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Click here or scroll down to respond to this candidateCandidate's Name
Experienced Customer Success Manager procient in project managementtechniques, ensuring eective client onboarding and timely project execution. Boasting over 9 years in leading customer retention eorts, adept at Uncovering client needs and devising solutions for challenging issues. Atlanta, GeorgiaPHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEBridge Properties, Sandy Springs, Georgia Community Relations DirectorOctober 2023 -Present Host Community Events: Coordinate with local vendors and residents for engaging community gatherings. Weekly Satisfaction Meetings: Meet with the lead team weekly to address resident issues and onboarding concerns promptly. New Resident Onboarding: Ensure a smooth transition for newcomers with a structured onboarding process. Follow-up with Newcomers: Proactively check in with new Clients to resolve any needs or concerns. Liaison between clients and Team management: Discuss new concerns, plans, and accommodations with new clients and relay communication details to the management and floor team to prepare for clients onboarding process, collectively. Inspection and team delegation: Inspect unit homes to meet quality standards and communicate and organize team members to execute individual tasks to meet onboarding deadlines. Community Updates Reporting: Regularly report to Regional management on community relations and resident satisfaction. Relotz, Atlanta, Georgia (Remote) Digital Marketing Client Success ManagerApr 2020 Oct 2022 Client Account Liaison: Serve as the primary contact for new clients, addressing any inquiries or issues on all accounts. Client Account Development: Manage and expand client accounts to achieve milestone targets. ROI Data Analytics: Establish analytical system to compare clients past data ROI returns to build new ROI methods Team Collaboration: Work closely with team members on rening marketing initiatives and strategies for clients. Client Onboarding: Organize and lead detailed onboarding sessions for new clients. Customer-Focused Strategy: Engage directly with clients to comprehend their needs and craft tailored marketing campaigns SKILLS Leadership Data Analysis andReporting Time Management Adaptably andFlexibility Strategic Planning Client Relations Root Cause/ProblemSolving Customer Trainingand edu ContractManagement Cross FunctionalTeam Collab Conict Resolution StakeholderManagement IT ServiceManagement Digital Marketing Scrum AgileMethodologies ProjectScheduling/Tracking Analytical SkillsTRAINING/CERTIFICATIONS Adobe PhotoshopAdvanced Google AnalyticsCertied CompTIA A+ ITFor paid advertising. Performance Review Calls: Conduct regular meetings with clients to review results and strategize.Ventron Management LLC., Conyers, Georgia Client Relations ManagerFeb 2019 Mar 2020 Daily Advertisements: Skillfully executed daily marketing ads to attract new residents. Monthly Campaigns: Launched monthly campaigns to onboard new clients, boosting community growth. Event Coordination: Showcased organizational prowess by organizing community events. Agent Training on Tours: Directed training for agents on conducting closing prospective clients to increase occupancy. Applicant Training Programs: Overseen training for agents on new applicant processing and verication. Revitalize Low-Occupancy Areas: Took charge of revitalizing communities with low occupancy through direct visits and solutions. Community Engagement: Engaged with local community groups and attended meetings to foster positive relationships. Property Customer Success Manager & Licensed Agent, Queens, New York Rad Marketing & Investment Corp. Oct 2008 Jan 2011 Customer Onboarding Guidance: Lead new clients through the initial setup with the company's systems and methodologies. Goal-Oriented Client Consultations: Hold initial consultations focused on clients commercial property asset objectives. Investor Relations Development: Cultivate and sustain robust relationships with investor clients for enduring partnerships. Investment Research Excellence: Employ thorough market research and analysis for data-informed investment strategies. Account Growth Management: Enhance client accounts through strategic planning for asset liquidity. Portfolio Buyer Engagement: Facilitate interactions with portfolio buyers to achieve client protability targets. Weekly Client Intake Meetings: Organize weekly personalized sessions to review and plan around clients property portfolios and project objectives.Trained CompTIA Project Management+Trained Certied Agile ScrumMaster (In Progress) Google DigitalMarketing Certied Construction Project Management Trained Customer SuccessMastery Course TrainedEDUCATIONTaylor BusinessInstitute, NetworkingTechnology and BusinessManagementFeb 2002 Mar 2004 |
