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Street Address PHONE NUMBER AVAILABLEProfessional ProfileHigh-End Retail Sales Leadership / Premiere Clientele ExpertiseEXPERIENCETUMI INC Store Manager/Trainer2010-Present Training Store Manager for all new Store Managers hired into TUMIResponsible for the proper on boarding of new SMs and setting them up for successSuccessfully recruited, trained and retained all team members for the new Oakbrook Store Opening in December of 2010.Responsible for the store set up and opening as well as played an intricate role in ensuring the stores assortmentOakbrook Opening exceeded the companys expectations by 20% and for 2010 and 2011, was the 3rd largest volume store in Chicago landSuccessfully plan and execute monthly client eventsDemonstrate entrepreneurship in continuing to build the Oakbrook TUMI corporate gift business each yearExcel in building and motivating management and hourly teams. Developed many entry-level associates to leadership positions and have quickly become one of the primary trainers of new store managers across the district.Exude leadership in every setting by coaching team members on useful sales techniquesResponsible for conversion and have been successful in exceeding company goals each yearEnforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.BCBG MAXAZRIA Store Manager2007-2009Analyzed daily, weekly and monthly sales figures and forecasted future sales volumes to maximize profitsAnalyzed and interpreted trends to facilitate planning in schedules, merchandising needs and zoning of storePromoted, trained and enforced The Red Carpet Guest Service programMaintained awareness of market trends in the retail industry, understanding forth coming customer initiativesMentoring what the competitors are doing, Mayor of the Mall to get a great report with all management Responsible for all hiring, recruiting and training of all associates from managers to stock associates.Store Trainer for DistrictOrgins/Estee Lauder Group Store Manager2003-2007Ann Taylor Store Manager1993-2003Perfumania Store Manager1994-1999Sears, Roebuck & Company Customer Service/Sales Manager1973-1989 |