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Click here or scroll down to respond to this candidateCandidate's Name
Austin, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am caring person with a love to help & assist others. Willing to do what is necessary to please my customers. I have a fun attitude & a calming nature & a great listener. I love meeting new people & learning new things. I feel nothing beats learning from experience & doing. I have a go get it type of attitude & constantly look for a better way to hone my craft. I tend to pick up on details that others miss.Authorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeViaplus By VINCI Highways - Austin, TXFebruary 2024 to PresentAnswer phone input License plate numbers or invoice numbers or account numbers research account look for ways to help caller to pay toll bills notated account input wrong key tolls for disputes input disputes for cars sold. Transfer calls to tx tag & habitual violators. Assist callers to get tags for cheaper tolls assist Disable Veterans to get extra discounts on tolls . AssistantS.C Entertainment - Austin, TXMarch 2016 to PresentThis is a temporary job that I work when they need me. I arrange emails for S.C. Entertainment for potential clients for venues for events such as concerts or DJ bookings & parties.I also send out emails & take phone calls for S.C. Entertainment for major clients to get agendas for potential events or upcoming events shows or performances. I have worked the door at clubs during events. Greeted high profile clients & assisted them with what was needed to keep them happy until performances.I have assisted DJs with booking during SxSW & Texas Relays for large venues and also had hands on with dealing with the public as far as gates ticket sales & promotions. I send emails & have been the go between person between the client & potential customer. I have done this type of work for well over 15 yrs. I enjoy working with people & I am both an independent& team player.This is a as needed job.Customer Service RepresentativeMaximus Call Center - Austin, TXOctober 2022 to December 2022Had to leave due to doctors visits interferred with OJT. Answer incoming calls and assist patrons with enrolling into medical health plans Assist patrons in changing current heth plansAssist patrons with locating doctors if the relocate Identify if patron had defaulted medical plans & re enroll them into plans. Route calls to appropriate areas of specialty or to areas outside my expertise. I had to leave this jo because of health issues of my own. Janitorial/CustodialHastings Janitotial Co - Austin, TXJuly 2017 to November 2017Clean dormitory rooms weekly or as neededDo make ready for rooms after vacated.Clean common areas daily(kitchen bathrooms lobby TV room laundry room) Clean mirrors doors & windowsVacuum mop sweep & dust common areas.Prepare kitchen monthly by cleaning stove ovens & countertop also scrubbing grout on floors. Detail rooms as needed weekly or daily if ask.Clean dorm offices daily.I had to leave this job for a few reasons. The main one was my child having a baby & going through severe Postpartum depression. After that I was heading back I was rear ended on IH35 near the Oltorf exit which reaggrevated a back injury.Customer Service AssociateMaximus Health Services - Austin, TXJanuary 2016 to February 2016Had to leave abruptly because of injury from car accident.Double check clients info in computer. Make sure all items match up before forwarding to Case worker. Making sure there are no HIPPA violations. Input time daily.I had to leave abruptly because of a car wreck where my back was injured leaving me unable to sit foe extended amounts of time.Sales AssociateJCpenneys Barton Creek Mall - Austin, TXNovember 2004 to December 2004Assist customers in finding items in the home department. Build endcaps for items. Break down endcaps. Check our customers. Police the store for hazards. Assist customers to carrying items out to their car. Open register. Close out register.This was a seasonal Job.Tax ExaminerInternal Revenue Service - Austin, TXMay 1994 to May 2000Assist taxpayers with filing old tax returns. Assign taxpayers a payment plan as needed. Examine tax returns sent in from taxpayers. Take cold calls from tax payers. Work case inventory weekly. Work list to add time to find new information on taxpayers. Pull old files & combine with new files. Input all info found about taxpayers into computer. .I had to leave this job due to personal issues & family issues that were beyond my control. I wasn't prepared to be out of work for the extended time frame however between my health & my family going through hardships I was put into an extended leave beyond my control. Seasonal ClerkInternal Revenue Service - Austin, TXMay 1990 to May 1994Input taxpayers information into computers research for better addresses. Prepare mail out list. Assign cases to tax Examiners. Do list fir weekly 30 day & 90 day mail outs. Prepare folders for taxpayers. Inspect & mail out letters weekly. Take meeting notes for unit & type up notes for administration. Teach new hires how to work list & weekly mail outs.check timesheets for manager weekly . Was promoted to a Tax Examiner that was permanent. Seasonal Data TranscriberInternal Revenue Service - Austin, TXJanuary 1986 to May 1990Duties were in receipt & control. Entering taxpayers information into the main screen as accurate & fast as possible. Double check work & input of data entry clerk before encoding checks & send thru to main bank.Was promoted to another position. In house promotion. EducationBusiness school in Data transcriber/Data Entry certicifate Durham Technical Community College - Austin, TXMay 1989 to May 1990Graduated high school 1985 in 12 year school diploma Luling High School - Luling, TXAugust 1981 to May 1985Skills Ten key by touch reverse & regular Great at dealing with irrate customers Quick learner Great telephone skills Working with client to find solurions. I dont give up Go getter attitude Ready to learn new skills HIPAA Cold Calling Tax Experience Clerical Experience Phone Etiquette Data Entry Customer service Microsoft Outlook Accounts Receivable Administrative Experience Personal Assistant Experience Custodial Experience Event Planning Office Administration Caring & empathetic (10+ years) Typing Clerical experience Accounts receivable Customer service HIPAA Personal assistant experience Cold calling Research Documentation review Sales Workday Cash register Cash handling Tax experience Typing |
