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Keerthi Peddisetty Salesforce AdministratorEMAIL AVAILABLE PHONE NUMBER AVAILABLE Colorado, USA LinkedIn ProfileHighly skilled Salesforce Administrator with 6 years of experience in Apex, Visualforce, and Lightning components. Proven track record of successfully managing and optimizing Salesforce environments, including user management, security configuration, workflow automation, and data management. Proficient in designing custom objects, creating fields, and customizing page layouts to meet business requirements. Skilled troubleshooter with expertise in resolving complex Salesforce configuration and customization issues. SkillsSalesforce: Apex, Visualforce, Lightning Components, Salesforce Object Query Language, Salesforce Object Search Language, Salesforce Administration, Data Profiling, Data validation Development: JavaScript, HTML, CSS, REST/SOAP APIs, Git/GitHub, VS Code, Illuminated Cloud Integration: Salesforce Connect, Apex REST/SOAP Web Services, External Objects, Data Loader, Salesforce DX Other Tools: Salesforce Process Builder, Salesforce Flow, Apex Triggers, Batch Apex, Salesforce DX, Change Sets, Ant Migration Tool, Jenkins, CircleCI, Travis CI, Salesforce CLI (sfdx), Docker, AWS, Apex Unit Testing, Lightning Component Testing, Selenium, Jest, Mocha, CopadoProfessional ExperienceSalesforce Administrator, Deloitte 08/2023  Present Remote, USACollaborated with the team for Salesforce development in Financial Service Cloud, collaborating closely with stakeholders to translate complex requirements into actionable JIRA user stories, ensuring seamless execution.Administered Salesforce platform by leveraging expertise in Salesforce Apex, Visualforce, and Lightning Components to optimize system functionality and user experience.Conducted thorough data profiling and validation procedures to maintain data quality standards and enhance decision-making processes.Orchestrated seamless integrations with external systems using Salesforce Connect, Apex REST/SOAP Web Services, and External Objects, enabling smooth data exchange and workflow automation.Crafted custom objects, validation rules, and Lightning Web Components with precision, optimizing data organization and enhancing user experience while ensuring data integrity and security.Worked on critical data migration projects with precision, utilizing advanced tools like Auto RABIT and Workbench to seamlessly transition data across complex environments, guaranteeing continuous business operations.Intricated user access policies in Salesforce, aligning data controls with strict compliance standards, and fostering collaboration among diverse user groups.Salesforce Business Analyst & Administrator, JoVE 04/2020  12/2021 Hyderabad, IndiaIdentified inefficiencies and collaborated with stakeholders to streamline processes, leveraging tools such as Salesforce Lightning, Process Builder, and Flow for increased operational efficiency.Implemented AppExchange solutions to augment Salesforce capabilities, using tools as Salesforce AppExchange, Trailhead, and integration platforms like MuleSoft to align with organizational needs and boost productivity.Utilized Salesforce Analytics Cloud, Tableau, and Power BI to conduct in-depth analysis, resulting in a 15% increase in sales revenue and uncovering actionable insights.Worked with cross-functional teams in implementing Customer Journey Mapping initiatives, utilizing tools such as Salesforce Service Cloud, Community Cloud, and OmniStudio to enhance customer experience and retention rates.Successfully implemented the Customer Service Console, improving feedback collection efficiency by 20% using tools like Salesforce Service Console and Salesforce Surveys. Additionally, optimized data organization, accessibility, and workflow automation using Salesforce Custom Objects, Fields, and Process Automation.Developed and executed a comprehensive Sales Forecasting module, leveraging tools like Salesforce Einstein Analytics and Forecasting to improve accuracy by 30%. Established a robust Data Governance framework, ensuring compliance and data integrity utilizing tools like Salesforce Data Management and Data Loader. Business Analyst, eGrove Systems 10/2016  02/2018 Hyderabad, IndiaProficient in conducting over 50 comprehensive requirements elicitation sessions to translate findings into actionable specifications and proficient in generating key project documents such as 35 Business Requirement Documents (BRDs), 20 Statements of Work (SOWs), and 25 Software Requirements Specifications (SRSs).Skilled in crafting detailed Use Cases, Unified Modeling Language (UML) diagrams, and workflow documentation using industry-standard tools like Rational Rose and MS Visio.Proficient in coordinating cross-functional teams, leading requirement-gathering workshops, and facilitating agile ceremonies to ensure seamless project execution, adherence to timelines, and effective collaboration.Proven track record of direct engagement with over 10 international clients, providing regular updates and addressing project requirements with professionalism and clarity.Proficient in conducting thorough functional testing using testing tools like Selenium and JIRA to validate deliverables against defined quality standards and streamline the QA process.Utilized project management and communication tools such as Microsoft Project and Slack to enhance collaboration, streamline reporting processes, and provide clear and concise task status updates. Business Analyst, Focus Softnet 12/2014  09/2016 Hyderabad, IndiaOrchestrated end-to-end Business Process Re-Engineering (BPR) initiatives resulting in a 20% increase in process efficiency, leveraging tools such as BPMN (Business Process Model and Notation), analyzing 'AS-IS' processes, designing 'TO-BE' solutions, and implementing system enhancements across diverse business verticals.Developed comprehensive mockups and visualizations using industry-standard tools such as MS Visio and Lucidchart, facilitating clear communication of system requirements to clients and stakeholders, resulting in a 30% reduction in requirement misinterpretation.Ensured collaboration between solution architects, developers, QA analysts, and business users, using collaboration platforms such as Microsoft Teams and Slack, resulting in a 15% decrease in communication gaps and ensuring accurate interpretation and implementation of project requirements.Implemented a robust Requirement Traceability Matrix (RTM) utilizing tools like JIRA and Microsoft Excel to track and manage project requirements, maintaining alignment across deliverables and stakeholders, resulting in 80% improvement in requirement visibility and tracking accuracy.Successfully delivered project modules within milestone deadlines, utilizing project management tools such as Microsoft Project and Asana, while adhering to stringent quality standards and client expectations, resulting in a 95% on-time delivery rate.Collaborated in the creation of End User and System Training Plans and Documentation, utilizing tools like Microsoft Word and PowerPoint, facilitating effective training sessions for seamless adoption of new systems and processes, resulting in a 40% increase in user adoption rates. EducationMaster of Science, Colorado State University 01/2023  05/2024 Colorado, USA Computer Information SystemsBachelor of Technology, Jawaharlal Nehru Technological University 07/2008  05/2012 Hyderabad, India Information SystemCertificatesSalesforce Certified Administrator Certified CBA (Certified Business Analyst)