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MOLLIE PERRY DEPARTMENT SALES MANAGEREMAIL AVAILABLE PHONE NUMBER AVAILABLE Charlotte, NC LINKEDIN LINK AVAILABLE SUMMARYWith 25 years of progressive growth experience, I am a highly accomplished and goal-driven leader known for delivering results in dynamic environments. My track record reflects a commitment to deadline-driven performance, where I adeptly prioritize tasks based on urgency while staying aligned with organizational objectives. Over the span of 28 years, I have honed exceptional team leadership and management skills, leveraging my experience to mentor and train employees and managers, fostering a culture of continuous improvement and professional development. TECHNICAL SKILLS: Microsoft Office 365, Oracle Fusion for Payroll, CDK Drive, eLead CRM, SalesForce, Tableau, OutlookPROFICIENCIES: Start-Up Operations, Leadership Development, Sales, C u s t o m e r C e n t r i c, C a l l C e n t e r O p e r a t i o n s, Continuous Improvement, Product Management, Recruiting, Decision Making, Corporate Accountability SKILLSEMPLOYMENTUnited Rentals, Department Sales Manager, Charlotte, NC Mar. 2023 - Current- Successfully built and preserved the Outbound Sales Department through strategic recruitment, hiring, and retention of qualified sales professionals.- Provided leadership, mentorship, and coaching to a team of 13 Outbound Sales Supervisors, driving outstanding results across related districts and -facilitating the development of team members.- Spearheaded initiatives resulting in 80% year-over-year revenue growth, contributing to $146.69 million increase in revenue and achieving a total revenue of $329.54 million.- Established and aligned team goals with departmental and individual targets, ensuring transparency of expectations and defining parameters for successful performance.- Collaborated with corporate and field sales departments to stay abreast of market trends, anticipated changes, and opportunities, facilitating informed decision-making and strategic planning. Sonic Automotive, Brand Ambassador, Charlotte, NC Nov. 2015 - Feb. 2023- Trained, coached, and motivated 5 training managers to surpass unit and individual goals, fostering a high-performance culture within the team.- Led and managed a team of 70 sales employees, driving over 70% of Sales Attribution and ensuring adherence to company standards, thereby safeguarding the company brand and enhancing the guest sales experience.- Implemented strategies to consistently improve Contact Center Operations and performance metrics, resulting in enhanced efficiency and customer satisfaction.- Oversaw operational and financial performance for Sonic Automotive EchoPark Company, establishing and enforcing systems and procedures to attain objectives set by leadership.- Demonstrated exceptional leadership and mentorship abilities by starting from the ground floor of the call center, promoting and training 8 employees to managerial positions.- Significantly increasing phone handle percentages from 50% to 85% within a 90-day period and boosting show percentages from 25% to 30%.- Expanded call center headcount from 6 to 70, achieving increased performance with minimal change in attrition rates. Guest Advisor, Charlotte, NC Oct. 2014 - Oct. 2015- Deliver exceptional guest experiences by promptly responding to incoming phone, internet, email, and chat leads, ensuring inquiries are addressed effectively and appointments are scheduled efficiently.- Provide valuable support to the team by assisting teammates, mentoring new associates, and collaborating with management, contributing to a positive work environment and team cohesion.- Maintain top performance and Customer Satisfaction Index (CSI) rankings consistently, demonstrating reliability and dedication through punctuality and perfect attendance, while serving as a mentor to new hires. EMPLOYMENTMetlife, Direct Sales Consultant, Dayton, OH 2010 - 2014- Successfully promote, sell, and enroll prospective customers in insurance programs, demonstrating effective sales techniques and product knowledge to meet or exceed sales targets.- Provide comprehensive explanations of policy details and coverage information to current customers, ensuring clarity and understanding to enhance customer satisfaction and retention.- Proficiently complete state-specific documents and applications, accurately processing changes to existing policies as required, while consistently exceeding sales goals for closing, cross-selling, and cancellation ratios. Direct Sales Manager, Dayton, OH 1999 - 2010- Spearhead onboarding processes for new associates, ensuring seamless integration into the team and company culture.- Conduct interviews and make hiring decisions for new sales consultants, leveraging strong recruitment skills to attract top talent.- Lead job site recruiting efforts for group accounts, overseeing a team of inside sales and virtual consultants, driving their success in surpassing weekly and monthly sales goals.- Ensured quality assurance of sales calls for accuracy and compliance. Additionally, adeptly handle escalated customer issues to maintain customer satisfaction.Call Center Supervisor, Dayton, OH 1996 - 1999- Efficiently handle incoming phone calls from policyholders, agents, and other stakeholders, demonstrating strong communication skills and professionalism.- Conduct interviews and make hiring decisions for new service agents, utilizing strong recruitment and assessment abilities to build a capable and customer-focused team.- Deliver customer-centric service by promptly addressing inquiries, answering questions, and facilitating policy endorsements, while also serving as a team leader by mentoring new associates and providing support to management, contributing to overall team success and cohesion. Call Center Agent, Dayton, OH 1991 - 1996- Skillfully manage incoming phone calls from policyholders, agents, and stakeholders, delivering exceptional customer service through prompt and accurate responses to inquiries.- Demonstrate expertise in providing customer-centric service by addressing questions and facilitating policy endorsements, ensuring client satisfaction and retention.- Assume leadership responsibilities as a team leader, mentoring new associates, and providing support to management, fostering team cohesion and contributing to overall team success. PROJECTSNew Hire Initiative: Building a Foundation for Long-Term Retention Oct. 2023 - Current- Developed and implemented the "New Hire Nexus" project as a member of the hiring team, focusing on fostering long- term employee retention within the company.- Designed and executed a comprehensive 30-60-90 review plan in collaboration with new hires, demonstrating the company's commitment to their growth and success from the outset of their employment.- Conducted regular review sessions with new hires to assess progress, address any challenges, and provide support, fostering a sense of belonging and investment in their development within the company.- Analyzed feedback from new hires to identify areas for improvement within the company's processes, policies, and culture, aiming to enhance the overall employee experience and increase long-term retention rates.- Collaborated with cross-functional teams to implement strategic initiatives based on feedback from new hires, fostering a culture of continuous improvement and ensuring the company remains an employer of choice for top talent. EDUCATIONSinclair Community College 1989 - 1992Business Management