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PHONE NUMBER AVAILABLE EMAIL AVAILABLE / EMAIL AVAILABLETop Secret, SCI ClearanceDate available to begin work: ImmediatelySUMMARY STATEMENT24+ years of experience and knowledge in Cyber Network Operations, including maintaining the VMware vSphere/ESXi environment along with multiple Servers in a Data Center environment.PROFESSIONAL SKILLS SolarWinds NetApp VMware vSphere/ESXi CommVault Multitasking, Oral, Written Communication Risk Assessment / Mitigation Microsoft Certified Technology Specialist DISA STIG Compliance, Security Solutions Project Management, AF Procedures PKI CaC Pin Reset Trusted Agent Security Manager IAO, Remedy, SDCC Manual and Automated Patching/Updating Electronic Systems Security enforcement PowerShell Scripting DNA Fusion 8570, 8140 Qualified, Technical Research LAN, IT System AdministrationPROFESSIONAL WORK EXPERIENCESApril 2021 Present, GS 11 Cyber Network Operations IT Specialist, Server System and Database Administrator502 CS/SCOO, San Antonio, TXSalary: $74,662 per yearJob Type: 40 hours per week, Full-TimeSupervisor: Keith Epson, Office (210) 925-5952, Cell (757) 303-4917Provide organization and direction of work center activities of all personnel assigned to Cyber Network Operations, ensuring compliance with legal and regulatory requirements specified by DISA, Department of Defense, and USAF to meet customer requests.Manage and support over 200 JBSA Mission Partners Data for example 37TRW, 37TRG, 690th Wing, 16th AF, 19th AF, 90 COS, AFCEC, AF Basic Training, AF Security Forces Center, AFLCMC, BATG, DLI-ELC, ESX Agents, JIOWC, JPPSO, and more, physical and virtual servers as part of Cyber Network Operations.VMware engineer; leverages existing 6.5 and 7.0 environment to virtualize resources and begin implementation of GovCloud solutions.Manage 502 CS/SCOO physical and virtual servers as part of Cyber Network Operations. Transitioned over 1.38 million Dollars in ITEC assets to my account personally inventoried all equipment.Exercises supervisory personnel management responsibilities; represents the Cyber Network Operations with a variety of installation and functional area organizations.Managed the BMT VDI Environment Pools, Recompose 400+ Virtual Desktops every month for more than 17 thousand users for the Congressional Mandated Sex Assault Survey.Manage and maintain NetApp storage units.Resolve DNA Fusion issues.Manage 255 Logon Scripts.Maintain CommVault backups, and physically checking the Data Center when on site.Train coworkers on Cyber Network Operations maintenance.OTHER WORK EXPERIENCEJuly 2020 April 2021, GS 09 Cyber Network Operations IT Specialist, Server System and Database Administrator502 CS/SCOO, San Antonio, TXSalary: $59,000 per yearJob Type: 40 hours per week, Full-TimeSupervisor: Ramont Terrell, Office (210) 925-5952, Cell (210) 519-7465Managed 502 CS/SCOO physical and virtual servers as part of Cyber Network Operations.Performed daily morning checks on Lackland servers including: SolarWinds, ATHOC to verify CapCon is polling, verifying CommVault backups, and physically checking the Data Center when on site.Cleaned up and removed old equipment from Zone 2 and 3 in the Datacenter so that future expansion projects can be installed. Removed 7 old ACAS servers that were slated for DRMO.Maintained the VMware vSphere/ESXi environment. Install patches, updates, and reboots on my assigned servers to mitigate vulnerabilities during the scheduled PMI maintenance.Resolved DNA Fusion issuesResolved SCOO Remedy tickets as needed.Ran quarterly SCAPs and STIGS baselines on my assigned servers, including server documentation updates.Checked and revised all Lackland Logon Scripts.Managed and maintained NetApp storage units. Adept at learning, training, and bringing a new perspective when working directly with my team.September 2019 July 2020, Site Team Lead Manager, IT Specialist, Server System Administrator, IAO, PKI CPR TASM, CSABestica, San Antonio, TXSalary: $69,000 per yearJob Type: 40 hours per week, Full-TimeSupervisor: James Cox, Office (210) 446-4174, Cell (301) 639-9320Lead/managed 6 techs. Developed/wrote the Consolidated Support End of Month Deliverables submitted to the 37th Training Group IT Services.Experienced with Procurement Desktop Defense-2 and CON-IT systems.Performed IAO, ISSO, SCCO duties.Managed the 37TRG 100p Server. Through Directory and Resource Administrator DRA I managed user accounts along with security groups and email distribution rights.Trained new help desk technicians on all the systems/duties required for their positions. Creates/tests backups of data, provides data cleansing services, and verifies data integrity.Managed/updated user access permissions, data diagrams, roll-backs, resets and integration with applications.Maintained all five CPR CaC Pin Reset systems for the Group.Monitored and maintained security and configuration of databases and database software. Installed, relocated, supported, and maintained computer systems.Planed/responded to service outages. Diagnosed software and hardware failures to resolutions. Installed, updated, maintained Standard Desktop Core Configuration (SDCC). Installed, implemented and maintained systems. Provided Help Desk Tier 1/Tier 2 support for technical assistance for over 2000 systems.October 2018 September 2019, Site Team Lead Manager, IT Specialist, Server System Administrator, IAO, PKI CPR TASM, CSAMSI, San Antonio, TXSalary: $60,000 per yearJob Type: 40 hours per week, Full-TimeSupervisor: Jason Ledbetter, Office (210) 652-9997, Cell (580) 471-6306Lead/managed 8 techs. Wrote Consolidated Support End of Month Deliverables submitted to the 37th Training Group IT Services.Experienced with Procurement Desktop Defense-2. Performed IAO, ISSO duties.Managed the 37TRG 100p Server, user accounts along with security groups and email distribution rights.Created/tested backups of data, provided data cleansing services, and verified data integrity.Managed/updated user access permissions, data diagrams, roll-backs, resets and integration with applications.Maintained all five CPR CaC Pin Reset systems for the Group.Monitored and maintained security and configuration of databases and database software. Installed, relocated, supported, and maintained computer systems.Planned/responded to service outages. Diagnosed software and hardware failures to resolution. Installed, updated, maintained Standard Desktop Core Configuration (SDCC). Installed, implemented and maintained systems. Provided Help Desk Tier 1/Tier 2 support for technical assistance for over 2000 systems.February 2010 October 2018, Site Team Lead Manager, Help Desk Specialist 2/Client Support AdministratorNCI, San Antonio, TXSalary: $47,000 per yearJob Type: 40 hours per week, Full-TimeSupervisor: Curtis Puckett, Office (703) 707-6675, Cell (520) 559-2059Supported approximately 2000 systems across Lackland, Medina and Camp Bullis while assigned to the 37th Training Support Squadron and 341, 342, 344 TRS, 90 COS, AFCEC, AFLCMC, BATG, DLI-ELC, JIOWC, JPPSO Mission Partners.Reset Contracting classrooms in Procurement Desktop Defense-2. Trained new help desk technicians on all the systems/duties required for their positions. Reset passwords, migrated systems from Windows 7 to Windows 10.Reloaded Operating Systems, transferred user profiles of high value clients and created/maintained computer accounts in DRA.Set-up/maintained hardware like desktops, laptops, projectors, smart boards, pa systems, printers, web cams, video surveillance systems, digital cameras/scanners, fax, CAC pin reset, copy machines, etc.August 2009 February 2010, Help Desk Specialist 1/Client Support AdministratorProfessional Performance Development Group, San Antonio, TXSalary: $45,000 per yearJob Type: 40 hours per week, Full-TimeSupervisor: Laurie Mayhugh, Office (210) 615-1117Provided IT support to the 37th Training Group/37th Training Support Squadron classrooms, and the rest of training campus in Buildings 9225 and 9122.Reset passwords, reloaded Operating Systems, and updated user information protection in DRA.Reset Contracting classrooms in Procurement Desktop Defense-2.Set-up/modified security group permissions to folders on the server.Provided solutions to computer/Tech problems for Buildings 9225 and 9122, which included hardware like desktops, laptops, projectors, smart boards, pa systems, printers, web cams, digital scanners, fax, CAC pin reset, copy machines, etc.EDUCATIONAssociates degree in Electronics Engineering, June 2001ITT Tech, San Antonio, TX, GPA 3.19CERTIFICATIONS/ACHIEVEMENTSCAT III Civilian of the quarter award winner.CompTIA Security + CE, September 2018, EXP 2027, ID# COMPPHONE NUMBER AVAILABLECompTIA A + CE, November 2014, EXP 2024, ID# COMPPHONE NUMBER AVAILABLEMicrosoft MCTS, October 2010, EXP Never, ID# sr6632239CompTIA A + Essentials 220-601, August 2009, EXP Never, ID# COMPPHONE NUMBER AVAILABLECompTIA A + 220-602, August 2009, EXP Never, ID# COMPPHONE NUMBER AVAILABLECompTIA A + Essentials 220-701, August 2009, EXP Never, ID# COMPPHONE NUMBER AVAILABLEVOLUNTEER EXPERIENCE/COMMUNITY SERVICEI am an Eagle Scout and have been involved with Scouts since 1988, built a deck at the Live Oak Pool to help the community. Donate to the Air Force Aid Society. DUTY 1 Critical Performs services as a senior systems administrator: Plans, coordinates, and installs applications software and hardware for operating systems. Administers and maintains assigned systems. Develops reviews and modifies changes to schedule of operations for successful day-to-day operations. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of servers. Identifies system problems that are of an unusual or complex nature and develops corrective action. Designs data products, processes, or programs that enhance functional area management and provide for increased organizational optimization of Information Technology IT processes. Oversees the installation and configuration of applications software and the establishment of user environments. Troubleshoots and analyzes unusual or complex hardware and software malfunctions to resolve physical and logical processing problems and recommends acquisition of equipment, software and/or hardware which will resolve operational problems. Continually surveys system operation to identify and anticipate potential problems which could lead to loss or serious interruption of service. Identifies corrective or preventative procedures and takes actions to rectify immediate problems and prevent future occurrences. Develops proposals to enhance operational use of systems hardware and software and keeps abreast of technological advances to ensure continued optimum service. Applies innovative techniques and seasoned judgment to assist management in identifying areas where IT systems can reduce or eliminate labor and time intensive manual processes. Analyzes and diagnoses system failures to isolate source of problems. Performs testing, troubleshoots, and corrects complex or unusual problems involving interface and interoperability of system components such as hardware, systems software, and applications programs. Manages installation of system patches and enhancements/updates and ensures system integrity is not compromised. Develops standard procedures for account establishment, system maintenance, and system recovery. Ensures maintenance and upgrade procedures are established in such a way as to minimize disruption to normal business functions of organizations within the installation. This includes ensuring scheduled backups of servers and the application of upgrades or system patches will have minimum impact. Provides proactive consultation and instruction with system users to ensure seamless implementation of changes. Serves as a senior advisor to lower-graded specialists engaged in similar responsibilities. KSA 1, 2, 3, 4, 5, 6 DUTY 2 Critical Provides technical guidance and instruction to users and other IT specialists. Prepares, coordinates, and implements policy and procedures for hardware and software applications system operation. Develops comprehensive instruction for operation of system components. Provides guidance and technical assistance in use and capabilities of the system. Troubleshoots complex problems and provides support in a manner that minimizes interruptions in the customers ability to carry out business activities. Provides advice and guidance on a wide range and variety of complex IT issues. Coordinates with other IT specialists and management in identifying and correcting unusual or unprecedented problems and providing innovative approaches to solving them. Provides assistance and support which will either resolve problems or provide understanding of available tools with which the customer can accomplish problem resolution. Participates with management officials to identify automation requirements and conduct analysis of assigned systems to determine resources necessary to fulfill them. Tests and evaluates current and proposed equipment and software enhancement and advises management regarding acquisition proposals designed to enhance mission accomplishment through automation KSA 1, 2, 3, 4, 5, 6 DUTY 3 Critical Serves as a senior technical advisor to management. Participates as a key member and advisor on special committees and special projects designed to study methods to enhance the use of information technology throughout the installation. As a member of managements IT team, participates in developing strategic plans for enhancement of the system environment, developing functional and technical requirements for acquisitions, conducting cost-benefit analyses, feasibility studies, and related activities. Works with management to isolate and correct complex problems which hinder the capability of the organization to fully utilize information management technology. Analyzes performance data and operating conditions to isolate specific shortfalls and develops innovate methods to overcome system weaknesses. Works with lower-graded IT specialists to develop and apply customer service enhancements. KSA: 1, 2, 3, 4, 5, 6 DUTY 4 Critical Maintains liaison with manufacturers, professional organizations, and counterparts at other installations and services regarding available products and state-of-the-art technologies and advancements. Serves as senior IT systems administration consultant, providing an authoritative resource to other IT specialists and management. Develops strategies to incorporate into the organizations inventory such technologies and advancements found to be compatible with user requirements, taking into consideration any affect these technologies and techniques will have on existing architecture and infrastructure. Participates in plans for acquisition and implementation of new equipment, including development of contract documentation. May serve as the contractors technical representative (COTR) and consultant, providing technical advice and support throughout the acquisition, installation, and maintenance stages. KSA 1, 2, 5, 6 RECRUITMENT KNOWLEDGES, SKILLS, AND ABILITIES KSA 1. Knowledge of the principles, methods, and practices for integrating information system components sufficient to plan, coordinate, and administer computer systems, and optimize system performance. 2. Knowledge of the latest advancements in technology to initiate corrective or preventative action to ensure optimum performance of the system. 3. Knowledge of performance tuning tools, database management, and project management methods sufficient to optimize systems performance, troubleshoot database performance problems, and perform a wide range of systems administration functions. 4. Knowledge of operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers. 5. Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems, provide support that minimizes interruptions in service to customers, and maintain liaison with industry and other activities to provide awareness of state-of-the-art technology. 6. Ability to communicate orally and in writing. CLASSIFICATION CRITERIA: Factor 1, Knowledge Required By The Position Level 1-7 1250 Points Knowledge of systems integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods, and project management principles and methods sufficient to plan and coordinate the installation of new products or equipment. Knowledge of configuration management methods and techniques for integrating information system components sufficient to install and maintain software and hardware, optimize functionality of systems, and diagnose and recover failed systems. Knowledge of methods, principles, and practices covering troubleshooting of complex computer system failures, recovery of systems, adjusting, modifying, and improving systems to include hardware and software components. Knowledge of methods and practices involved in the integration of system components sufficient to optimize system performance. Knowledge of new or revised policies, practices, and technical management guidelines to provide advisory services, consultation, technical assistance, and training. Ability to work closely with management officials to ensure seamless implementation of systems; identify and anticipate server performance, availability, capacity, or configuration problems; resolve installation problems; identify and mitigate security vulnerabilities and risks; and maintain server integrity and availability. Ability to modify existing systems and relate all aspects of the work to overall system requirements, advise on and implement new technology, and offer alternative approaches in operating systems development and/or problem resolution. Ability to stay well informed on rapidly changing technology, to evaluate its possible impact on organization missions, and to develop strategies to satisfy requirements. Ability to develop formal and informal training session materials/user instructions or manuals and to present training which enables customer understanding and operation. Factor 2, Supervisory Controls Level 2-4 450 Points The supervisor sets the overall objectives and, in consultation with the employee, determines time frames and possible shifts in staff or other resources required. The employee, having developed expertise in the assignment, independently plans and carries out projects and analyses of the organizations requirements; interprets policies, procedures, and regulations in conformance with established mission objectives; integrates and coordinates the work of others as necessary; and resolves most conflicts that arise. The employee informs the supervisor about progress, potentially controversial matters, or far-reaching implications. Completed work is reviewed for soundness of overall approach, feasibility of recommendations, compatibility with other work, or effectiveness in meeting requirements or achieving expected results. Methods used are not normally reviewed by the supervisor. Factor 3, Guidelines Level 3-4 450 Points The employee uses agency, command, and local standards, regulations, and technical guidelines. Specific guidelines relating to operating problems are often scant, inapplicable, or have gaps in specificity that require considerable interpretation, modification, and adaptation to unusual, complex, or intricate situations which arise. The employee must exercise seasoned judgment, innovation, and resourcefulness in designing, modifying, or refining guidelines to resolve these specific complex problems. The position requires the employee to perform analysis of performance data to identify trends and patterns which predict potential failures and to develop novel methods or procedures for preventing them. The rapid advances in technology require the employee to keep abreast of those changes and to participate as a proactive member of managements team to ensure uninterrupted performance of normal business routines. Factor 4, Complexity Level 4-4 225 Points The work consists of defining customer requirements for new and modified systems and planning and coordinating software and hardware systems design, implementation, and support in response to customer requirements. Assignments typically include defining customer requirements for new and modified systems and services based on analysis of business needs and practices; assisting in planning and coordinating systems design, acquisition, testing, installation, and support; and serving as senior advisor and liaison with customers on all matters related to systems operations and support. Incumbent exercises originality, judgment, and ingenuity in evaluating and recommending the adoption of state-of-the-art improvements in technology, implementing a variety of hardware and software systems, and in determining optimal systems development approaches. The work is made more complex in that it involves integrating a variety of systems development activities; solving a wide range of complex or unusual operational and support problems and issues; providing consultation to other specialists; and ensuring that changes in customer requirements are addressed. Factor 5, Scope and Effect Level 5-4 225 Points The work involves planning, installation, and maintaining hardware and software systems designed for use throughout the installation. It involves investigating and analyzing a variety of unusual problems, questions, or conditions associated with systems administration. The employee serves as a technical expert and consultant to management in this area of expertise, as well as a participant in team efforts to ensure optimum functionality of assigned systems. The employee develops procedures for the operation, management, and maintenance of new or enhanced systems, providing guidance and instruction on their use to both assigned IT specialists and customers. The work affects the operation of system applications throughout the installation and the availability of systems required to meet business requirements. Factor 6, Personal Contacts Level/Points (see Factor 7) Contacts include individuals or groups from outside the employing agency including consultants, contractors, vendors, instructors, or representatives of professional associations in moderately unstructured settings. Contacts also include other agency officials several managerial levels removed from the employee on an ad hoc basis. The employee must recognize or learn the role and authority of each party during the course of the meeting. Factor 7, Purpose of Contacts Level 6/7-3C 180 Points The purpose of contacts is to influence and persuade managers and installation customers to implement recommendations for system enhancements which, although based on analysis of system operation and seasoned judgment, may conflict with managements objectives and allocation of resources. The employee may encounter resistance as a result of these conflicts and must exercise skillful judgment in the method of approaching and negotiating with management so as to obtain approval and acceptance of recommended changes to policy and/or practices. Factor 8, Physical Demands Level 8-1 5 Points Work is primarily sedentary, although there may be some carrying of books, printouts, manuals, files, and equipment. The work does not require any special physical effort. Factor 9, Work Environment Level 9-1 5 Points Work is performed in a typical office setting with adequate lighting, heating, and ventilation. The work environment involves everyday risks or discomforts that require normal safety precautions. |
