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AREAS OF EXPERTISECapacity Planning and Performance ManagementTCP/IP ProtocolIdentifying Opportunities for AutomationLAN and WANSystem and Network DiagnosticsWireless NetworkingCisco routers and switchesVOIPCost saving DiscoverySolarWinds, Statseeker, WhatsUp, CatToolDeveloping Comprehensive Systems Infrastructure designImplementation, Monitoring, & Maintenance of IT SystemsTECHNICAL PROFINENCESWindows XP, Vista, 7, 8Linux/UnixIOS SystemNetwork Management ToolsContactual 8x8//Remedy//ConnectwiseActive DirectoryFundamental routing protocolsSQLOracle Virtualbox, VMware softwareLAN and WAN troubleshootingNComputingWin2003/Win2008 servers and domainsWireshark, Fiddler, TcpDump, Port Scanner, Smart Sniff, PRTG, NetworkMiner, and BandwidthHardware/Software installation, configuration, and upgradesMicrosoft Office 2002/2003/2007/2010/365WinMTR, SmartsCERTIFICATIONSCompTIA A+Cisco Certified Network Associate (CCNA)Microsoft Certified IT ProfessionalCCNA BootcampCreate Login BannerCreate exec bannerCreate line console login for a router and switchCreate VTY login for a router and switchKnowledge of TCP/IPKnowledge of converting layer 2 to layer 3 deviceKnowledgeable creating static route on a routerConfiguring EIGRP, RIP, and OSPF routing protocolAdvertise OSPF route on a routerConfiguring NAT and Access ListCreated OSPF routing Protocol to communicate with other OSPF protocolKnowledgeable of difference between Link state and Distance Victor protocolPROFESSIONAL EXPERIENCEMontgomery County Public School March 2016  PresentNetwork EngineerInstall, update, troubleshoot, and secure network equipmentProvide network support to complex WAN and LAN networksImplementation of stacking Cisco switches and Port-ChannelingUpgrade Cisco Switches and Routers IOSTelnet or SSH into routers and switchesIdentity and recommend need and optimal infrastructure improvementsAmerican Institutes for Research February 2014  2016Network Support Engineer IIProvide Tier II Support for users related to network and hardware/software configurations on multiple platforms for schoolsSupport clients request for setting up hosting resources: Web sites, databases, security and other internet resourcesTroubleshoot network performance issues; coordinate with manager and team on new tasks or existing issuesInteract with end user to troubleshoot and provide solution for issuesProvided level II/III tech support to resolve hardware, software, network, and various peripherals issuesSysArc October 2013  January 2014Helpdesk TechnicianFollowed SOPs to ensure system security and performed regular system backups and recovery proceduresProvided help desk support via telephone and email through Connectwise ticketing systemPerform diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory listsCreated new user mailbox in exchange management console in exchange 2003/2010, created distribution group and add users to groupConfigured user outlook profile and assisted users with all system capabilitiesCreated and manage users in active directoryProvide system administration support for Windows system, and perform weekly server maintenanceUnited States Patent and Trademark Office April 2011  December 2011 Desktop Support SpecialistSet up and maintained user credentials, privileges, and permissions in Active DirectoryCreated, updated, and track customer issues via RemedyConfigure network printers and provide tech support to clients and internal usersProvide remote assistance to internal users and clientsImaged laptops and desktops for usersKept detailed tracking logs of equipment and inventoryVirginia Union University October 2007  April 2010Desktop Support/HelpdeskRewired Student Dormitory Building network using Cat5 cable and installed Access Points in all Dormitory BuildingsUsed network management tools to configure de desktops/laptops for network connectivity to connect to Access PointsConfigured, and resolved users issues with email account through Outlook and Outlook mail serverMaintain all servers, workstations, and printersSetup and troubleshoot routers, switches-hubsUsed WinMTR to monitor network performanceInstall and troubleshoot issues with Microsoft OfficeCity of Richmond March 2007  October 2007Desktop Support/HelpdeskNetwork Monitoring using SMARTSUsed Remedy to track issues with computersManage Active Directory for usersTroubleshoot users PC issues, printer issues, and copier issues through the cityNetwork troubleshooting and maintenance. Installing and configuring Windows OS and Windows applications platformMange and oversee successful completion of production batch/IT process according to requirementsOperate master control consoles, coordinate computer operations activities, meet time deadlines, and job work flow processesMonitor and oversee continuous production on mainframe and server systems to determine equipment and program failure for Data Center customersProvide VPN support and any offsite support using remote toolsEDUCATIONVirginia Union University May 2010Bachelor of Science in Networking; Richmond, VAAllegany College of Maryland May 2006Associates Degree in Computer Science (Programming); Cumberland, MD