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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLERaleigh, NCSummary:Seasoned professional with over 10 years of customer service experience in varied industries.Over 15 years of experience using SAP utilizing multiple modules.Answered 500+ phone calls weekly and responded to customer service inquiries via email, phone or fax.Made 100+ daily outbound calls to customers/ clients such as physicians, pharmacists, surgeons, health practitionersExcelled in coordination of logistics and troubleshooting of impending issues.Microsoft office package proficient.Servsafe CertifiedSkills: SAP, AS400, Salesforce, Service dispatch application, CRM, ERP, solutions support, logistics coordination, customer service, soft skills, bookkeeping, emergency dispatch, medical terminology proficient, troubleshootingExperiences:Gus Perdikakis Associates/Duke Energy ProgressCustomer Service Specialist III (Contract/Temporary) Jul 23 PresentResponsibilities:Verify the validity of orders in SS9 service dispatch application and SAP while also determining if appropriate resources are available in my assigned territory.Ensure service orders are workable in SAP and dispatching orders in SS9 to the proper field resource staff available.Take field calls from the distribution service technicians and assist them by either altering existing orders or creating new orders to accurately fulfill their request.Respond to calls and emails from various hybrid customer care groups regarding ongoing customer order issues.PSE&G, Cranford, NJ (multiple positions within same company)Credit & Collections Rep (3/18-07/22)Teller (10/16-3/18) Sep 13 Jul 22Bookkeeper (3/14-10/16)PT Customer Assistant Rep (9/13-3/14)Responsibilities:Was responsible for the preparation and generation of all orders, reports, etc., necessary in connection with assigned work, such as active orders, inactive orders, investigation orders, memos, messages transfers, etc. Provided efficient and thorough customer service to customers within the PSE&G territory.Interviewed customers concerning service issues and concerns including, but not limited to discontinuance reminders and notices for delinquent energy, security deposits, and sundry sales balances, payment arrangements, shut offs for nonpayment, responsibility for charges and explaining related company policies and BPU Tariff regulationsAssigned with the task of reconciling estimated and misread meter readings as well as creating invoices for customers utilizing SAP.Responsible for the processing, indexing, and archiving of municipal purchase orders utilizing SAP ERP.Oversaw bookkeeping operations in connection with the preparation and maintenance of customers accounting records. Duties included such work as making entries from more complex completed orders for service to customer records and prepare or generate orders incident to this operation. Conducted required bookkeeping operations to cancel or revise averaged bills, to correct meter reading errors, to change billing periods, to adjust house heating accounts, to record arbitrary allowances, to effect changes in rate, etc., and prepare records of sales adjustments and forms for corrected bills. Completed required bookkeeping operations incident to the rendering of final bills. Prepared vouchers for journal entries to transfer credits to other districts, charges from reserve for uncollectible accounts to accounts receivable, etc., and make necessary entries.Smash Burger, Clark, NJ Jun 15 Jan 16Line CookResponsibilities:Prepared and cooked food according to Smashburger prep, menu and recipe standards. Cleaned food preparation equipment and work area. Adhered to food safety and sanitation guidelines. Responded appropriately to guest concerns and communicated guest requests to management. Maintained cleanliness of kitchen.Crossmark, Various, NJ Mar 15 Jun 15In Store Demo Event Specialist (Temporary)Responsibilities:Completed in-store food/product demonstrations/events within Shoprite and Pathmark. Acquired and maintained knowledge of products represented. Demonstrated products engaged consumers and sold products in a professional manner. Maintained an overall professional appearance consistent with the requirements of the job.InSync Staffing/UPS, Parsippany, NJNov 12 Dec 13Feeder Associate (Contract/Temporary)Responsibilities:Responsible for assigning trailers to drivers and inputting information into the system, inputting timecards, checking trailer and volume forecasts.Additionally responsible for maintaining databases and producing reports for worldwide operations.Safran MorphoTrust, Elizabeth, NJMar 13 Jun 13Mobile Enrollment AgentResponsibilities:Provided superior customer service to internal and external customers.Performed basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software.Obtained successful customer fingerprint images and capture biometric information to meet or exceed program standards.Performed administrative duties such as time keeping, shift schedules, daily activity reports and card inventory.Adheres to all company and departmental employment policies regarding security and confidentiality.Inventiv Health, Somerset, NJNov 12 Dec 12Solutions Support Specialist (Temporary)Responsibilities:Made 100+ daily outbound calls to customers/ clients such as physicians, pharmacists, surgeons, health practitioners, and marketing reps utilizing a script and subsequently entering captured data into a proprietary software system.Held key responsibilities such as overcoming objections, researching required information with provided resources, providing customers with product and service information and meeting predetermined call volume quotas.Helped maintain necessary project documentation and responsible for the identifying and escalating of priority issues.Divis Laboratories USA, Florham Park, NJAug 10 Apr 11Customer Service Rep/ Administrative AssistantResponsibilities:Responsible for sales order entry and return/credit authorization of raw material purchases utilizing an SAP computer-based environment.Answered 500+ phone calls weekly and responded to customer service inquiries via email, phone or fax.Assisted in coordinating of logistics and resolved any potential or current issues regarding the sale and transfer of raw materials such as Lycopene and Beta Carotene to food and nutrition companies.Handled daily administrative tasks around the office such as the ordering of supplies, opening and closing of office, implementation and organization of inter office policies, management of office when supervisors were not available and the shipping of samples to both current and potential customersJohnson & Johnson Healthcare Systems, Piscataway, NJDec 09 Aug 10Customer Contact Associate (Contract)Responsibilities:Used SAP for the receiving and processing of 100+ weekly orders received via phone/fax/EDIs from internal and external customers.Involved in the inquiry/issue processing related to orders or service requests by responding to all queries (e.g., order status, product information, stock availability, company policies, price quotes, claims, returns authorizationProcessing and requests for documentation, etc.) from internal and external customers to achieve a close-loopresolution process for the customer.Well Quest, Newark, NJAug 08 Dec 09Club Data Support and Member Services RepresentativeResponsibilities:Initially responsible for a variety of customer service tasks such as enrolling new members into our fitness network, preparing and distributing enrollment materials, processing member applications, as well as answering membership related inquiries via phone calls or website.Held position as the head of the data support department for which I was responsible for maintaining an inventory of Tranz 330 card swipe terminals and the programming and troubleshooting Tranz 330 card swipe terminals used to capture gym members attendance. Also was accountable for all shipping, receiving, tracking and maintenance of company UPS account.Maintained database of club attendance data for the purpose of creating remittances for clubs in the Well Quest network. This also included the compiling of such data into a database using MS Office programs Excel and Access.Education:Technical Diploma in Computers Service Technology, Plaza School of Technology, Paramus, NJ, Aug, 98Graduate business Program, Community Business Academy, Rising Tide Capital, NJ, May, 11HIPAA CertifiedServSafe Certified Food Protection Manager September 2022. |
