| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Fort Lauderdale, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFILEExperienced Business Implementation and Project Management Professional with demonstrated strengths in Systems Integration, Business/Systems Analysis, Complex Problem Management, Risk Identification/Management, Testing, Reporting, Change Management, Quality Initiatives, Project Management, Technical Writing/Documentation, and Training. Experienced in all phases of business-critical project development, from requirements definition to post-implementation support. Consistently deliver high visibility projects on time within budget. Multilingual: Fluent in English, Spanish, Portuguese, and French. Strong interpersonal and communication skills, able to translate between business-focused and technical-focused stakeholders at all levels to ensure the advancement of leading-edge projects. Autonomous and self-driven individual recognized for superior analytical, planning, and follow-up capabilities. Extremely organized, team player with proven ability to meet and/or exceed internal and client demands, expectations, and deadlines. Highly adaptable and quick learner of new software and technologies. PROFESSIONAL EXPERIENCESHIPMONK FORT LAUDERDALE, FL05/2021 - PRESENT Senior Strategic Account Manager, Support and Ops - Florida, California, Pennsylvania, Nevada I've been in the 3PL world for the last couple of years as a leader and individual contributor in various sales, solutions, operations, and project management roles.Responsible for managing and nurturing relationships with key clients, both inside and outside the organization, as well as accounts.Responsible for Developing and implementing strategic plans to achieve business objectives, ensuring client satisfaction, and identifying opportunities for account growth.Adaptability for a deep understanding of the client's industry, and market trends, and the ability to align the company's products or services with the client's needs.Manage and collaborate with internal teams to deliver on client expectations, negotiate contracts, and contribute to the overall growth and success of the business.COMCAST SUNRISE, FL03/2017 - 05/2021 Project Manager, Technical Product Support - Florida Region Provide direct support to sales associates and facilitate highly technical projects to ensure timely completion and accurate specifications. Responsible for supporting Sales Representatives, Sales Partners, Techs, Tech Supervisors, the Construction Department, the Marketing Team, and the National Accounts Team for the Florida Region within Comcast Business Services Operations Center.Answer questions about installation and support daily issues that require in-depth research and complex problem resolution.Ensure a high level of customer satisfaction by ensuring all projects are delivered with accuracy and professionalism.Advise and recommend key business strategies to sales regarding the structure of customer agreements.Ensure adherence to established processes for reviewing, analyzing, and approving orders.Serve as liaison with other areas of the organization to provide a seamless service experience.Deliver on commitments and share best practices with teammates to enhance performance.Recognized for quality work, attention to detail, and follow-up. Highly regarded among management and co-workers.Consistently meet/exceed demands, expectations, and deadlines through exceptional work ethic and commitment to excellence. AMC RESEAUX, ROISSY EN BRIE - SEINE ET MARNE, PARIS, FRANCE 11/2013 - 11/2014 Assistant Project Manager, Fiber OpticsAccountable for the installation and maintenance of fiber optics communication services and equipment.Provided quality support to clients employing a high degree of customer service, technical expertise and timeliness.Maintained an outstanding record for completing multiple projects meeting customer requirements.Achieved top ratings on Customer Service feedback surveys and performance reviews.Consistently provide the highest quality services, while meeting/exceeding quality/performance requirements. Candidate's Name Page TwoPROFESSIONAL EXPERIENCEVODAFONE PORTUGAL PORTO, PORTUGAL11/2011 - 08/2013 Senior Business Account ManagerKey sales executive responsible for strategic partner management working with large enterprise accounts. Spearheaded the acquisition and growth of new business, growth of existing customer base capitalizing on strategic selling opportunities and marketing of technology solutions. Emphasis on long-term relationships selling Vodafone's strategic value proposition.Successfully managed a base of accounts in the North Region that generated over $12MM annually in global communications product including GSM, 4G and Fiber Optics.Worked with C-level executives to grow business relationships with new and existing customers.Developed and executed focused sales strategies across multiple vertical markets including demand generation, proposal development and managing the contract process to closure of the deal.Achieved 136% to plan in an expansion territory, 2011.Attained over 150% to plan for 2012 in a top 5 account managers in the division.Top Account Executive and Outstanding Sales Professional every year during tenure. ZON TV CABO PORTO, PORTUGAL01/2008 - 12/2011 Market Development RepresentativeResponsible for developing strategic partnerships with clients to develop their business plan and go-to-market strategy. Promoted coax cable and fiber optic telecommunications solutions to business and residential customers in the North Region. Managed complex sales cycles and large projects.Achieved 100%+ to plan every year during tenure.Network Service Provider Sales Achievement Award, 2008 for $6.4MM in bookings and 125% to goal.Q4 2009 Performance Award for 158.1% to goal.Developed an annual business plan and aligned with regional and national marketing strategies that resulted in increasing net revenue by 137%, exceeding sales goals in 2010.Initiated sales strategies and increased territory business 275% in 2011. LUXONORTE LDA PORTO, PORTUGAL 02/1998 - 12/2007 General ManagerDirected all aspects of sales and operations for this import/export company. Held direct accountability for revenue and profitability growth of location including operations, business development initiatives, purchasing, inventory management, shipping and receiving, cost/expense control, quality assurance, customer service, vendor relations, human resources, and budget management. Hired, trained, and mentored a staff of seven.Consistently completed projects on time and within budget parameters, in accordance with client specifications.Monitored milestones, tasks, schedules, costs, risks, and changes and made necessary adjustments.Successfully prepared bid documents and reviewed contracts.Exceeded sales and profitability goals every year while also coming in under budget.Achieved deliverables within the specified time, budget, and resources. Candidate's Name Page ThreeEDUCATIONBachelor of Science Degree in Chemical Engineering Instituto Superior de Engenharia do Porto, Portugal School of Business Administration Diploma, Vila Nova de Gaia Quality Auditing Diploma (IS0 9000 and ISO 14000)COMPUTER SKILLSMicrosoft Office (Word, Excel, Outlook and PowerPoint), Asana, Slack, Teams, Salesforce, Citrix, |
