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Title Call Center Administrative Assistant
Target Location US-GA-Atlanta
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Village WayStone Mountain, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEMy skills and education background will show that I have excellent work performance as a:Leasing/Assistant Property Mgr., Paralegal, Human Resource Manager, Recruiter, Accounting, Call Center Manager, Scheduler, Administrative Assistant, Executive Secretary, Project Manager, and AP/AC.Professional Experience:Illuma Care Connections, Alpharetta, GACare Coordinator/Call Center ManagerSeptember 2018  June 2024Leveraging the illuma platform, by contacting potential patients, by telephone to schedule them for necessary eye examinations.Respond to inbound patient and practice calls in a professional and timely manner.Follow up with illuma practices on all scheduled appointments to ensure documentation is completed and shared per payer guidelines.Managing a team which included training, orientations, hire & terminated employeesKeeping up with QAs to insure great performanceAll of managerial duties which were neededGeorgia State University Perimeter College  Clarkston CampusExecutive Secretary for the Director of Financial AidJuly 2014  August, 2018Maintained Directors Agenda, scheduled all meetings, appointments, and travel arrangementsAttended meetings and took minutes when neededReceived/made calls concerning Financial AssistanceHandled highly confidential documents made sure they were securedProvided invoices, financial statements, and assisted with bookkeepingCreated memos and reports whenever agendas neededPrepared and maintained the data share between departmentsLincoln Property CompanyDuluth, GALeasing / Assist Property ManagerMarch 2009  June 2014Provided information about a particular apartment (s) and the community for a prospective tenantsObtained, tenant signatures, on leasing agreements that are acceptable to the owner or managerMaintained all paperwork, such as, processed application agreements, conducted credit/ employment checks, negotiating contracts and move-in packages.Handled tenants service requests and corresponds with maintenance personnel to take care of all requests before new tenants move in & or the our other residenceOffered suggestions on ways to effectively promote and advertise apartments/townhomes.Kept up with completive properties information, monthly market survey, maintained current information on all aspects apartments including size, special features, expiration of current leasing agreements and pricing.Assisted with helping the apartment (s) community achieves & maintain high occupancy ratesCommunicate with tenants regarding property-related issues.Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenantsAddressing and resolving residents' questions, concerns, and complaints in a timely manner.Star Trek EnterprisesAtlanta, GAHuman Resource ManagerDecember 2003  January - 2009Maintained and processed weekly and bi-weekly payroll for approximately 300 exemptand nonexempt contractorsManaged monthly billing, financial documents, bookkeeping and inventory for supplies.Scheduled appointments and conducted interviews, new hire process, and trainingemployees; Strong knowledge of HRIS systems including mainframe and SAP databaseMaintained office needs, resolved problems, and handle major issues.Managed vendors and vendor contractsProduced and submitted reports on general HR activityMaintain records of personnel-related data (payroll, personal information, leaves,turnover rates, vacations, etc.) in both paper and the database and ensure all employmentrequirements are metMEMBERSHIPS:Gate City Bar Association, Paralegal Section (GCBA)  2007 - PresentNational Association of legal Associations ( NALA) 2008 - PresentSociety for Human Resource Management (SHRM) 2013 - PresentEDUCATION: Inter-Continental University  Atlanta, GA  Graduated 2019 MBA Human Resource Management Herzing University - Atlanta, GA  Graduated 2013  Paralegal Studies

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