| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Canton, IL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYEnthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS Food Spoilage PreventionCash HandlingDietary RestrictionsSeating Assignment PreparationPrice MemorizationStocking and ReplenishingSupply RestockingTo-Go Order PreparationAccurate Money HandlingCheck Payment ProcessingOrdering ProceduresDining Customer ServiceFood RunningSafety and SanitationHospitality and AccommodationService PrioritizationOrder ManagementTeam CollaborationComplaint ResolutionWorkflow CoordinationCool Under PressureAbility to Lift 30 PoundsCustomer Service and RapportAccuracy and EfficiencyBathroom ServicingWarm and FriendlyTransactions and Cash HandlingServsafe CertifiedPhone InquiriesWORK HISTORY WAITRESS 06/2022 to 03/2023Elm Street Cafe Canton IlInspected dishes and utensils for cleanliness.Bussed tables during busy periods to assist staff and quickly turn over tables.Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.Remained calm and poised when dealing with difficult customers or during busy shiftsFollowed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.Bussed and reset tables to keep dining room and work areas clean. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Provided recommendations on menu items and upsold food and drinks to increase sales.Used cash registers and credit card machines to cash out customers. Kept server areas clean and stocked to increase efficiency while working tables.Folded napkins and prepared silverware sets to provide adequate supply for host station.WAITRESS 08/2017 to 10/2020La Piazza Restaurant Coal City, ILInspected dishes and utensils for cleanliness.Bussed tables during busy periods to assist staff and quickly turn over tables.Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.Remained calm and poised when dealing with difficult customers or during busy shifts.Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.Bussed and reset tables to keep dining room and work areas clean. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.Supervised dining table set-up to prepare for diversity of event types, following strict service standards.Checked guests' identification before serving alcoholic beverages. Provided recommendations on menu items and upsold food and drinks to increase sales.Used cash registers and credit card machines to cash out customers. Kept server areas clean and stocked to increase efficiency while working tables.Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Folded napkins and prepared silverware sets to provide adequate supply for host station.Processed orders and sent to kitchen employees for preparation. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request. Printed dining checks with total due, collected payment and offered receipts to complete transactions.Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems. Greeted new customers, discussed specials, and took drink orders. Supervised set up of banquet food stations and coordinated service to multiple dining areas.Answered customers' questions, recommended items, and recorded order information.WAITRESS SUPERVISOR 05/2006 to 03/2013Wilmington House Restaurant Wilmington, ILHired and Trained new employees.Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.Bussed and reset tables to keep dining room and work areas clean. Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service. Maximized team productivity by expertly delegating tasks to kitchen staff. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables. Supervised dining table set-up to prepare for diversity of event types, following strict service standards.Supervised food presentation and plating to enhance visual appeal. Supervised set up of banquet food stations and coordinated service to multiple dining areas.Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues. Supervised server staff and simultaneously served personal section of tables.Trained new hires in food handling and safety protocols to boost knowledge and performance.Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.Greeted new customers, discussed specials, and took drink orders. Scheduled and rotated staff for adequate coverage and fair distribution of workload.Monitored food inventory and supplies to prevent waste. Monitored food preparation, production, and plating for quality control. Managed food resources, memorized orders, and coordinated customer service.Stayed current with industry trends and innovations to boost competitiveness and customer appeal.Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.Supervised restocking of salad bar and buffet for lunch and dinner service. EDUCATION Reed Custer High School, Braidwood, IL 05/2006 |
