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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLECAREER OBJECTIVEResponsible and detail-oriented individual searching for a customer service/sales position with growth potential, where my skills may be fully utilized and further developed.SKILLS AND QUALIFICATIONSStrong organizational and time management skills.Excellent interpersonal skills enabling me to work well independently or as part of a team.Strong background in customer service and sales support.Ability to work in a fast-paced environment and multitask without sacrificing attention to detail.Self-motivated and eager to learn, willing to take on additional tasks as needed to support thecompanys business needs.Dependable and flexible employee with an exceptional attendance record.Advanced computer and typing skills.Proficient in Microsoft Word, Excel, and PowerPoint, and the ability to learn proprietary software with ease.EMPLOYMENT HISTORYWilliams-Sonoma, Inc.2020-2023Remote Email Response Team Customer Service RepresentativeRespond to emails while addressing customer questions and concerns regarding product and delivery information.Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.Reviewing customer history during each interaction for full scope of the issueIssuing credits as well as taking payments when necessaryFollow up with customers regarding interactions when necessaryworking on Teams application to interact with team mates and supervisorsJackson Hewitt2019Remote Customer Service & Sales RepresentativeCustomer service support via telephone and online chats.Promotion and sales of American Express branded Jackson Hewitt credit products.Serve as liaison between clients and their local Jackson Hewitt branch.Resolve billing issues and disputes.Walk clients through the tax refund process.Promotion of Tax Refund Anticipation Loan products.State Farm2012-2018Customer Service & Sales Support RepresentativePromotion and sales of State Farm insurance, credit, and banking products.Review and disseminate records to obtain information necessary to respond to inquiries from clients as well as upper management.Customary administrative duties including attending telephones, word processing, receiving and directing visitors, and printing and faxing reports and other documents, as requested.File management including document scanning, archival, and retrieval, and maintaining and updating filing systems as well as insurance verification (both physical and electronic).Sort and distribute incoming mail and monitor outgoing mail to ensure compliance with rules and regulations governing insurance industry communications with the public.Process time-sensitive requests for changes to existing policies, including Death Claims, Change of Beneficiaries, and Full Policy Surrenders and Withdrawals.Review incoming applications to ensure they are properly filled-out and conform to internal protocols before routing to agents for processing.Review policies, once issued, to ensure accuracy and consistency with original requests and obtain necessary approvals and signatures prior to forwarding to clients.Manage conference room schedules and coordinate logistics of planned meetings and events.Clerical assistance include filing, sorting and distributing mail, and copying and faxing documents, answer and screen telephone calls, take messages, as well as greet and assist business associates, visitors, and staff.University of Miami2011-2012Patient Access RepresentativeRouting and receiving patient calls.Scheduling, confirming, and canceling appointments.Insurance verification.Registering patients.Patient administrative support servicesFarma International2010-2011Sales and Client Service RepresentativeSales of pharmaceutical products.Manage relations with third-party suppliers and buyers.Ensure buying, selling, billing, and shipping of material occurred in a timely manner and according to specifications.Meet quality control protocols while making sure all orders are followed up on and distributed in a very detailed manner within a fast-paced environment.The Capital Grille2005-2009Lead HostessResponsible for scheduling, training, and management of 8+ host staff.Overseeing guest relations and scheduling management of 500+ guests per night.Worked in a team environment providing immaculate hospitality service and guest experience.Responsible for scheduling, training, and management of 8+ host staff.Overseeing guest relations and scheduling management of 500+ guests per night.Worked in a team environment providing immaculate hospitality service and guest experience.The Collection1999-2004Executive AssistantManaged inventory of over 500 luxury vehicles.Created and maintained a custom inventory database and generated reports for weekly manager meetings.Provided administrative support services to accounts payable, accounts receivable, and human resources.Served as a liaison with tag agencies for tag issuance and distribution.Performed administrative tasks such as word processing, preparing presentations, handling inquiries, and coordinating meeting and travel schedulesEDUCATIONAssociate in Arts - Miami Dade College |
