Candidate Information Title Customer Service Outside Sales Target Location US-AL-Birmingham Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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05/2019Diploma:Lee High SchoolStreet Address  Ann StEMAIL AVAILABLEPHONE NUMBER AVAILABLEMontgomery, AL 36117Skills Marketing Strategies Outside Sales Client Generation Inbound Calls Reading Comprehension Active Listening Account Management Document Organization Data Modeling Process Research Microsoft Dynamics Microsoft Tools Critical Thinking Data Integrity Technical Management Financial Database Analysis Social Perceptiveness Computer Software Microsoft Access Store DisplaysEducation And TrainingDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Edfinancial Services - Customer Service Representative Montgomery, AL01/2021 - CurrentTRC Staing - Duke Energy03/2019 - 04/2021Love RobinsonSummaryExperience Eective Communication Skills. ... Knowledge Retention and Recall. ... Ability to Handle Pressure. ... Speed and Eiciency. ... Creative Problem Solving. ... Emotional Stability. ... Empathy. ... Organizational Ability. Take payments Set up repayments options Submit forms Adv bwrs of important informationGathered customer feedback through surveys and used the data to improve customer service.Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.Maintained detailed records of customer interactions, transactions and comments for future reference.Performed administrative tasks such as filing paperwork, updating databases and generating reports.Resolved complex problems by working with other departments to provide solutions that meet customer needs.Identified areas of improvement in customer service processes and suggested changes accordingly.Developed strong relationships with customers by providing personalized assistance and support.Tracked orders from start to finish to ensure timely delivery of goods or services.Worked with individuals to help understand and overcome personal, social or behavioral problems aecting educational or vocational situations. Helped students develop organizational, time management and study skills. Delivered supportive and knowledgeable counseling to students with academic or personal concerns. Empowered students through counseling and skill-building exercises. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Responded to customer requests for products, services and company information.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling Take payments