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Training SpecialistCleveland, Ohio PHONE NUMBER AVAILABLEEMAIL AVAILABLE LinkedIn ProfileHighly skilled administrative assistant with over 4 years of experience in managing high profile projects in a fast-paced environment. Exceptional skills in event planning, project management, and administrative support.Work ExperienceTraining Specialist Mar 2023 - PresentIRA Financial Sioux FallsDevelop curriculums and manage HR-related tasks such as onboarding new hiresMonitor and evaluate training programs' effectiveness, success, and report on the resultsDelivers comprehensive administrative support to the leadership team, including managing calendars, scheduling meetings, and coordinating travel arrangements.Interacts with senior leaders and executives about coaching opportunities for existing employees.Handles confidential information and documents with discretion, ensuring data security and privacy.Adjunct Online Faculty Oct 2006 - PresentAmerican Higher Education Development Corporation New HopeDeveloped and implemented a student-centered curriculum that resulted in a 20% increase in student engagement, as measured by course evaluations.Guided and mentored 200 students through the program, resulting in a graduation rate of 90% - well above the program average of 75%.Built a series of online courses in veterinary technology and animal welfare management.Developed customized training plans for over 40 employees, resulting in a 23% improvement in on-the-job performance metrics.Cultivated comprehensive training material and curriculum for continuing education seminars, to diverse audiences, utilizing innovative teaching methods.Team Lead II-Investments Apr 2015 - Mar 2023Equity Trust Company WestlakeImplemented monthly one-on-one coaching sessions for team members to address specific challenges and provide ongoing development opportunities, resulting in a 30% decrease in errors.Established a performance evaluation process to ensure proficiency in proprietary systems, raising staff competence levels significantlyCollaborated with cross-functional teams to write comprehensive step-by-step procedures for compliance with regulatory requirements, reducing errors by 15%Handled confidential information and documents with discretion, ensuring data security and privacyManaged day to day office operations and composed written communications as required.Assistant Program Director Oct 2008 - Apr 2011Stautzenberger College BrecksvilleSupported the Program Director by scheduling courses for over 300 students, prepared all reports for accrediting bodies, organized all guest speakers, and coordinated all special events for the school.Handled heavy travel scheduling, including booking trips with multiple guest speakers and managing last-minute changes to travel itineraries to prevent overlaps with meetings.Successfully maintained a pleasant working environment that fostered open communication and effective learning among traineesCollected, compiled, and analyzed moderately complex data and information for reports and presentations.Acted as a professional liaison, facilitating information flow through clear and fact-based communication.Core SkillsBudget Tracking, Project Management, Customer Service, Reporting & Analysis, Training and Development, Scheduling, Microsoft Office (Word, Excel, PowerPoint), Organizational and Communication SkillsEducationCleveland State UniversityBachelor of Business Administration MarketingCuyahoga Community CollegeAssociate of Applied Science Veterinary Technology |
