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Click here or scroll down to respond to this candidateTONYANICHOLSEMAIL AVAILABLEPHONE NUMBER AVAILABLEAnderson, SC Street Address
Bold ProfileProven Office Administrator with a track record of enhancing patient satisfaction and streamlining operations at Advanced Prosthetics And Orthotics. Skilled in EMR systems like Epic and adept at time management, I significantly improved team collaboration and efficiency. Expert in HIPAA compliance and medical billing, I possess a unique blend of technical and interpersonal skills. PROFESSIONAL SUMMARYAdvanced Prosthetics And Orthotics - Office Administrator/Certified Mastectomy FitterSeneca, SC 08/2022 - 02/2024Responsibilities.*Maintained patient appointment scheduling formultiple offices.* Managed high volume of calls for different offices.*Created new patient charts and maintenance of patient records*Scanned and filed patient documents and ensuring complete and accurate information.* Obtained patients medical recorded from referring offices prior to patients appointment. Ensuring medical records were accurate and diagnosis/ ICD Coded was billable.*Verification that patients had proper insurance coverage prior to any procedure.*Provided financial counseling for patients and posted over the (OTC) payments through Waystar.*Maintained Daily documentation in patients chart on an electronic health/medical record system/(EMR) such as Opie and Epic.*Enhanced team collaboration to establish clear communication through Microsoft Teams Meetings, Email, Face to Face and Cross Training in multiple offices.*Increased patient satisfaction through professional handling of inquiries and prompt resolution of issues.SKILLS WORK HISTORY Time Management Office Administration Administrative Support Database entry Billing and CodingMedical Billing Software such asWaystar, AdvancedMD andCureMD Insurance AuthorizationEMR Systems, Epic, Opie,Eaglesoft, Dentrix and EasyDentalMicrosoft Word, Excel andPowerPoint Medical Terminology Management Skills Quick Books HIPAA DocumentationForest Junior CollegeAnderson, SC 05/2008Bachelor Of Management AndOrganizational Studies: ManageEconomic And CommunicationEDUCATIONCERTIFICATIONS Certified Mastectomy Fitter*Created documents on Microsoft Word, Excel and PowerPoint.*Maintained current HIPPA laws and regulations.*Obtained (CMF) Certified Mastectomy Fitting Certification.*Obtained and examined Breast Cancer Patients.*Maintained multitasking in all areas of the office. Family Dental Clinic - Office ManagerAugusta, GA 04/2014 - 09/2021* Supervised the duties and responsibilities of all other staff members in the office.*Analyzing the need for more resources and using the available resources to the fullest.* Maintained purchasing and inventory and keep record of purchased office supplies including surgical and medicated* Hiring required professionals, such as part-time, full-time or contract basis professionals, ect. for different job openings in the office.* Obtained and maintained credentials for all employees.* Managing expenses of the office and maintaining budget.**Managed the latest laws and regulations regarding the dental office as well as educated my staff on laws and regulations.* Maintained weekly meetings with team as a open discussion to enhance communication throughout the office.* Implemented team incentive rewards and activities to enhance a better work atmosphere.* Prepared and submitted data and medical claims to insurance companies..* Prepared and submitted data, invoiced and documented medical procedure and service. Coding to ensure claim was paid with no delay* Assisted front office staff and doctor as needed.* Worked with electronic medical software such as Easy Dental, Dentrix an Eaglesoft.H&r Block - Tax Preparer SeasonalEasley, SC 12/2011 - 05/2016Computed taxes owed or overpaid, using adding machines or personal computers, and completed entries on forms, following tax form instructions and tax tables.Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses.Use all appropriate adjustments, deductions, and credits to keep client's taxes to a minimum. Interviewed clients to obtain additional information on taxable North Georgia Surgical Center - Medical AssistantAugusta, GA 06/2004 - 05/2016Superior Dog Boarding - Operations ManagerCarnesville, GA 06/1998 - 01/2004income and deductible expenses and allowances.Reviewed financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns..*Furnished taxpayers with sufficient information and advice in order to ensure correct tax form completion.Consulted tax law handbooks and bulletins in order to determine procedures for preparation of returns. *Calculated form preparation fees according to return complexity and processing time requiredSanitized, restocked, and organized exam rooms and medical equipment.Obtained client medical history, medication information, symptoms, and allergies.Directed patients to exam rooms, fielded questions, and prepared for physician examinations.Performed medical records management, including filing, organizing, scanning documents and chart documentation.Operated x ray machine and other equipment to take routine diagnostic test Gave injections and preformed routine laboratory test. Assisted Front and back office staff as well as the doctor* Managed all day-to-day activities including, but not limited to, the front office, kennel and customer relation*Responsible for increasing company performance and achieving operational excellence.* Organized activities for dogs, ensure pet safety is our highest priority and make sure our customers are happy.* Identified inconsistencies in quality and experience, creating corrective and preventive action plansManaged employee scheduling, payroll, career advancement, hiring and all other employee-related activities.-Facilitated and lead high quality ongoing communication with dog parents, team members and ownersEnsured team, customers and pets consistently adhere to kennel policies and proceduresManaged and grow DDR's online presence and be responsible for quality and consistent social media activitiesOverseen pet software platform and ensuring accurate data, reporting and performancePerformed other activities and responsibilities in-line with the manager role and function |
