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Title Customer Service Program Coordinator
Target Location US-MD-Waldorf
Phone Available with paid plan
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Candidate's Name
Street Address  Boarman Ct.Waldorf, MD Street Address
PHONE NUMBER AVAILABLE CellObjective: To work in an administrative capacity as an intricate part of the staff, to obtain achallenging position where I can utilize my skills which will enable me to successfully obtain thegoals of the organization.WORK EXPERIENCE:University of Maryland, CRMC, La Plata, MDReceptionist Clerk/GreeterMay 22, 2023  PresentResponsible for welcoming and greeting patients and visitors to the Emergency DepartmentProvide customer service and guidanceMaking sure all visitors and patients feel comfortable upon entering the department and assist with any information and/or service I can provide.Contact Triage and Resource nurses for assistant with patients when requiredDirect all patients and visitors to Registration.Recovery Centers of America, Waldorf, MDPatient Engagement Specialist(April 2022 - September 2022)Duties: Responsible for working with and coordinating various facility teams to ensure anappropriate length of stay for each patient Educate all new patients on the benefits and expectations of treatment Provide liaison services between patients and staff when needed Worked as receptionist when required Facilitate meetings Provide support for all patients. Connecting them with their Therapist and CaseManager when neededAmerican Society of Clinical Oncology (ASCO), Alexandria, VASenior Program Coordinator, International Affairs Department(June 2007-July 2021)Duties: Worked as a Senior Program Coordinator with the Director of Education within theInternational Affairs Department at ASCO. Responsible for coordinating and organizing all International Advanced Cancer courses,which range from Multidisciplinary Cancer Management, Palliative Care, InternationalClinical Trials, and Joint Symposiums. Arranged and coordinated a magnitude of international conference calls all over theglobe. Prepared all documents associated with the course and also worked with thelocal organizer providing travel and hotel accommodations, preparing timelines, travelitinerary spreadsheets, COI management, converting pp slide presentations. Also worked with Finance to prepare all speaker honorarium and processed allexpenses. Coordinated and organized our yearly International Affairs Committee meeting. Workingwith our Meetings Departments and the Vice President of the Division, assisted withtravel and hotel arrangements, catering and dinner arrangements and solely prepared alldocuments for the meetings. Arranged, coordinated and ran all Web Ex conference calls prior and during themeetings to ensure efficiency and successful completion. Also responsible for the coordination of our International Development Education award(IDEA). Worked with the Associate Director, Meetings Department, Conquer CancerFoundation and award recipients. Organized travel and hotel accommodations forattendance at ASCO's annual meeting. Worked closely with the award receipt toensure a successful transition.American Association of University Professors, Washington, DCAdministrative Assistant (February 2003 to May 2007)Duties: Provided administrative support to the Director and four field representatives. Was thenational liaison to chapters and state conferences. Responsible for maintaining accurate departmental directories of committees andaffiliates. Maintained an up-to-date contract file for collective bargaining chapters andalso maintained and developed various institutional files for the department. Providedarbitrator information request. Assisted with the logistics of various meetings, such as coordinating and assemblingdocuments, arrange site selection, meals and lodging. Responsible for travelarrangements, conference calls, general word processing, copying and faxing. Ensuredthat all correspondence was mailed appropriately.Served 13 years Federal employment within USDA and DOE. 1978-1991American Pharmacist AssociationAdministrative Coordinator, Washington, DC(February 1998 to January 2003)Duties: Assisted the Vice President of the division with administrative activities and providedsupport for the development and delivery of the department's educational programs andclient service activities. Maintained and developed department accounting files, tracked all expense and revenuewithin the division. Managed client invoicing; processed payment to vendors; preparedcheck requests. Prepared and revised division's grant support table. Coordinated mail list procurementwith membership department, vendors and mail houses. Coordinated productionprocess for educational programs (printer, postage, marketing programs and CEcoordination) Assisted project manager on the development and design of APhAs Access programmaterials. Maintained and managed calendar for Vice President, scheduledappointments and coordinated meetings. Responsible for travel arrangements, hotelaccommodations, prepared itineraries. Assisted in the development of prospect letters,obtaining contact names and shipping of materials. Assisted in the generation andrevision of educational grant requests and budget reconciliation.American Association of University Professors, Washington DCEDUCATION:Ballou Senior High GraduateUS Department of Agriculture Graduate SchoolPrince George's Community CollegeStrayer Business CollegeFormer IAAP member at largeFormer member of Toast Masters of AlexandriaSPECIAL SKILLSMicrosoft Office Suite; Power Point; Outlook: Excel; SharepointWebEx Conference CenterZoom Conference CenterDetermine Contract databasePN3 Financial databaseData EntryReceptionist/SwitchboardReferences Available Upon Request

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