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Title Director of Operations, HR, Accounting
Target Location US-MO-Kansas City
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedIn: LINKEDIN LINK AVAILABLESKILLS:HR  Hiring/Managing/Offboarding, Payroll, Benefits, 401K, Scheduling, Employee Scheduling & PrioritizationCustomer Service- Relations, Billing, A/R, CollectionsVendors - Relations, Purchasing, A/P, ReconciliationsMed Legal/Credentialing/Regulation - Workers Compensation, Personal Injury, Provider Credentialing & Privileges, and Study ManagementSOFTWARE:QuickBooks, Canvas, Adobe, Quicken, DocuSign, AvigilonPayroll: Paycor, PeopleSoft, Workday, PaylocityMicrosoft 365: Word, Excel, Publisher, PowerPoint, Outlook, Chrome, Windows 10, Teams, Azure CloudEMR/Medical: Centricity, AdvantX, EMA, Phreesia, RxVantage, Velos/CRIS, WIRB, Complion, SABA/CITI trainingEDUCATION & LICENSING:CALVARY UNIVERSITY 5/2020Bachelor of Science in Business Administration and Organizational LeadershipNotary in Kansas & MissouriLife and Health Insurance License in Kansas & MissouriEXPERIENCE:EXTREME COATING SOLUTIONS, LLC & DYNA-TEK, LLC 07/2023  05/2024Director of Operations for 2 CompaniesDaily operational functions, principles, finance, performance reports, customer service, and production for both companies.HR responsibilities, payroll, benefits, retirement plans, PTO, and vacation time, and managing employee reviews.A/P from budgeting, purchasing, receiving, payments and timely bill resolution maintaining positive vendor relations.A/R and customer service relations from quotes and purchase orders, continuing through sales creating work orders, production and create packing slips and schedule shipping, invoice customers. Demonstrate strong customer relations daily through excellent service, communication, and satisfaction.Maintenance of records for financial transactions, receiving payments, posting transactions, reconciling customer accounts, working with customers on past due accounts and through collections when needed. making bank deposits.Building maintenance scheduling, maintaining stock of supplies for business and employee needs.Organize, communicate and show leadership skills with customers, vendors, employees, management, and C-Suite executives ensuring a smooth workflow process daily through collaboration to develop performance goals and long-term operation plans.UNIVERSITY OF KANSAS CANCER RESEARCH CENTER 11/2021  06/2023Regulatory Coordinator  Contract PositionMonitor and maintain the regulatory requirements for cancer research studies.Study team management in person/remote training, credentials, approval by our local IRB and subsites for modifications, clarifications, approvals and requirements granting study access. Working with principal investigators (PI), program directors, project managers, clinical research coordinators and clinical operations managers. to ensure studies are within guidelines.Appropriately processing SAE/AEs and deviations with the study team, PI and our local IRB.Writing and processing informed consent forms (ICF). Processing investigator brochures (IB) updates and changes. Study continuing reviews (CRs), FDA requirement forms, filing in our electronic binder systems and the systems for our primary sites.Maintain trial master file regulatory binders. Update protocol and study information in Velos/CRIS to ensure current study status.QA auditor & monitor visits: scheduling, pre-visit requirements, providing access to study binders, assisting throughout the visit both in person and remotely, addressing any requirements given in the monitors letter and processes.MIDWEST MEDICAL SPECIALISTS OF KANSAS CITY, PA 11/2020  10/2021Front Office ManagerManage the front office/reception staff, schedulers & surgery schedulers for 4 offices across the KC Metropolitan Area, interviewing, hiring, scheduling and counseling employees.Credentialing, privileges, Board Certification and compliance for 12 providers in 2 states.Document design, created department training manuals, coordinate office protocol with the management teamPayroll for 38 employees and employee scheduling.Patient navigation, manage pharmaceutical representatives, manage the providers schedules, and deescalate issues.Coordinate with the bank on software and deposits.UNITED SURGICAL PARTNERS INTERNATIONAL 7/2018  11/2020Medical Staff Office Director for 5 Kansas City Metropolitan ASCsCredentialing monitoring, privileges, & compliance for 350+ providers with state, Board and Joint Commission, AA guidelines.Document design  applications, packets, comprehensive competency training and testingPatient Coordination & IntakeInsurance verification and preauthorization, patient (EOB) explanation of benefits and insurances.Patient documentation management, created charts, surgery check-in and expected payment collectionCentral business officePatient phone calls, collection phone calls, billing & explaining insurance and EOBs.KANSAS CITY BONE & JOINT CLINIC 10/2013  7/2018Med Legal/Credentialing Coordinator (7/14- 7/18)Credentialing & privileges for 26 providers in 3 offices, created and maintained CVsDocument design  marketing materials, office brochure, managing and coordinating printing and outside vendors, narrative reports, templates, office documents, provider reports.Managing & coordinating providers legal calendars, communication & management of legal documents and for workers compensation, personal injury, motor vehicle accident with case workers/managers, attorneys and employers claimants/patientsInsurance precertification & specialty pharmacy coordinator (10/2013  7/2014)Managed insurance precertification for patients for DME, office visits, and proceduresCommunicated, documented and logged patient copays, coinsurance, deductibles, out of pocket costs and patient responsibilityRedesigned and streamlined the specialty pharmacy procedures and processes developing a system of checks and balances for preauthorization and predeterminations procedures and drugs for patientsTRI-CITY CHRISTIAN SCHOOL 8/2002 - 6/2013Teacher, Director, Class Sponsor and Varsity CoachTaught music, voice, piano, physical education and PreK4,Created, directed and conducted music programs for the preschool, kindergarten, & elementaryProctored college courses, Senior class sponsor - directed fundraising, field trips, trip coordinator of Senior class tripHead coach Varsity girls volleyball, Varsity cheerleading and assistant coach Varsity girls soccerProfessional Development:Volunteer: Susan Komen Foundation, American Cancer Society, & The Arthritis FoundationGCP, RCR, Biomedical Research, CITI Trainings Certifications

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