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Click here or scroll down to respond to this candidate980 Walther Blvd.Lawrenceville, Ga Street Address
PHONE NUMBER AVAILABLE cellEMAIL AVAILABLEObjectiveTo obtain a part-time evening position as an Accounting Assistant/Clerk.EducationTroy State University Montgomery, Alabama(September, 1979 May, 1981)Experience2008 retired Georgia Vocational Rehab Agency Atlanta, GeorgiaAccounting ParaprofesionalRetrieve invoices from printer daily; access e-view to review invoices and determine if valid for payment. Determine if medical records received within 60 days of original request prior to approval. Verify claimant information on medical records and match name on invoices, validate provider information, indicate amount to be paid on invoice, maintain 99% accuracy rate of documents authorized and forward authorized information to appropriate staff within 1 day of completion. Validate documents before authorizing, initial and date stamp invoices to certify approval and readiness for payment; complete approval of authorization with same day of receipt.Receive in in daily queues, phone duty making determination on payments to claimants, doctors and facilities. Advising claimants of determination on claims for disability, advising adjudicators of claimants status, giving information to doctors or facilities of claimants current status when inquired. Conducts legal research and heavy proofreading of documents.1998 2007 Georgia Department of Community Affairs Atlanta, GeorgiaCollections/Loan CounselorResponsible for the collections on 1000+ FHA, Conventional and VA mortgages ranging from 5-59 days delinquent. Determine mortgagors reason for delinquency and counsel them on prioritizing debts. Negotiate payment arrangements to bring loan current as soon as possible. Create monthly spreadsheet showing status of all delinquent loans for review by State Home Mortgage and the Investor. Provide timely and accurate information and response to Customer requirements, challenges, issues and information requests. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Perform other related duties as assigned and as necessary depending on customer needs and workflow.1997 1997 Intl. Telemedia Associates Marietta, GeorgiaCustomer Service RepresentativeHandled a high volume of inbound calls from customers regarding statements as efficiently and effectively as possible. Acted as customer advocate with internal/external network to ensure resolution of customer account issues. Conducted outbound calls to verify billing information. Provided timely and accurate information and response to Customer requirements, challenges, issues and information requests. Maintained solid customer relationships by handling their questions and concerns with speed and professionalism. Performed other related duties as assigned and as necessary depending on customer needs and workflow.1996 1997 Lowes Corporate Office Montgomery, AlabamaCustomer Service RepresentativeResolved inbound customer billing inquiries as efficiently and effectively as possible. Provided timely and accurate information and response to Customer requirements, challenges, issues and information requests. Processed assigned account from the time of billing through final resolution of balance. Maintained solid customer relationships by handling their questions and concerns with speed and professionalism. Maintained customer information in database profile system. Performed other related duties as assigned and as necessary depending on customer needs and workflow.1985 1993 United States Army Montgomery, AlabamaCustomer Service RepresentativeObtained authorizations and processed military personnel paperwork for security clearance. Analyzed security situations to determine permissible conclusions for officers. Provided a full range of administrative, clerical and office support including, but not limited to:- Word processing production for a variety of officers.- Managed calendars.- Assisted in phone reception for officers and administrative departments.- Prepared and coordinated mail, faxes, and express packages.- Provided filing assistance.- Provided clerical/administrative support, including the composition and preparation of routine correspondence and presentations using computer software applications.- Prepared and maintained telephone directory and other company information.- Performed photocopying and other production services.References: Available upon request. |
