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Click here or scroll down to respond to this candidateCandidate's Name
IT Technician / Data Center OperationsCoppell, TX Street Address
PHONE NUMBER AVAILABLE / EMAIL AVAILABLEProfessional Summary : 5 years of Data Center experience - network support Able to Innovate & make decisions independently Effective verbal & written communication IEEE standards and data center safety protocols - OSHA certified Working knowledge of LAN/ WAN protocols & standards Network device installation, decommission, configuration, troubleshooting Data center operations management - project management implementation Education :Associates of Applied Arts and Sciences Cisco CCNA I & CCNA II North Lake College, Irving, TX North Lake College, Irving, TX August 1996 August 2001Technical Skills : IT network support in data center & e-commerce environments Copper & Fiber cable installation, testing, troubleshooting and documentation Working knowledge of IEEE standards : LAN, WAN protocols & technologies Cognizant of data center safety standards - OSHA certified Network hardware installation, configuration and connectivity support Troubleshooting devices using O.O.B management tools, HPs iLO and Dells iDRAC Work Experience :Data Center Operations TechnicianNavy Federal Credit Union (ALTA IT Services), Plano TX 75024 January 2024 - March 2024 IMACs - Network device installation,racking & stacking, cabling & decommissioning Component replacement - HDDs, memory, CPUs, power supplies, fan assemblies Data center inventory management with NLight & DCM data center management tools Copper & fiber installation, termination, troubleshooting, and testing Coordinate vendor escorts and track all incoming / outgoing hardware / RMAs Maintain, configure & perform preventative network routers/switches & servers Coordinate visits / escort vendors ensuring D.C. procedures Ticket tracking through Service Delivery ticketing application. Service Delivery Technician IICyrusOne, Carrollton TX 75007April 2023 - June 2023 Cross-Connect path building using pre-defined existing infrastructure Documenting circuit paths, ports, cabinet locations & cage schematics in NCSs XCIM Install, terminate, test, troubleshoot, label - CAT 6 & fiber cable Hardware swaps - HDDs, memory, fan assemblies, power supplies Troubleshoot network devices using KVM crash-carts, Putty Cabinet installation - leveling & labeling Data-hall cage build-outs and rack installation Escort customers and visitors in the CyrusOne data-center facility Managed IT ticket requests, IMACs via Servicenow ticket- tracking software IT Network TechnicianBed Bath & Beyond, Lewisville TX 75067March 2019 - July 2022 Collaborate with Management to mitigate any IT issues or concerns Facilitate and track IT requests using ServiceNow within SLA agreements Network user account management utilizing Active Directory Software installs using Microsoft SCCM (System Center Configuration Manager) Network configuration and troubleshooting; VPN and WiFi support Various e-Commerce production applications and Office 365 support Updated and edited knowledge base technical instructional writings Laptop and Thin Client imaging and configuration Data Center Operations SpecialistTEK Systems ( Texas Health Resources ), Irving TX 75063 March 2017 - March 2019 Data Center build-out - network device & cable installation Copper / Fiber cable installation, termination, testing & labeling Router/switch & server installs, cabling, testing and troubleshooting Component swaps including memory, HDDs, fan assemblies, and power supplies D.C device documentation using Data Center Management tools - DCM & NLight Data Center Operations TechnicianWachter Network Services, (Walmart), Grand Prairie, TX 75050 September 2016 - March 2017 Maintained daily operations of Walmarts two local Dallas area data center Copper & Fiber cable installation, termination, testing, troubleshooting Monitoring routers, switches, servers, storage devices, AP and CRAC units Troubleshooting & configuring devices assisting IT Engineers using crash-cart (KVM) Hardware/Software TechnicianPeak Systems, Inc. - Plano, TXFebruary 2014 - September 2016. System Memory upgrades, SSD, HDD hard drive swaps and Windows configuration Performed OS imaging, hardware refreshes, firmware upgrades & IMACs Tested Dell and HP hardware and trained associates on IT technologies IT Service Desk RepresentativeDigital Intelligence Systems - Dallas, TXDecember 2012 - February 2014 Resolved IT issues documented tickets using Service-Now Hardware refresh / upgrades Diagnose and mitigate network, application and hardware issues Workstation imaging & application configuration |
