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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLEAlpharetta, GA.Summary of Experience:IT Professional with 12 + years of Experience in Quality Assurance.Hands on experience on Functional & Mobile Testing on Property Management, Banking Domains (Cards Citi Bank Process), Salesforce (Sales & Service cloud), Insurance, eCommerce and Payments, Accounting Domains (Enterprise Resource Planning application), REST API Automation testing and having experience in IVR projects via phone for all ASIAN countries.Having hands on experience in ECS + Product Handling AFEWS, ADS, Fraud module, Claims, Authentication and Investigations experience (Dispute Module).Understanding business needs, gathering, and analysing business requirements for software products and custom solutionsInteract with the product owner daily to review the project status and its related activities.Attending review meetings with Product Management, Engineering, and Support teams to proceed with the process of preparing the estimates as a Functional QA.Providing production implementation support.Expert in Handling Client escalation, Test Planning, Strategies & Resource planning.Analyse the efforts of Functional, Non-functional, Integration & Regression Testing, product deployment, etc...Ensure that integrated modules are working correctly.Handling Release Deployment using Azure DevOps CI/CD(TFS)Expertise in Requirement Analysis, Test strategizing, Test cycle planning, Estimation, Test plan review, and Test execution review.Delegating of work & Preparing Reports for Test execution status.Streamlined QA process to increase efficiency and reduce new product rollout time.Expertise in Software defect management and tracking management using the industrys mainstream testing tools.Effective in working independently and collaboratively in teams.Expertise in Agile process and responsible for driving Sprint ceremonies.Acknowledged as a Subject Matter Expert in All the areas worked in both CRM & ERP.Strong experience in Managing multiple projects at the same time.Good Team Player with interpersonal, analytical, communication and documentation skills and capable of delivering tasks within stringent timelines.Capable of adapting to the work on new technologies & environments easily.Skill Set:Tools: Azure DevOps, Postman API tool, BrowserStack and TFS, ALM, JIRA.CRM & ERP Systems: Salesforce Testing and ERP (Core Accounting application).QA: Functional, Mobile device testing & REST API Automation testing.Databases: MySQLAcademic Chronicle:Masters in computer applicationsCertification:ISTQBSalesforce AdminCertified SAFe6 AgilistTosca AS1Tosca AS1Responsibilities:Handling client escalations & Production issues.Understanding different platforms and their integrationsImplement version control mechanism using appropriate version control tools.Review of a plan to ensure that the test plan covers all conditions provided in product specifications.Analysing Business requirements and preparing scenariosApply concepts required to enforce standards for logging metrics, monitoring, testing and security.Identifying Integration points and impactUnderstanding Workflows and Sharing Knowledge.Preparing and Reviewing Test cases.Test Execution and WalkthroughsConducted QA Internal Retrospective meeting to Identify the gaps and communicated back to the BRM team to find the solutions.Planned & Provided Training internal to QA to cross-train the team on all the objects.Actively participated in all release activities along with Developers and the BAs to provide the inputs from a QA perspective.Handling Deployments through Azure DevOpsWork Experience:Worked as Quality Analyst III at RealPage from Feb 2017 to APR 2024.Worked as Test lead at Unify Technologies from Dec 2015 to Feb 2017.Worked as Associate Consultant at CAPGEMINI from Feb 2014 to Dec 2015.Worked as Senior Technical Associate at Tata Consultancy Services (TCS) from Sept 2011 to Feb 2014.Projects worked on:Project Name: EIS-SalesforceOrganization: RealPage India Pvt. Ltd.Project Description: RealPage use Salesforce for maintaining our sales and services using all out of the box functionalities of sales and services cloud. We Manage and Maintain internal Business process and Customer data by using variety of standard and Custom Objects.Project Name: OMSOrganization: RealPage India Pvt. Ltd.Project Description: Order Management System From the list of services that RealPage provides to the PMCs will be configured in this application with price and frequency measures. PMC can select the services and make an order. It has many complex features like variable pricing, price cap, Renewals and small site pricing. Also, it is tightly integrated with Epicor, Salesforce, Billing Portal and Billing Manager.Project Name: Accounting & Spend Control PortalOrganization: RealPage India Pvt. Ltd.Project Description: Accounting system is web-based ERP application which help the client to record financial transactions and events of the organization in the book of account in a systematic manner, classifying the recorded data under the appropriate account and summarizing them into financial statements and it is a CRM Internal product of RealPage for AP, AR, and Cash Management modules.Project Name: InPodsOrganization: Unify TechnologiesProject Description: InPods offers a cloud-based Learning Enhancement Solution to make learning more interesting, interactive, intuitive, and instructional to facilitate applicable learning improvement and measurable outcomes. InPods environment has focus on social learning and easy-to-use analytics to enhance speed and quality of learning. An application that helps faculty use their time more productively.Project Name: AXA Life InsuranceOrganization: CAPGEMINIProject Description: AXA provide a full range of personal insurance packages serving individuals insurance needs, this is part of the Singapore chapter of the Digital Life transformation project at AXA. Currently Life Insurance Policies are handled manually by Agents and AXA partner banks using paper forms. This project aims to replace these paper forms by electronic forms, and provide for electronic capture of data, underwriting and policy issuance. SG (Singapore Application) is meant to be used by the AXA Agents for capturing Customer data and generating Application form.Project Name: CITI Corporate Credit card ASPAC CommercialOrganization: TCSProject Description: CITI Corporate Credit card ASPAC CommercialWorked in end-to-end functionality of ASPAC region project, the CITI Bank system for ASPAC region CITI Bank corporate credit card holders have been enhanced with the customer transaction reports, authorization restriction, automated payment posting. Customer credential details of cardholder. New Logo Expansion testing for China BIN in ASPAC region for VISA Credit Card, Testing IVR functionalities for all ASPAC countries.DECLARATION:I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.Candidate's Name
Place: Alpharetta, GA. |
