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Title Human Resources Customer Service
Target Location US-TX-Texarkana
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Washington StHooks TX Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEQUALIFICATIONS:MANAGEMENT/LEADERSHIP: More than 20 years supervision/management experience.PLANNING/ORGANIZING: Established and computerized office systems, files, and procedures; implemented on-line benefits enrollment; established ACA, FMLA, HIPAA, and COBRA procedures.COMPUTER SKILLS: Proficient in Word, Excel, and other specialized payroll and timekeeping software/programs; familiar with Power Point, Publisher and various database programs.COMMUNICATION/PEOPLE SKILLS: Meeting facilitation and presentation; plan document and handbook design; policies and procedures development; conflict resolution; customer service experience; ability to communicate and interact with all levels of employees and management; excellent training skills.PERSONAL SKILLS: Self-starter; works independently with high rate of efficiency; attention to detail; ability to handle multiple demands and prioritize duties; embraces change; maintains matters of confidentiality; ability to assume authority/make decisions; well-respected by staff and employees.TEAM PLAYER: Participated in various team projects; performs jobs/duties necessary for the success of the organization.EXPERIENCE:10/22  Current OFFICE ADMINISTRATOR/BUSINESS MANAGERBowie County Detention Center 105 W Front, Texarkana, TX 75501, PHONE NUMBER AVAILABLE Supervise two HR clerks; request purchase orders, gather quotes, place orders and process invoices and monthly bills for payment in a timely manner; monitor budgets, maintain supply inventory; handle inmate grievances; assist Jail Administrator9/16  10/22 RETIRED6/15  9/16 BENEFITS MANAGERAffiliated Foods, Inc. 1401 W. Farmers Ave, Amarillo TX 79118, PHONE NUMBER AVAILABLE Managed partially self-funded medical plan, self-funded dental and disability plans, and 125 cafeteria plan for 1,400 employees; coordinated on-line Open Enrollment; updated plan documents and employee handbook; composed and designed employee communications; evaluated 125 policies, stop loss, life insurance, AD&D, short-term and long-term disability policies; handled EAP cases; resolved claim issues and problems; interacted with insurance agents, third party administrators, doctors, hospitals, all levels of management, and employees; supervised one staff member.07/11  3/15 HUMAN RESOURCES/PAYROLL ADMINISTRATORAmarillo Country Club 4800 Bushland Blvd, Amarillo TX 79106, 806-355-7501. ACC Employee of the Year in 2013. Responsible for all aspects of Human Resources including processing of biweekly payroll for 100-150 employees; preparation and distribution of quarterly reports, annual reports and W-2s; submittal of child support payments, 401(k) contributions and loans, payroll taxes and invoices including posting to general ledger; recruiter; conducted new hire orientations and annual open enrollments; TWC hearings; oversight of 401(k) program; preparation of DOL reports; development of policies and procedures and Employee Handbook; maintained all personnel records and organization chart; disbursement and reconciliation of cash boxes and petty cash; recorded minutes for Board meetings; maintained confidentiality; designed and produced menus and specialty signs; assisted General Manager, Marketing and Events Director, Executive Chef and Restaurant Director.05/11 - 7/11 OPERATIONS MANAGERJoann Fabric and Craft Store 3220 S Soncy, Amarillo TX 79124, 806-467-8337. Performed store audits and inventory, Manager on Duty; trained new hires and monitored performance; opened and closed store; reconciled cash drawers; prepared periodic reports; resolved employee and customer problems/complaints; and other duties as necessary.07/10 - 05/11 CLERKQuilted Bliss 4332 Teckla Blvd, Amarillo TX 79109, PHONE NUMBER AVAILABLE Assisted customers with selection of fabric and notion purchases; processed new inventory; maintained inventory system; opened and closed store; trained, handled cash and credit card transactions.12/08 - 05/10 CERTIFICATE OF INSURANCE MANAGERUpshaw Insurance Agency 801 S Fillmore, Amarillo TX 79101, PHONE NUMBER AVAILABLE Read insurance sections of contracts; advised insureds of needs; issued appropriate certificates of insurance and riders; updated, revised and issued renewal certificates.01/08 - 04/08 HUMAN RESOURCES MANAGERHome Depot 2410 S Georgia, Amarillo TX 79109, 806-468-9100. Employee advocate for store in an Assistant Store Manager role reporting directly to store manager with dotted line to Regional HR Manager; responsible for all basic HR duties including accurate scheduling of floor coverage, recruiting, hiring, orientation, timely completion of ongoing training and performance reviews, wage increases, attendance, reward and recognition programs and the rollout of new initiatives; managed various company programs, safety, benefits, 401(k) enrollment, and payroll issues; other duties included investigations, coaching, handling occupational injuries, compiling monthly newsletter, holding Townhall meetings, maintaining appropriate records and required posters.01/06 - 12/07 HUMAN RESOURCES MANAGER/PAYROLLAMA/TechTel 7201 I-40 W Suite 200, Amarillo TX 79106, PHONE NUMBER AVAILABLE Established the Human Resources/Payroll office, files, and procedures; one person department responsible for all aspects of Human Resources including biweekly payroll for 70 employees; recruitment; conducted new hire and benefits orientation and annual open benefit enrollment; submitted payment of child support, 401(k) contributions and loans, and biweekly bills from benefit carriers; administration of COBRA, FMLA and other mandated programs; management of cell phone assignment and inventory; submission of DOL reports; conducted TWC hearings; evaluation and revision of self-insured medical plan and 125 Cafeteria policies, employee guide, company policies, and forms; provided coaching and intervention; implementation of new programs and policies; management of occupational injuries; development and distribution of specialized biweekly payroll reports; liaison between employees and management, insurance agents, third party administrator, doctors offices, etc; management of claims resolution; reconciliation of daily deposit and cash drawer.11/93  11/05 BENEFITS MANAGERAffiliated Foods, Inc. 1401 W. Farmers Ave, Amarillo TX 79118, 806-372-3851. (12/96  11/05): Administered partially self-funded medical plan, self-funded dental plan and disability plan, and 125 cafeteria plan; negotiated physician network, hospital, EAP, pharmacy and third party administrator contracts, HIPAA, and 401(k) administration for parent corporation and two subsidiaries; accounted for medical, dental, disability and 125 plan costs; administered on-line Open Enrollment for 1,200 employees; updated plan documents; evaluated 125 policies; and conducted stop loss analysis; resolved claims and problems with insurance agents, third party administrators, attorneys, doctors, hospitals, all levels of management, and employees; supervised four staff handling occupational and non-occupational injuries, benefits enrollment, 125 billing, personnel records, benefit accruals, job/salary changes, and FMLA and COBRA administration; HR duties included handling employee conflicts/complaints, investigations/resolutions; employee handbook revisions, and FLSA. Office Manager (11/93  12/96): Supervised four office staff; managed occupational and non-occupational disability claims, LTD claims, cost accounting, fleet accidents, litigation files, and resolution of problems.CERTIFICATIONS:SPHR, 2004-2010EDUCATION:Kaplan University, Texas A&M University at Corpus Christi, TXAA degree Del Mar College 1978.

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