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Click here or scroll down to respond to this candidateCandidate's Name
Palm Harbor, FL Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEEXECUTIVE SUMMARYDynamic product development and management leader with a proven track record of driving innovation in the financial services and payment technology sectors. Expert in shaping and executing strategic product visions, managing full product lifecycles, and collaborating with cross-functional teams to deliver customer-centric solutions. Adept at leveraging market insights to inform product strategies and maintaining a competitive edge in the rapidly evolving payments industry.SKILLSProduct Management: Strategy, Roadmap Planning, Market Insights, Competitive Analysis, Business Case Formulation, Pricing, ROI Analysis and presentation.Market Analysis: Trend Analysis, Competitive Intelligence, Customer Research.Leadership: Cross-functional Team Leadership, Stakeholder Management, Change Management, Agile Practices.Business Analysis: Requirements Gathering, Workflow Diagramming, User Stories, Acceptance Criteria, Data Mapping, UI Wireframes.Project Management: Lean/Agile Practices, Scrum, Kanban, Change Management, Quality Assurance (QA).Technical Proficiency: Excel, Visio, Jira, Tableau, SQL.Communication: Executive Presentations, Thought Leadership, Documentation, Collaboration, Cross-functional Leadership, Stakeholder Management, Verbal and Written Communication.EXPERIENCEOMNI PAYMENT ADVISORS Palm Harbor, Florida 06/2016 PresentPrincipal ConsultantProviding contract product management services to leading FinTech companies, processors, card networks, payment gateways, and enterprise merchants.Successfully completed critical payment-focused initiatives for credit, debit, loyalty, commercial and gift card, payment data encryption, tokenization and EMV, using both waterfall and agile methodology.As in-house payment expert for enterprise merchants, led RFPs for payment processor, gateway and chargeback management systems resulting in significant cost reductions, enhanced capabilities, improved SLAs.Delivered cost reduction and revenue recovery programs for enterprise merchant clients, ensuring interchange optimization, chargeback management, and enhanced data security, chargeback mitigation and management.Successfully led and managed key strategic initiatives for system cloud migration, transitions from waterfall to agile project management, interchange optimization, data security, SaaS and HaaS.Key clients have included Pivotal Payments, Outback, Carrabbas, Bonefish Grill, Flemings, Discover Card Global Network, Diners Club International, and Fleetcor Technologies.FIS GLOBAL - St Petersburg, Florida 08/2013 06/2016SVP of Retail Product DevelopmentResponsible for new product development initiatives for North American Retail business units including the 6 product teams comprising merchant acquiring, check processing, gift card, payment gateway, PIN debit network, ID verification/authentication and licensed processing software products.Successfully completed the initiative to stand up FIS's new in-house merchant acquiring platform, including business case creation, leadership approval of business case and multimillion $ capital funding approval.Responsible for annual product development and capital requirements, approval, and budget management.Led strategic initiatives, including the review, selection and negotiation of best-in-class transaction data encryption and tokenization technologies for FIS acquiring and gateway platforms.Formed business and legal partnerships with key strategic and technology vendors, while leading product teams for each retail business unit, while working within the FISs highly matrixed organization.STERLING PAYMENT TECHNOLOGIES Tampa, Florida 08/2010 08/2013Director of Product DevelopmentResponsible for strategic product initiatives including the development and alignment of product vision and strategy for payment acceptance solutions.Successfully led the development and launch of a suite of payment acceptance solutions designed for small to mid-sized merchants.Led the functional requirement and development of Sterlings payment gateway including market launch.Led the strategy and development of a secure POS interface device for seamless POS payment integration and wireless transaction communication.REVOLUTION MONEY - St Petersburg, Florida 08/2007 08/2010Vice President of Product ManagementHead of product development for Revolutions retail card system and peer-to-peer money transfer network. Scope of responsibilities included co-branded card account management, card program marketing, development, and launch of the co-branded and affinity card programs.Led the design and development of the initial production versions of the 1st PIN enabled credit card and stored value card, including the development of card network operating regulations, card design and security features.Developed and launched prepaid card functionality onto the Money Exchange money transfer system turning the peer-to-peer product into a full re-loadable prepaid account solution for use in retail locations, ATMs, or online.MOTIVANO Inc. Tampa, Florida 09/2005 08/2007Vice President of Product DevelopmentResponsible for the overall strategy and development of Motivanos flagship card product line, including reward-based merchant incentive card programs as well as FSA, HRA, and HSA prepaid debit card programs.Developed short- and long-term pricing, marketing, promotion, and placement strategies that grew market share for new and existing products.Developed and implemented a strategy to partner with key software vendors and suppliers to strengthen the overall capabilities and build a referral and reseller channel for multi-channel products.TECHTREX Inc. Tampa, Florida 09/2003 09/2005Vice President of Product Development and MarketingResponsible for payment application design and development for terminal-based merchant solutions as well as the development and overall product strategy for a new line of hardware and software payment products for the US market.Defined the requirements for the core application ensuring key functionality for the key industry segments.Led integration initiatives for major merchant processors in the US.PAYMENTECH, L.P Tampa, Florida 06/1996 09/ 2003Senior Director of Product ManagementResponsible for the development and implementation of payment acceptance and processing products for Paymentech's front-end authorization system for the US and Canada, including the development and implementation.Successfully led an initiative to develop and launch Paymentechs 1st a proprietary closed-loop stored value system with capabilities that included Gift Card, Employee Card, Merchandise Return Card, as well as web-enabled issuance and reload capabilities. This product was successfully launched for Outback Steakhouse, Carrabbas and Hooters Restaurants, with initial cards issued exceeding 14 million the first year.Led teams of product managers, analysts and integration support responsible for new product development and maintenance, vendor integrations, and overall partner management.Developed a solution for enabling legacy POS systems to seamlessly communicate over an IP network to enable high-speed authorization processing capabilities, as well as an innovative standin processing capability for embedded POS terminal applications ensuring 100% uptime performance. This solution was critical to retaining the largest steakhouse chain in North America.CERTIFICATIONS - Pragmatic Marketing, Total Quality ManagementEDUCATION - Wayne State College, Bachelor of Science in Business Marketing |
