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Click here or scroll down to respond to this candidateCandidate's Name
Mansfield, Street Address TX PHONE NUMBER AVAILABLE EMAIL AVAILABLECitizenship: (Yes)Availability: Job Type: PermanentWork Schedule: Full-TimeFederal Experience: (Yes)Veteran Preference: (Yes)Security Clearance: DODTop Security: (Yes)Experienced Network Technician and U.S. Air Force Veteran with over 16 years in Telecommunications and NetworkOps, holding a Bachelor of Science Degree in Network and Communication Management. Equipped with formal Project Management Training from AT&T and a strong background in installing, troubleshooting, and maintaining network systems. Adept at leading teams, utilizing AT&T planning, and ensuring top-notch customer service. Seeking to leverage my extensive experience to operate and protect networks as a Network Operations Specialist, bringing dedication, leadership, and excellent communication skills to the role.Areas of ExpertiseCommunication Project Management/Scheduling Network Installation and MaintenanceTime Management Budget ManagementTeamwork Safety Systems & TrainingAdaptabilityControl MManage WLAN / LAN network infrastructureIT Enterprise Infrastructure Advanced TCP/IPChange ManagementCAT 5 & 6 Data NetworksAnalytical Thinking Employee SchedulingNetwork TroubleshootingJiraConfluenceAzureData Center Operations/Lab Spaces EnvironmentNOC SchedulingSolarWinds Data Analyst SupportNetwork Monitoring Tools Server ConfigurationsSecurity Practice DSL, DS1, HDSL, VDSLHardware and InfrastructureTechnical SkillsSplicing DSL, DS1, HDSL, VDSL COAX CAT 5 & 6 Data Networks SIP & VoIP Tier 1 & Tier 2 Knowledge IPv4/IPv6 Protocol (IPv4, IPv6) Enhanced Interior Gateway Routing Protocol (EIGRP) Border Gateway Protocol Manage WLAN/LAN network (BGP) Virtual Local Area Network (VLAN) Virtual Private Network (VPN) Network Address Translation (NAT) Basic Installation & Maintenance Pole Climbing Fiber Splicing Phone Systems (Teleco, Toshiba, Vodavi, Intertel) Auto Dialer Channel Banks LINUX Establishing & Repairing Telephone Plants (POTS, DSL, & VDSL Circuits)NOC Operation Specialist 11/2022 to 10/2023 BMCResponsible for playing a critical part in ensuring the optimal performance and security of our network systems, particularly in Government and Federal Accounts. My expertise in network monitoring, troubleshooting, and incident resolution is instrumental in maintaining seamless network operations.Key Responsibilities:Proactively monitored the performance and capability of computer systems using a range of tools, including Remedy, SaaS Cops, and Kubernetes.Swiftly troubleshooted and resolved issues within defined areas to minimize disruptions and maintain network stability.Experience with Azure technologies.Manage and support of WLAN / LAN network infrastructure support.Analyze events and alerts generated by monitoring tools and take appropriate action.Operated and maintained complex networks, safeguarding critical network assets, and establishing external communications with other networks.Experienced in Jira and ConfluenceExperience with Control-M as a comprehensive workload automation solution used in Network Operation Centers (NOCs) to manage and streamline complex IT workflows and business processes. It serves as a centralized platform for scheduling, monitoring, and orchestrating diverse workloads across various systems, applications, and environments.Tracked and documented all defects and resolutions in detail through a designated ticketing system to maintain a comprehensive record.Basic understanding of internetworking hardware such as switches, routers, VPN devices, Internet Access Devices, Remote Access DevicesApplied in-depth knowledge of service architecture, design, resource configuration, and the business impact of events and symptoms.Ensure that all incidents are resolved within the defined service level agreements (SLAs).Escalate incidents to the appropriate teams when necessary.High understanding of IT Enterprise InfrastructureWork with and communicated the integrity of CAT5, 6 and fiber lines.Key Accomplishments:Gained an advanced understanding of Cloud Technologies, enhancing network capabilities and effectiveness.Noc Specialist II 08/2021 to 11/2022 MetronetResponsible for playing a pivotal role in ensuring the efficient operation and security of our network systems, monitoring system performance, troubleshooting issues, maintaining networks, and providing exceptional customer support.Key Responsibilities:Operated and maintained networks, safeguarding critical network assets, and establishing external communications with other networks.Responsible for accurately monitoring SolarWinds and running test with the site.High understanding of IT Enterprise InfrastructureManage and support of WLAN / LAN network infrastructure support.Educated customers on equipment use and provided expert troubleshooting to resolve customer problems.Analyze events and alerts generated by monitoring tools and take appropriate action.Tracked and documented all defects and resolutions in detail through a designated ticketing system.Applied knowledge of service architecture, design, resource configuration, and the business impact of events and symptoms.Escalated complex issues to management, other IT resources, third parties, and vendors when appropriate.Ensure that all incidents are resolved within the defined service level agreements (SLAs).Escalate incidents to the appropriate teams when necessary.Ensure that all IT infrastructure documentation is up to date.Ensure that all changes to the IT infrastructure are documented and tracked in the change management system.Work with and communicated the integrity of CAT5, 6 and fiber lines.Key Accomplishments:Expanded knowledge of network operations, contributing to improved network performance and efficiency.OSP/ISP Engineer 08/2020 to 08/2021 Locust Hill Inc Virginia Beach VAResponsible for ensuring the seamless operation of our network infrastructure, providing exceptional customer service, and upholding safety and military protocol standards.Key Responsibilities:Completed installations and service changes for WiFi customers on military bases, ensuring optimal network performance and customer satisfaction.Collaborated closely with cross-functional teams to achieve installation project goals, prioritize tasks, and provide outstanding customer service.Manage and support of WLAN / LAN network infrastructure support.Operated and maintained network systems while safeguarding critical network assets and establishing external communications with other networks in data centers/lab spaces environment.Educated customers on equipment use and provided expert troubleshooting to resolve customer problems promptly.Attended daily safety meetings and adhered to military protocol standards to ensure the safety and security of all activities.Review, prioritize and complete projects involving construction of aerial and underground fiber projects.Consults with the Optical Manager and Network Manager on outside plant design and network engineering issues.Experience conducting electronic reliability and part application analyses to identify failures, write screening and qualification test plans, and determine potential technical solutions of electronic components.Review preliminary construction prints from right-of-way authorities and determine potential conflicts.Provide detailed design of AC, DC and auxiliary power systems as it relates to government design-build requirements.Installed and maintained data connection of Cat5, 6 and fiber lines.Key Accomplishments:Achieved the position of Site Lead within just 2 months of employment with LHI, demonstrating exceptional leadership and performance. Then I received the role of project manager in about 4 months following.Premise Technician /Network Technician 08/2013 to 08/2020 AT&T Carrollton TXSpecializing in installations and service changes for telephone, internet, and digital cable customers, play a critical role in ensuring that our customers receive top-tier service and technical support. Expertise in network operations, customer education, and project management is invaluable in delivering exceptional service.Key Responsibilities:Completed installations and service changes for telephone, internet, and digital cable customers, ensuring the highest quality of service.Manage and support of WLAN / LAN network infrastructure support.Collaborated effectively with cross-functional teams to achieve installation project goals, prioritize tasks, and provide outstanding customer service.Operated and maintained network systems, safeguarding critical network assets, and establishing external communications with other networks in data centers/lab spaces environment.Experience conducting electronic reliability and part application analyses to identify failures, write screening and qualification test plans, and determine potential technical solutions of electronic components.Enhanced project management skills by utilizing AT&T planning tools and methodologies.Coordinated daily activities with Network Operations, including performing safety checks on work vehicles and equipment, verifying supply inventories to ensure sufficient product for installations, and ordering/restocking supplies as needed.Review, prioritize and complete projects involving construction of aerial and underground fiber projects.Coordinate fiber repairs on fiber outages in coordination with Telecom Operations and will develop controlled splice procedures (MOPs Method of Procedure).Troubleshoot system failures and identify bottlenecks to ensure long-term efficiency of the network.Perform data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, voice mail, call management systems, etc. to enhance performance.Installed and maintained data connection of Cat5, 6 and fiber lines.Key Accomplishments:Achieved consistently high ratings of 95% or higher in quality, repeat business, and customer satisfaction scores, resulting in several monetary bonuses.Collaborated with fellow Technicians on installing digital infrastructure for a multifamily housing project in partnership with AT&T.Lead Technician 10/2010 to 06/2013 TIME WARNER Dayton OHResponsible for specializing in installations and service changes for telephone, internet, and digital cable customers, playing part of the service delivery team, and ensuring that customers receive top-quality service and support.Key Responsibilities:Performed installations and service changes for telephone, internet, and digital cable customers, consistently delivering the highest-quality customer service.Educated customers on equipment use and provided expert troubleshooting to resolve customer problems efficiently.Manage and support of WLAN / LAN network infrastructure support.Good to excellent mechanical ability.Conducted daily safety checks on work vehicles and equipment to maintain a safe working environment.Verified supply inventories to ensure sufficient products for installations and took responsibility for ordering/restocking supplies as needed.Flexibility to work in a variety of environments, from construction sites to finished corporate offices.Experience conducting electronic reliability and part application analyses to identify failures, write screening and qualification test plans, and determine potential technical solutions of electronic components.Review, interpret and work with information on trunk orders, facility orders, message trunk orders, network design orders and/or circuit layout orders.Run copper cabling from D-Mark (Point of entry into house) into location that client is looking to place phone and internet service.Attended weekly training meetings to enhance technical knowledge, gain insights into customer feedback and needs, and receive training on new equipment, safety and working procedures, and industry developments.Key Accomplishment:Achieved a promotion to the position of Lead Technician within just 1 year, demonstrating outstanding performance and leadership skills.Contract Technician 06/2005 to 10/2010 CHARTER COMMUNICATIONS (NOW SPECTRUM) Long Beach CAResponsible for specializing in the installation and service changes for telephone, internet, and digital cable customers, playing a crucial role in delivering high-quality services and ensuring customer satisfaction.Key Responsibilities:Performed installations and service changes for telephone, internet, and digital cable customers with precision and attention to detail.Maintained a comprehensive working knowledge of the latest developments in technology and products to educate customers and address their inquiries effectively.Verified that services are performed as expected and ensure that customers can use their equipment before leaving job sites; troubleshoot issues related to connectivity, installation, and more.Run copper cabling from D-Mark (Point of entry into house) into location that client is looking to place phone and internet service.Good to excellent mechanical ability.Interact with customers and prospects, ensuring all inquiries are handled professionallyConducted regular safety inspections on work vehicles and equipment to ensure their safe operation; verified installation supply inventory daily and ordered supplies as needed.Flexibility to work in a variety of environments, from construction sites to finished corporate offices.Attended weekly meetings with other team members to discuss new technology trends, gather feedback from customers, and stay informed about new products and promotions from the company.Review, interpret and work with information on trunk orders, facility orders, message trunk orders, network design orders and/or circuit layout orders.Education and Training Bachelor of Science: Network and Communications Management 2018DEVRY UNIVERSITY Irving, TXRelevant Coursework: Wired, Optical, & Wireless Communications; Converged Networks; Wireless Technologies & Services; Advanced TopiJcs in Networking; Advanced Network Security, Project Management AT&T Project Management TrainingMilitary Service and Award UNITED STATES AIR FORCE123 ACS Dayton, OH / Hill AFB Salt Lake City, UTInterface Control Technician / Senior Airman (Honorable Discharge), 2010 2017Key Responsibilities:Troubleshooting malfunctions in mechanical, electronic, or computer systems to identify and resolve problems.Installing new controls or upgrading existing onesMonitoring and adjusting equipment to ensure proper operation of machinery or processes.Maintaining records of equipment use and performance for regulatory compliance purposes.Performing routine maintenance on equipment such as replacing filters or lubricating moving partsRepairing mechanical equipment such as motors, bearings, and gears to maintain optimal performance levels.Inspecting equipment to diagnose issues before repairs are performed.Analyzing data from sensors to help determine proper functioning of equipment.Communicating with supervisors about equipment issues and progress of repairsUtilized radiation test facilities and test execution processes that enable mitigation of program deficiencies.Utilized test plans and test data in space and/or nuclear radiation environments in order to verify requirements and develop and defend positions and decisions.Key Accomplishments727 EACS Top Operator AwardIn Support of Operation Enduring Freedom and the Combined Air Defense of the Arabian Gulf and Operation Iraqi Freedom |
