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Title Customer Service Shift Lead
Target Location US-OH-North Canton
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEStreet Address  EducationBachelor of Arts in Geology: Environmental Studies Program, December 2018 University of Akron: Akron, OhioIntroduction to ArcGIS and LIS  Surveyingand MappingIntroduction to ArcGIS  Geology BasedGeochemistryPrincipals of Biology I & IIPrincipals of Chemistry IPhysical GeologyStructural GeologyGeomorphologyPetroleum GeologyPhysics for Life SciencesMineralogySilicate Mineralogy & PetrologyProfessional ExperienceStarbucks Coffee January 2015  PresentBarista/ Shift Lead (AST) - Part time, 30 hours/week 170 East Exchange Street Akron, OH 44304 - 2015 - 2018 Supervisor: Jackie Poncar Phone: (330) 400-9367 Reference: Yes Barista  Part time, 15-20 hours/week6748 Strip Ave NW, North Canton, OH 44720Supervisor: Eric Edwards Phone: (330) 494-0454 Reference: Yes.Dictate barista positions, Run the floor, prepare and serve drinks in accordance with Starbucks standards, performed manager duties when closing, handled and counted money, actively being trained in manager duties.Assigned Barista positions for the day and ensure the floor is operating smoothly.Trained new employees on customer service, Starbucks Standards, Starbucks Customer Experience, Health and Safety rules, opening and closing tasks, and deep cleaning techniques.Received training in manager duties including counting register drawers and safes, and maintaining and recording daily cleanliness forms.Mediated difficult situations with customers and employees to maintain a friendly work environment.Followed health and safety regulations.Kept the floor stocked up to date with the current promotional season.Balanced my schedule between the four different Starbucks locations on the University of Akron campus. Ohio Environmental Protection Agency  Northeast District Office May 2017  September 2017 Harmful Algal Bloom Intern  full time - 40 hours/week 2110 East Aurora Road Twinsburg, OH 44087Supervisor: Stivo Difranco Phone: (330) 963-1280 Reference: Yes Conduct sampling at water treatment plants when toxin levels exceed thresholds, Analyze qPCR screening results, analyze ELISA results, Coordinate with Public Water Systems and preform sampling, Properly using water sampling devices including: Vondorn, Secchi Disks, Data Sonde, and an integrated water column sampler. Certified by BoatUS in Boating Safety.Conducted water sampling at water treatment plants in Northeastern Ohio when the HAB toxin thresholds have been exceeded.Analyzed qualitative Polymerase Chain Reaction (qPCR) screening results, analyze Enzyme-Linked Immunosorbent Assay (ELISA) results.Communicated with Public Water Systems to coordinate sampling dates and times.Worked with other departments to assist in field work, including sanitary surveys, air quality sampling and surface water chemistry analysis.Recorded and mapped houses and pipelines containing lead and copper, and created an Excel spreadsheet based on this data.Enhanced writing abilities and professional verbal communication.Properly used water sampling devices including: Vandorn, Secchi Discs, data sonde and integrated water column sampler.Accurately recorded and organized field samples collected with corresponding Chain of Custody papers and sent these to the laboratory for evaluation.SkillsOperating ArcGIS SoftwareInterpreting and communicating scientific studies to the general publicUsing geological classification key, includingrocks and minerals from around the worldExcellent communication skillsNavigating using a map and compassNavigating using a GPS unitInterpreting satellite imagery and maps to haveaccurate expectations of site/locationCertifications /LicensesBoat US Boating Safety Training  June 2017CPR/AED/First Aid certification  May 2013

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