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Click here or scroll down to respond to this candidateJohn W. Dupree JrBrandywine, MD Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEVeterans Preference: Street Address Point (Disability)Clearance: Secret (Expired)PROFESSIONAL SUMMARYExperienced IT professional with a strong background in audit methodologies and risk assessment. Proficient in evaluating IT systems, identifying vulnerabilities, and implementing effective risk mitigation controls. Skilled in conducting comprehensive audits, ensuring regulatory compliance, and enhancing operational efficiency. Possess in-depth knowledge of industry standards and best practices in IT governance. Proven ability to communicate complex technical concepts to non-technical stakeholders and collaborate effectively with cross-functional teams. Committed to continuous learning and staying updated with emerging technologies and cybersecurity trends. Seeking to leverage my expertise to contribute to the success of an organization in an IT Audit role.SKILLSData Quality AssuranceData SecuritySQL ProficiencyData GovernanceData AnalysisDatabase ManagementData ComplianceEXPERIENCEJANUARY 2023-CURRENTDATABASE SUPPORT TECHNICIANBerkeley County School DistrictDeveloped new and enhanced current student information system (SIS), custom HTML pages, and object reportsAssisted with the support of the SIS application servers and Oracle databasesPerformed student demographic data exports from SIS for various software applications and reportsProvided first-level help desk support via telephone or work order system for end users regarding the district's administrative and instructional applicationsCreated and maintained documentation for administrative and instructional applications; Designed and developed a relational databasePerformed daily checks of scheduled processesEducated customers regarding system usage and additional products and services.AUGUST 2022-JANUARY 2023SENIOR DESKTOP SUPPORT TECHNICIANGXO LogisticsReviewed compliance requirement specification, as well as recommendations related to asset managementAdvised management and collaborated with management in making recommendations to Internal and external officials regarding plans to adjust or modify operating policy and procedures using ServiceNow GRC toolsPlanned and carried out the assignments, coordinating work and resolving problems with other IT Specialists and user representatives exercising judgment to meet organizational strategic goalsProvided written reports on problems and recommendations for resolutionConstructed and tested customized controls based on various platforms and operating systemsCollaborated with Technology team members to ensure efficient operation of the organization's desktop computing environmentAUGUST 2021-AUGUST 2022DESKTOP ADMINISTRATOR IRoper St. Francis Health CareInstalled, configured, upgraded, maintained, and supported desktop systems based on customer service requestsDeveloped preventive maintenance procedures to avoid system failuresMaintained servers, computers, printers, and other software and hardware peripheralsProvided job training to new hires as neededPerformed failure analysis and determine corrective action plansOversaw inventory management of software and hardware componentsMaintained accurate documentation for system installations, configurations, upgrades, and disaster recovery activities in Enterprise Knowledge BaseAUGUST 2016-AUGUST 2021HELP DESK SPECIALIST IRoper St. Francis Health Care (Ladson, SC)Developed and provided employee training on compliance policies, practices, and reporting systems; Identifying, investigating, and reporting compliance issues, irregularities, and violationsMaintained records of compliance activitiesCreated and checked the status of Help Desk Trouble tickets using Footprint Ticketing/Hardware Tracking SystemCreated and maintained End User Support via LiveChatCollaborated with other IT departments to ensure smooth operations across the organization.Managed passwords, permissions, and security settings for end-users within the company network.Updated knowledge base articles to provide users and fellow technicians accurate information.JUNE 2013-MAY 2016USER SUPPORT SPECIALISTModulant Data Management Solutions (North Charleston, SC)Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management, and systems/software auditing via BMC Track-It PlatformAssessed risk factors and advise on vulnerability to attack from a variety of sourcesEmployed working knowledge of federal laws and regulations testing controls related to the security of electronic transmission and management of health records relating to HIPPAImplemented solutions that reduced single points of failure and improved system uptime to 99.9% availability; ProjectAssisted in configuring and managed the enterprise-wide Sharepoint platform in coordination with the Project Management teamMaintained Deltek financial database for the organizationControlled access to databases by giving security passwords and permissionsMaintained backup or recovery options to retrieve the lost data using Axcient and local storagePerformed data cleansing and data migration functionInstalled, configured, and upgraded the Costpoint/Deltek server and back-end to suit the database needsPlanned, implemented, maintained auditing and testing an organization's business continuity and disaster recovery procedures as member of Disaster Recovery TeamConducted internal SOX Audit in conjunction with Financial TeamAPRIL 2013-JUNE 2013INFORMATION CENTER ANALYSTGeneral Dynamics Land Systems-Force Protection (Ladson, SC)Provided first-line technical support to users in the area of account administration, operating systems, application support, equipment andOversaw account creation using MS Exchange 2010 on Windows 2008 Server environmentConfigured, supported, and administered both in-house developed software and third-party software packagesLogged and updated tickets using BMC Footprints 11.5MAY 2011-JANUARY 2013HELP DESK SUPPORT TECHNICIANUnited States Army (Guantanamo Bay, Cuba)Performed diagnostic problem identification and respond to user issues for more than 300 service membersCreated over 600 user accounts for non-secure and secure networks enhancing productivity and functionality.Documented and logged all help desk interactions using Unicenter Service DeskAdhered to the policies/procedures for security and privacy compliance ( NIST SP 800-171 )Recorded customer issues on databases to streamline the process and fastrack resolutions.Established a functional Disaster Recovery Plan for all Joint Task Force unitsPerformed routine physical security assessments weeklyCollaborated with cross-functional teams to improve product performance and usability.Conducted webinars and training sessions for clients on the use of company products.Developed knowledge base articles for common issues faced by customers.APRIL 2003-MAY 2011INFORMATION SYSTEMS SPECIALISTUnited States Army (Fort Hood, TX)Supervised creation of user accounts in Active DirectoryMigrated user data as well as network assets into different Organizational Units using Active Directory to standardize all systems on the local area networkPerformed troubleshooting remotely utilizing Remote Desktop and Network Management using Solar WindsInformation Assurance Security Officer (IASO) responsible for management of over 500 network assetsResponsible for remediation of software problems on such programs as Citrix, ApproveIt, Tumbleweed, Microsoft OutlookMaintained computer systems with Windows Update patches and IAVA compliance; Regulated and performed duties under DoD 8570-1M directiveEDUCATIONAssociate in Science (A.S.) - Cyber SecurityTrident Technical College, North Charleston, SCMay 2025Your IT Career AcademyApril 2024UNITED STATES ARMY SCHOOL OF INFORMATION TECHNOLOGY & SYSTEMS SUPPORTApril 2003Network + TrainedSecurity + TrainedHigh School DiplomaBURKE HIGH SCHOOL, Charleston, SCMay 1999CAREER EXPERIENCEBerkeley County School District, DATABASE SUPPORT TECHNICIAN, 01/2023, present, Full Time Monday-Friday 7:30am-4:30pm; on-call as needed; 40+ hours/weekGXO Logistics, SENIOR DESTOP SUPPORT TECHNICIAN, 08/2022, 01/2023, Full Time Monday-Friday 7am-4:30pm; on-call as needed; 40+ hours/weekRoper St. Francis Health Care, DESKTOP ADMINISTRATOR I, 08/2021, 08/2022, Full Time Monday-Friday 7am-4:30pmRoper St. Francis Health Care (Ladson, SC), HELP DESK SPECIALIST I, 08/2016, 08/2021, Full Time Monday-Friday 7am-4:30pm; some weekends; 40+ hours/weekModulant Data Management Solutions (North Charleston, SC), USER SUPPORT SPECIALIST, 06/2013, 05/2016, Full Time Monday-Friday 8am-5pm, 40 hours/weekGeneral Dynamics Land Systems-Force Protection (Ladson, SC), INFORMATION CENTER ANALYST, 04/2013, 06/2013, Full Time Monday-Friday 8am-5pm, 40 hours/weekUnited States Army (Guantanamo Bay, Cuba), HELP DESK SUPPORT TECHNICIAN, 05/2011, 01/2013United States Army (Fort Hood, TX), INFORMATION SYSTEMS SPECIALIST, 04/2003, 05/2011, Full Time |
