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Click here or scroll down to respond to this candidateCandidate's Name
Bellingham, MA Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEA+ certified technician.Dell certified technician DCSEExperience in configuring hardware and software.Successful track record as a network technician.Proven success in troubleshooting computer problems.Dedicated, conscientious, easily establishes customer loyalty.Work ExperienceInstall Tech/HelpdeskBoston Document SystemsOctober 2023 to PresentDrive to customer site and install copierSetup copier to connect to the networkAlso, setup to scan to email and scan to folderLoad drivers for copiers on to computers and setup to printDesktop Support EngineerIntegratedITOctober 2022 to September 2023Help setup laptops and desktops for their client Sisters OF MercySupport their network, Active Directory, and Microsoft 365 AdminTravel to different locations to solve any computer issuesSolved Computer issues remotely and at their deskTraveled to Albany NY. To replace a FirewallKept track of tickets in ConnectWise ticket programDesktop Support AnalystWatersAugust 2021 to October 2022Working with Execll as a contractor supporting users in Milford MASupport for Win7, Win10, Win11 and MacOSTroubleshoot user issues and resolved them in Service NowWorking with Active Directory resetting passwords and unlocking accountsImaging laptops with Microsoft Intune AutopilotDesk Side SupportNSCGLOBALOctober 2020 to April 2021Partnered with Atos to Support Voya users in Braintree MASupported Win7 and Win10 Dell, Lenovo, HP LaptopsTroubleshot users issues and resolved them thru Service NowKept track of inventory laptops and desktopsSupported Microsoft office 365Worked with Active Directory resetting passwords and unlocking accountsUser Support EngineerWWTSAugust 2018 to July 2020Partnered with Tech Mahindra to support Aetna users in Wellesley MASupported Win7, Win10 and Mac OS LaptopsAlso Supported Win10 Virtual MachinesTroubleshot user issues and resolved them thru Service NOWSupported Microsoft Office 365Help users with connecting to the Network and VPNTechnology Service Tech I RICOHNovember 2008 to January 2018Servicing Ricoh copiersTrained on Ricoh copiers MFP 6001, 7001, 8001, 6002, 301Travel 495 area and 128Install and configure copiers to customer's networkUpdated Firmware on copiers alsoField Service TechnicianFIRST LEVEL TECHNOLOGY (NCR)September 2004 to July 2008Trained to become Dell Certified Technician.Updated Firmware, Open Management Software and replaced system boards on Dell servers.Configured IBM computers for a Fleet Bank network.POS tier one-technician solving computer problems within retail stores and restaurants.First line maintenance on ATMs and serviced Dell laptops.Help DeskStaples (Adecco) - Framingham, MAJune 2003 to August 2003Worked with Staples employees on a project for the installation of Cisco AirNet Access Points withinthe stores.Called Store Managers to let them know about the installation of the Access Point.Troubleshot any problems the technicians had with the Access Point.Collected data in an Access Database.Second part of project worked with stores on how to use mobile printer.Troubleshot problems with the mobile printersInstallation EngineerAmgen (Computer Merchant) - West Greenwich,RIApril 2003 to May 2003Worked with Unisys on this project.Upgraded computers with Microsoft Internet version 6.Swapped out old Dell computers with new Compaq computers that had Windows 2000 on them.Installed applications and troubleshot any problems that the end-users had.Network Services SupportMount Ida College (Manpower) - Newton, MAAugust 2002 to September 2002Setup systems for staff and faculty, imaging dell computers with images of win98 and office2000.Supported students with their problems getting online and phone problems.User Services SpecialistCXO Media, Inc - Framingham, MAJanuary 2000 to July 2002Supported remote locations over the phone with network, software, and hardware problems.Resolved issues by using PCAnywhere software to connect to computers via network ip numbers.Supported end-users over the phone 40% of the time and at their desk 60%.Set up remote network with laptops, network hubs, network cables, printers, and a server to allow usersto be productive from remote location.Performed troubleshooting and resolved software and hardware related problems to ensureproductivity.Software included Windows 2000, 98, 95, Lotus Notes 4.6, MS Office, Citrix and Mac OS 9.Maintained and updated database for inventory control of company hardware to provide accurate andcurrent information.Led a project to configure software to audit hardware and software within company.Technical Support ConsultantNational Grid (Softworld, Inc.) - Waltham,MA January 1999 to December 2000Setup and configured computers for their network. Used Lotus Cc mail, MS Office97, NovellNetware 5, Exchange and Norton Ghost.Troubleshot hardware and software problems at end-users desk.User Services Support TechnicianPearson Education - Peabody, MAJanuary 1996 to December 1999Arranged systems to meet the operating needs of individuals and corporate clientele.Set up workstations on Novell 5.0 utilizing Client 32, Microsoft Office, Lotus Notes, and WindowsNT and supported Apple computers with Mac OS 8.5.Migrated users e-mail from Novell group wise to Outlook Express.Downloaded software from disks, CD-ROMs, networks, and on-line sources.Troubleshot network printers and individual workstations, repairing hardware and software problems.EducationWentworth Technical School - Lexington, MACertifications andLicensesCompTIA A+ |
