Tech in Surgery Certification (TS-C) by NCCTNovember 2023 to March 2024Health Tech Academy - Tech in Surgery Certification (TS-C) by NCCT, starts NOV 2023- FEB 2024 Exam February/March 2024PMI ACP CERTIFICATIONAugust 2022 to September 2022PMI ACP CERTIFICATION -CareerERA training from AUG 2022 to SEP 2022. Needlestick Prevention - 2022May 2022 to May 2023FIU DevelopInfection Control for Ambulatory Healthcare Setting May 2022 to May 2023FIU DevelopBlood-borne Pathogens Awareness - 2021May 2022 to May 2023FIU DevelopHealth Insurance Portability and Accountability Act (HIPAA) Basics May 2022 to PresentFIU DevelopElectrical Safety: ConstructionMay 2022 to May 2023FIU DevelopTuberculosis: Identification and Control - 2021May 2022 to May 2023FIU DevelopSafe Use of Fume Hoods - 2021May 2022 to May 2023FIU DevelopHazard Communication (HAZCOM) - 2022May 2022 to May 2023FIU DevelopCompressed Gas Cylinder Safety - 2021May 2022 to May 2023FIU DevelopPersonal Protective Equipment (PPE): Laboratory - 2021 May 2022 to May 2023FIU DevelopEnvironmental Awareness - 2022May 2022 to May 2023FIU DevelopFire Safety - 2021May 2022 to May 2023FIU DevelopSmall Spills and Leaks - 2022May 2022 to May 2023FIU DevelopEPA: Hazardous Waste Awareness - 2021May 2022 to May 2023FIU DevelopChemical Handling Safety - Solvents - 2021May 2022 to May 2023FIU DevelopChemical Handling Safety - Flammables - 2021May 2022 to May 2023FIU DevelopChemical Handling Safety - Basic Principles - 2021 May 2022 to May 2023FIU DevelopLaboratory Hazard Awareness - 2021May 2022 to May 2023FIU DevelopLaser Safety - 2021August 2022 to August 2023FIU DevelopX-Ray Devices Safety - 2021August 2022 to August 2023FIU DevelopRadiation Safety PT 1 - 2021August 2022 to August 2023FIU DevelopBiological - 2021August 2022 to August 2023FIU Develop - Biological and Chemical ThreatsCPR/BLSAugust 2021 to PresentACLS CertificationEKG CertificationBLS CertificationCNALPNCNACertified Surgical TechnologistFebruary 2024 to February 2026Pending-awaiting exam : NCCTAED CertificationCertified Medication AideCPR CertificationFirst Aid CertificationCertified Medical AssistantCertified Medication TechnicianDriver's LicenseFood Handler CertificationCertified Medication TechnicianCertified Medication AideCertified Medical AssistantCCMA CertificationCertified Medical AssistantCCMA CertificationGroupsTAU SIGMA HONOR SOCIETYDecember 2020 to May 2021FIU STUDENT AMBASSADORSFebruary 2021 to October 2021PHI DELTA EPSILON FRATERNITYFebruary 2021 to October 2021ACADEMY OF LEADERSJanuary 2021 to PresentFIU SISTUHSFebruary 2021 to PresentSERVED AS SECRETARY SUMMER 2021 TO SPRING 2022FIU NCNWAugust 2021 to PresentSERVED AS RSO REPRESENTATIVE FROM FALL 2021 TO SPRING 2022. UNDERGRADUATE RESEARCH ASSISTANTAugust 2021 to PresentBLACK STUDENT UNIONMay 2021 to PresentSERVED AS GEN BOARD MEMBERFIU HEALAugust 2021 to PresentNOBCChEJanuary 2022 to PresentAdditional InformationVOLUNTEER EXPERIENCE: RELAY FOR LIFE (2011-2022) AUTISM SPEAKS (2011-2022) ST. JUDES RESEARCH HOSPITAL VOLUNTEER (2020-2022) STEM SATURDAYS FIU MEDICAL SCHOOL HWCOM (2022) TUMBLERS 4 A CAUSE (2022) UNITED WAY (2019-2022)RESEARCH EXPERIENCE: FIU UNDERGRADUATE TOXICOLOGY RESEARCH ASSISTANT (2021-CURRENT) 9TH ANNUAL LSSF STEM UNDERGRADUATE RESEARCH SYMPOSIUM PRESENTER/ FINALIST (2022) 2022 SOUTHEAST/SOUTHWEST REGIONAL MEETING OF NOBCCHE PRESENTER/ATTENDEE PFIZER SPRING 2022 BIOTECH CONNECT ATTENDEE PFIZER FALL 2022 BIOTECH CONNECT ATTENDEE & PRESENTER

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