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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY:Proactive, versatile, resultant & client driven professional with hands on experience in Customer Relationship Management.Responsible for on-site and remote technical support, including troubleshooting hardware, software, mobile devices, re-imaging devices, printer set up and troubleshooting, and deployment.Utilizes Active Directory for password reset along with user group creation and deletion.Comfortable with Salesforce ticketing system to address tickets from thousands of end users.EXPERIENCE:February 2024-Present52nd District Court Division 3 Rochester Hills, MIIT User Support Specialist / Identity and Access ManagementOnsite and remote support for the Court staff including Judges & Magistrates.Assist the public users with Mi-File court case initiation & troubleshooting.Creating new Officer & staff profilesCourtroom audio/video management using Justice Audio Video SystemsSupported MS Teams & Zoom meeting platforms.Updated Oakland County website as needed.July 2018 February 2024Kelly Services (via Tata Consulting), Troy, MIIT Executive Support/Deployment AnalystOnsite and remote support for the executive staff including managers and C-level executives.Receive high priority tickets for C-level executives to ensure extreme urgency.Troubleshoot hardware and software issues in Windows 7 and Windows 10 environment.Troubleshoot mobile devices including iOS and Android.Troubleshoot Microsoft Office on a daily basis including Word, Excel, and PowerPoint.Utilize Active Directory to reset passwords, add users to groups, and remove users from groups.Audio visual set up for any local or global executive meetings including Skype/MS Teams meetings.Assist all company partners & guests with building technology for Corporate Campus.Responsible for Global PC Refresh global recycling program, PC disposal, and tracking inventory using Excel to enter PCs, desktops, laptops.Win7 to Win10 migration, reimaging PCs & new hardware deployment/redeploymentUtilize Salesforce & ServiceNow ticketing systems to receive incoming technical issues from thousands of end usersResponsible for laptop/desktop reimaging, file and data transfer, as well as software and hardware installation.Led onboarding training for new analysts to help close learning gaps quickly.Provide the utmost customer service to end users including executives, receiving 4.8 out of 5 ratings in customer service surveys.Provide VMware support adding users to GroupFlow, assigning/resetting VDIs.Candidate's Name
18001 Cedarlawn Drive, Clinton Twp., Michigan 48035 PHONE NUMBER AVAILABLE EMAIL AVAILABLEJanuary 2017 July 2018Corporate Dining Concepts (via Kelly Services), Troy, MIChef/CatererAdminister all Catering Needs for Kelly Services with more than 1,200 employees within 3 sites.Monitor & Execute Daily Caf Food Preparation for Two Meal Services.January 2014 December 2016IBUR Biosystems, Troy, MIDental TechnicianClient Services, Stone Model Tech, Daily Case Check-In and Invoicing, Shipping and Receiving, Manufacture and Adjust Surgical Guides on Dental Implants for Oral Surgeons.EDUCATION:Culinary Arts Certification, Monroe Community College, Monroe, MISKILLS:Active Directory, Salesforce & ServiceNow Systems, Windows 7, Windows 10, iOS, Android, Hardware and Software Installation and Troubleshooting, Reimaging, Deployment, Asset Management, VMWare, VDI, Microsoft Office (Word, Excel, PowerPoint), PC Networking, Dell Tech Direct Certification 2019, Skype, MS Teams, OneDrive, OneNote, Outlook,PROFESSIONAL REFERENCESNicole Betzler Director of Corporate Support/IT - RevinateEMAIL AVAILABLEBrett Hill Change & Release Kelly Services RetiredEMAIL AVAILABLEMicaela Vasquez Executive Assistant Huron-Clinton MetroparksPHONE NUMBER AVAILABLEEMAIL AVAILABLE |
