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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLE Mobile No : PHONE NUMBER AVAILABLEProfessional Summary:Professional experience of 14 years in Networking and System Administration, Desktop Support Cloud Computing (AWS, VMware), Linux, IT Management, Infrastructure and Team Management, Vendor Management, Server Management, Security Management, Inventory Management, technical support, customer support, issue resolution operational support, Production Support, L1 L2 Customer Service, Customer Service Management, customer care management, customer relation managementInformation: I had L2 US Visa ApprovedCertification : CCNA CertifiedProfessional Experience:Currently rendering my services to KMIT (Education Society)As IT manager from Sep-2018 to Feb 2023Worked for V Soft Technologies Pvt. Ltd as IT-Manager from Apr-2015 to Aug 2018.Worked for Pro-vigil Surveillance service Pvt. Ltd as SR.IT-Support /Networking administrator from Jun-2008 to Mar-2015.Technical Support Manager Experience:1) Manage the day-to-day operations and activities of the Customer Support Team.2) This includes monitoring total cases managed per week (case volume), case age (issue resolution time), and the backlog.3) Report regularly (weekly & monthly) on the status and metrics for the organization.4) Track and monitor customer inquiries and customer call assistance metrics to ensure the organization is maintaining compliance target goals5) Understand the support offerings and communicate support capabilities and the services directly to customers as appropriate6) Develop and improve upon processes and procedures for more efficient support operations which include, but are not limited to:Providing guidance and assistance to the Team in prioritizing client issuesEnsuring the team is responsive to customers' inquiriesProviding feedback and coaching to the Support Team to improve the quality of responsesMentor the team on how to demonstrate empathy for the client and a sense of urgency, where applicable, to assist in resolving their concernsEscalating customer concerns and issues to the senior managementNotify senior management about non-cooperative customersBe conscious of shifts in business needs and demands and implement changes where appropriate to ensure Support standards remain highWork with internal teams to perform root cause analyses and timeline evolution when neededTranslate technical responses from internal teams into customer-facing responsesEngage in difficult situations which may arise during client interactionsLook for revenue generation opportunities and notify Sales team as neededProvide customer feedback and information on customer issues to Product Management to facilitate debugging, issue resolution and ongoing product improvementsSet and be an example of an extraordinary employee in building a team that incorporates all in to the Company culture.Roles and Responsibilities Support Desktop related issues:Domain experience with Hardware, OS & LAN, Firewall, Routers, Cloud servers& background, WLan, RF configurationRouters Side Configuration Knowledge: D-Link, TP-link, Net gear, Cradle point, Linksys.Installation, maintaining and attending day-to-day user's problem callsInstallation and updating of Desktop operating system and other softwareConfiguring & maintaining e-mail clientsTroubleshooting of hardware, operating systems (Windows XP, vista, 7,8,10& servers 2000 and 2003,2008)Maintenance of Windows and LANH/W Installation & Configuration, S/W Installation & Account Configuration, Email Account Configuration.System Performance: Virus/Software/Usage/Resources.Hardware: H/W Issues, Software, Upgrades, New Peripheral installation, configuration & troubleshooting.Software Installation: Installation, Service Request Resolution and Proactive Incident/Problem Mgmt.Printer Services.Connectivity: LAN Wired/Wi-Fi, Internet, DHCP, Networking devices.Responsibilities:Working on the projects directly along with the teamDealing with the clients, taking their requirements about the project and working on the same.Working towards client satisfaction.Planning for the complete project, discussing and finalizing with seniors.Guiding, Motivating, and training the trainees and engineers.Coordinating with other IT managers working on the projects.Reporting to the senior project manager about the status of the project, discussing the problems facing in completion.Experience in Windows Server Administrator:1.Good understanding of the Networking and Storage Concepts Installation/ Configuration/ Troubleshooting of Windows Server 2003/ 2008 and Deployment2. Excellent Troubleshooting Skills3. Experience in Architecture/ Design of Windows Server Infrastructure. Good in Capacity Management4. Strong skills in Server Hardware troubleshooting. HP (Preferred)5. Understanding of Active Directory Services (ADS) DNS & DHCP.6. Experience in NAS disk management7. Experience in creating design documents8. Installation of Print Servers,FTP servers,DHCP Servers, IIS Servers, SQL Servers9. Installed and/or upgraded VMware Tools Anti-virus on 400+ Servers10. Implemented, and administered Windows Server 2012 R2/2008/2003 Servers in the Environment.11. Installed Windows Update/Patches, Software and Performed Diagnostics on 200+ servers per month during weekends12. Latest Internet Explorer is installed based on the OS.Latest McAfee Software is installed based on the OS.Latest MS-OFFICE Service Pack for each edition of MS-OFFICE.Pending Reboot Needed? And Server Uptime, etc.13.McAfee VirusScan 8.8 - Installation / Upgrade14. Windows Active Directory Infrastructure Implementation & control the user permissions15. Scheduled and performed Monthly patching of servers.16. Installations of all windows OS & troubleshooting & maintenance17.All the LAN & WAN, network issues18. Maintained of all server, client OS license & VMware, antivirus Licenses19. Installation of printers,scanners,Fax,IIS & Maintainanceexperience on Linux:Excellent knowledge of Linux including Enterprise Linux, Debain, Ubuntu:*Linux System administrator with good knowledge on Remote deployments*Experience with managing and integrating with virtualization solutions*Capacity planning of server / Storage in target environment.*Analyzing the Linux server and application logs*Installation and configuration of various applications in Ubuntu and Debain environment.*Knowledge Shell/Bash Scripting for making the tasks easy and automated*Good hands on experience on Apache (virtual hosting, load balancing Fail-over & HA cluster).*Multipathing for adding disk on Linux server and Good knowledge of LVM.*Installation of nagios and adding Linux servers in nagios and monitoring them on daily basis.*User & group administration using Windows Active directory as well as native Linux logins*Device management, including adding, changing, and configuring physical and logical devices*Keeping the complete backup of the system and restoring data in the event of disk failure*Automation of Jobs using cron and shell scripting*Performance Monitoring on Linux Servers with Nagios monitoring tool& normal system using vmstat, top, iostat, etc.*Upgrading & updating the server package and patch management.*Configuring Winscp for file & folder sharing between Linux and windows systems.*Troubleshooting the network and boot problems.*Upgrading Kernel in Linux Servers.*Knowledge about using ticketing system for daily operations - Service Center.*Ability to participate in escalations as required*Participate in project under the guidance of a Technical Manager*Experience in working with vendors for incident troubleshooting.*Coordination with vendors to resolve Hardware and Warranty Related Issues.*Preparing documentation and various reports for use within Information Technology*server administration user creation / suspension / deletion, manage shared folders access restrictions*Installation, maintenance, and tuning of Linux hardware and software*Prepares installs, and implement Linux operating software and associated components*Establishes and maintain best practices and procedures for patch management, virus management, and operating system upgrades.*Provides guidance and assistance to the programming and technical staff relating to the Linux environment*Knowledge of Vmware and Nagios*Administration and maintenance support for MySQL, NAGIOS, NFS, FTP, DNS, SSH, DHCP, LVM and RAID.*Troubleshoot network for various performance problems such as overloaded infrastructure, incorrect configurations issues.AWS Cloud Computing (Systems Administrator position Responsibilities):Responsible for designing, implementing and supporting of cloud based infrastructure and its solutions.Managing Amazon Web Services (AWS) infrastructure with automation .Proficient in AWS services like VPC, EC2, S3, ELB, IAM, CloudFormation, Route 53, CloudWatch.Created S3 buckets in the AWS environment to store files, sometimes which are required to serve static content for a web application.Configured S3 buckets with various life cycle policies to archive the infrequently accessed data to storage classes based on requirement.Possess good knowledge in creating and launching EC2 instances using AMIs of Linux, Ubuntu.Used IAM for creating usersCreated snapshots to take backups of the volumes and also images to store launch configurations of the EC2 instances.Written cron jobs to perform operations at a scheduled time.- Configure and fine tune cloud infrastructure systems- Install and configure virtual cloud instances- Support cloud servers including security configurations, patching, and troubleshooting.- Establish Virtual Private Networks (VPNs) to customer environments- Develop scripts for automating client/server functions- Monitor automated systems recovery solutions- Configure, administer and operate highly scalable, available, and elastic solutions that implement industry best practices using Amazon Web Services or other cloud service providers as directed by the customer.- Establish and troubleshoot Virtual Private Cloud (VPC) connectivity and security group access issues.- Provide Linux (Ubuntu/Debain) operating system server administration in a virtualized cloud environment.- Work in cooperation with web development, test automation and database administrators to maintain highly available and reliable information processing systems.- Ability to install, configure and administer DNS, FTP, MySQL, Quest, Apache, Tomcat and network attached storage devices.- Monitor servers daily, respond to alerts and create scripts to automate tasks- Service and coordinate user requests for changes and enhancements to environment- Acquire and apply operating system updates on a recurring basis.Sr. Manager-WLAN,W-Fi, Wireless project Management, RF configuration for point to point and multipoint:*Setting up Point-to-point and Multi-point wireless links.*Responsible for Configuration and Installation of the entire setup of Wireless Point-to-Point and multipoint Connectivity which having more then 50 links*Responsible the project management activities since last 5 years for PAN India wide area network), also manage central support & remote support for more than 1500 remote site and remote locations.*Responsible for vendor management & Client management.*Manage projects considering the inbound and outbound relation and project needs.*Co-ordinate with projects field team and client.*Update all reports related to the projects. Update client with their required information.*Tasked with building, configuring, installing, troubleshooting and maintaining*Point to point RF (2.1 2.7 GHZ).*Broadband Solution Technology (E1, Ethernet interface) UBNT point to point and point to multipoint radio.*Configuration of Unifi-indoor Wi-Fi radios*Involved in conducting site surveys, product field trails by sending teams& giving them training, Making designs, Site network plans and implementation of point -to-point, Multipoint links, and Wi-Fi, managing installation links..Routers Side Knowledge:Router Configurations of D-link, TP-link, Netgear, Cradlepoint, Linksys,Digisol.Firewall Maintenance:Watch guard Configurations
Creating the users & PasswordsAdding the New policiesCreating the VPN Branch Office & Gateway tunnelsConfiguration of Each PortGiving Permissions to Limited, Elevated access of networkChecking the Outgoing & Incoming connectionsRDP permissionsCreating Static NATHost Watch, Traffic monitoring.Enabling DHCP, fixing of Lease time for DHCP.IP MAC StorageConfiguring DNS/Wins serversFail over configurations by using Multi WANSMaintenance and troubleshooting knowledge about:Configuring of new IP, IR, Network, Analog, wireless, wired cameras.Configuring DVRs, Routers, IP Power box.Installations of VM ware, Visual studio, mysql, Tally, Adobe readers, flash players.Hardware: HP/HCL/ACER/Dell and Assembled desktops.Applications: Microsoft Office, Antivirus (MacAfee, kaspersky, AVG,Malware Bytes etc).PC Network connectivity troubleshooting, Switch connectivity troubleshooting.Peripherals troubleshooting (Printer, Projector, Scanner, Speakers).Standalone UPS.Creating Network Diagrams.Broadband connectivity troubleshooting.Maintenance of Hardware inventory.Academic Details:B.C.A (Bachelor of Computer Applications) from Osmania University.Personal Skills:Management skills & Team handling.Can work under stressed condition.Time management.Risk management.Problem solving skills.Quick decision maker.Declaration:I hereby declare that the above information is true to the best of my Knowledge.(Venkatanarasimha) |
