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Title United States Customer Service
Target Location US-MD-Baltimore
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Radecke Ave. Apt. F Baltimore, Md PHONE NUMBER AVAILABLE EMAIL AVAILABLEWORK EXPERIENCEUnited States Postal Service  CCAJohns Hopkins Hospital  Environmental care associate RGIS  Involuntary SpecialistJohns Hopkins Hospital  administrative coordinator Nov 2021 to Present, Baltimore, MdReceives, sorts, delivers, picks up and processes courier items, intero ce mail, magazines and all classes of United States Postal Services (USPS) mailTracks courier and accountable items (FedEx, UPS, Certi ed Mail, etc.) Researches and routes unidenti ed and generic mail Coordinates, stages, and transports bulk mail items. Receives, logs, delivers and tracks messenger items. Coordinates and processes customized packaging and other customer special requests. Follows all processes established in the client standard operating procedures . Monitors packages for hazardous and suspicious materials. Follows established customer inquiry processes and responds to customer needs and requests. Promptly informs supervisor of potential problems or customer concerns. Maintains accurate records of customer inquiries and ful lment of requests. Maintains delivery lists and mail cart folders with updated names and locations. Performs other duties as assigned.May 2020 to Nov 2021, Baltimore, Mdhelps to ensure patient safety and customer satisfaction by providing timely and thorough cleaning services to keep Hospital in orderly, sanitary and attractive condition. Provides thorough and e cient cleaning services to a wide variety of areas including but not limited to: inpatient areas, clinical exam rooms, operating rooms, pharmacies, MRI rooms, o ces, conference rooms, restrooms, utility rooms, and corridors. Keeps equipment and supplies in a safe and clean condition. Cleans assigned areas using speci ed products while following established procedures. Uses interpersonal skills effectively to communicate to customers, co-workers and supervisors, as appropriate. Maintains professional conduct at all times. Channels customer complaints to others, as appropriate. Provides outstanding customer service while interacting with patients and visitors, at all times. May 2019 to May 2020, Baltimore, Md7 months experience developing, customer service skills, and counting retail stores involuntary. Ive made many accomplishments at this job in a matter of months that Ive been employed with this company, Ive accomplished a promotion for specialist position and in the process of receiving my 2nd promotion for supervisor of pharmacy. Ive gained integrity, intelligence, respect, teamwork and innovation compliments from other employees. Mar 2019 to May 2020, Baltimore, MdProvides administrative support to ensure e cient operation of o ce. Answers phone calls, schedules meetings and supports visitors. Carries out administrative duties such as ling, typing, copying, binding, scanning etc. Amazon ful llment center  Sortation AssociateWendys Restaurant  Crew MemberYouth Works (Rita Church Community Center)  Teacher Assistant Youth Works (winter program)  AssociateYouth Works  associateYouth Works (The Webb Inc.)  Teacher AideEDUCATIONMergenthaler vocational technical high  High School diploma June 2018 to Feb 2019, Baltimore, MdExperienced with general labor dealing with scanning packages, building pallets to be prepared for shipment. Aug 2017 to April 2018, Baltimore, MdExperience with fast pace of service, especially in rush times. Cleaning station throughly before, during and after each shift. Following all restaurants safety and security procedures. Count down my register at end of each shift and depositing money in safe. Assemble orders on trays or in bags depending on type of order. July 2016 to Aug 2016, Baltimore, MdAssist students with instruction. Responsible for the safety and active supervision of students at all times and for assisting with classroom management using PBIS (positive behavior intervention and support) protocols. Escort students to classes, lunchroom, etc. Prepare teaching materials and supplies as directed by teacher. Dec 2015 to Jan 2016, Baltimore, MdShovel snow for elderlyShoveling snow around my communityJuly 2015 to August 2015, Baltimore, MdPreparing for Job orientation, Preparing me for the work environment Jun 2014 to Aug 2014, Baltimore, MdThis will allow you to integrate into the family environment and help the child develop the skills necessary to improve a variety of skillsThese skills include, toileting, feeding, behavior management, compliance, and many other developmental and educational tasksCollect and record data based on observable client behaviorWrite progress notes, maintain program booksActively participate in the implementation of treatment and parent trainingUtilize safe and appropriate handling, management and guidance procedures when working with clientsProvide direct client care following the prescribed behavioral protocols/programs 08/2015 to 06/2019

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