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Harvey Gibson JrWillingboro, New Jersey, United StatesEMAIL AVAILABLELINKEDIN LINK AVAILABLESummaryEffective SAP Basis Administrator with expertise in configuring user access profiles and managing authorization roles to maintain data integrity. Skilled in providing technical support to users on various SAP modules and troubleshooting issues related to transactions. Successfully coordinated with internal teams for technical issues resolution during project implementation. Maintained a high level of customer satisfaction as a Product Support Specialist by implementing process improvements and responding promptly to inquiries. As a Technical Sales Representative, identified customer needs and provided tailored solutions while establishing strong relationships with key stakeholders in the industry.ExperienceSAP Jr.Basis/Intranet AdministratorEdmund OpticsMar 2012 - Present (11 years 10 months)Provided technical support to users on various SAP modules (SAP ECC, FI, CO, SD, MM, APO CIF for Supply Chain Inventory Management). Configured and monitored user access for Windows. Managed, configured, authorization roles and profiles to help maintain data integrity in accordance with company policy. Implemented transport management processes using the STMS to secure movement of data between development environments and company locations worldwide. Worked with internal teams assisting with new project/system implementation. Tested new functionality after upgrades or implementations to ensure that bugs were resolved before release/Go-Live date. Help Desk monitoring via internal Help Desk ticket providing completed resolutions to daily employee workflow problems/ issues.Product Support SpecialistEdmund OpticsOct 2008 - Mar 2012 (3 years 6 months)Worked in a team environment. Primary responsibilities included providing technical support for 15,000+ product line. Logged customer complaints/corrective action issues into company CRM database. Responsible for updating and maintaining internal product knowledgebase database for internal reference use. Maintained a 99% efficiency percentage during the term of the position. Colorvision Technical Sales RepresentativeDatacolor2001 - 2008 (7 years)Responsible for providing technical support for 10 products. Responsible for maintain product knowledgebase for customer support reference. Responsible for deploying and assisting with customer software installations on Windows & Mac OS systems.Harvey Gibson Jr - page 1Required travel to product trade shows, provide product demos, and handle POS (point of sale) transactions at product trade shows.Quality Assurance Applications TesterDatacolorJan 1999 - Jan 2001 (2 years 1 month)Responsible for checking software by performing tests (manual and automated) that take the technology/software through every scenario to find malfunctions. When malfunctions or bugs were spotted, they were documented, recorded and reported to the developer group and ensure that they redo the part of the software thats malfunctioning until it worked as expected. Worked with developers to create testing script scenarios. Ability to lift/carry 50lbs. Software Services TechnicianDatacolor1988 - 1999 (11 years)Responsible for creating and transferring software application data, bug fixes, updates to DEC PDP, RT11,and IBM P/S2 systems. Responsible for creating software instructions for customer use externally as well as internally.Shift ManagerFedEx Kinkos International IncJan 1990 - Feb 1993 (3 years 2 months)Experienced Shift Manager responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on the respective shift. Duties included ordering/stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency and customer service. Responsible for providing offering service, assistance to the Princeton University faculty/student community.Distribution CoordinatorOn Line Software International Inc1984 - 1988 (4 years)Responsibilities included; manufacturing, packaging, and distribution of 15 software products to customers globally. Maintaining product stock levels for multiple stock locations. Creating and maintaining production and logistics reports for upper management. Provided employee training for (2) assistants.Software Manufacturing TechnicianMartin Marietta Data Systems1982 - 1984 (2 years)Responsibilities included; manufacturing, packaging, and distribution of 15 software products to customers globally. Creating and maintaining production and logistics reports for upper management Office Services SpecialistMathematicaHarvey Gibson Jr - page 21982 - 1984 (2 years)Responsible for maintaining stockroom inventories for multiple onsite locations. Responsible for maintaining grounds during inclement weather. Responsible for providing transportation to multiple company locations. Handled employee and sites moves based on requirements from management. Responsible for distribution and transportation of mail to and from the local post office. Ability to lift/carry 50lbs.EducationRutgers University1979 - 1980Trenton Central High School1976 - 1979Licenses & CertificationsISO 14001: 2015 Environmental Management Systems Certified Training - DEKRAEM2036ISO 13485:2016 Certified Internal Auditor Training - DEKRA North America Internal Quality System Auditing - Bywater, Inc.#1223Datacolor Certified ColorFacts Professional - Datacolor Imaging Science Foundation (ISF) Inc. - Lion Audio Video Consultants Inc. SkillsEmployee Training  Internal Communications  Product Testing  Job Scheduling  Canon Color Copiers  Desktop Publishing  IBM 9300 Copier  IBM DOCUTECH Copier  Written Communication software duplicationHonors & AwardsMartin Marietta Data Systems - Department of the Month 1986 - Don Shaw - Director of Operations - Martin Marietta Data Systems May 1986Recognition award for outstanding service.Datacolor International 5 Year Service Award - Thomas Palazzolo - Director of Operations - Datacolor Int'lHarvey Gibson Jr - page 3Nov 1993Award for dedicated service to the company.Edmund Optics 5 Year Service Award - Robert Edmund - CEO - Edmund Optics Oct 2013Award for dedicated service to the companyEdmund Optics 10 Year Service Award - Robert Edmund - CEO - Edmund Optics Oct 2018Award for dedicated service to the companyEdmund Optics 15 Year Service Award - Marisa Edmund - Vice President Marketing- Edmund OpticsOct 2023Award for dedicated service to the company.Datacolor International - 10 Year Service Award - Dave Crozier - CEO - Datacolor InternationalNov 1998Award for dedicated service to the company.Datacolor International 15 Year Service Award - Terry Downes- CEO - Datacolor InternationalNov 2003Award for dedicated service to the companyHarvey Gibson Jr - page 4