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Click here or scroll down to respond to this candidateCandidate's Name
Mankato, MinnesotaEMAIL AVAILABLEPHONE NUMBER AVAILABLEAmbitious Information Technology and Business Administration professional with 25+ years of experience in technical services, business analysis, project management, database administration, SQL, report development, systems administration, and team management. Wide range of skills with expertise from working on a variety of roles, projects, and industries. Team player that is driven, and passionate about providing excellent service. Proven leader, that is innovative and a forward thinker. Solid interpersonal, coaching, and collaborative abilities. Work ExperienceIT ServicesThomsen LLC (Mankato, Minnesota)May 2022 - Current Services and support for small businesses and public schools. Business analysis and consulting to determine customer requirements. Computer and peripheral device setup, problem resolution, and training. Virus removal and IT security configuration.Senior Business AnalystOptum (Eden Prairie, Minnesota)February 2017 - May 2022 Technical services for project management applications. Application implementation and deployment. MySQL query creation to troubleshoot application issues and produce reports. Microsoft Project support and training. Worked directly with Development on upgrades and product improvements. Utilized Jira for defect tracking and enhancement requests. Account ManagerThriveon (New Ulm, Minnesota)December 2015 - February 2017 Managed IT services focusing on proactive analysis and problem resolution. Traveled to client sites to manage customer relationships and accounts. Work with VCIO to help customer's business grow by improving their IT systems. Customer hardware and software analysis to maintain systems and upsell services. Salesforce Administrator / SME to customers.Senior Database AdministratorChristensen Farms (Sleepy Eye, Minnesota)September 2014 - December 2015 Responsible for managing all company database servers and databases. Microsoft SQL Server database administration. Created SQL queries to develop custom reports to fulfill customer requirements. CRM application management. SSIS / SSRS development and support.Data Services ManagerFarm Intelligence (Mankato, Minnesota)March 2014 - September 2014 Built a successful team of Data Analysts. Developed processes to combine farming data, drone imagery, and weather data. Managed more than 100 AWS servers. Trained employees and customers on how to use the Farm Intelligence application. Engineering and IT Project ManagerQuad/Graphics (Waseca, Minnesota)March 2013 - March 2014 Managed Engineering and IT Technical Infrastructure projects for all company locations. Led Microsoft SQL Server database administration and upgrades. Analyzed business requirements to ensure client expectations were satisfied on projects. Led projects to collaborate IT, Engineering, end users, and vendors. Provided project justification for all Engineering / IT capital and service expenses. Director of Technical ServicesFPX (Mankato, Minnesota)March 1996 - March 2013 Managed Technical Support and Systems Administration. Managed the Minnesota State University-Mankato Internship program. Database Administration of multi-tenant hosted Salesforce CRM / CPQ applications. Configured and maintained SQL Server environments. Developed ETL processes and supported clients with their data and reports. Managed customer data for their production web sites. Collaborated with management teams to plan and manage application deployments. Deployed new server environments and maintained current environments. Salesforce.com administration and integration with CPQ sales systems. Crystal Reports development and maintenance. Manager relationship with hosting providers.Higher EducationBachelor's of Science in Computer Science and Business Administration Minnesota State University (Mankato, Minnesota)September 1998 - May 2002Professional Skills Problem Solving IT services Business Analysis Project Management Team Management Systems Administration Salesforce Tableau Database Administration SQL (Structured Query Language) Microsoft SQL Server MySQL CPQ (Configuration Price Quote) Microsoft Windows Server Microsoft SSIS Microsoft SSRS Crystal ReportsTechnical Certifications JBoss Application Server Microsoft SQL Server Tableau Data Analyst (in process)Innovations Worked with my father on two patents to improve highway technology. Co-creator of an invention on using geothermal heat storage and solar energy. Developed a new way of capturing data to evaluate temperature data. Volunteer Activities Nicollet City Council Representative (2 terms) Basketball Coach Football Coach |
