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Title Scrum Master Agile Coach
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Candidate's Name
Forney, TX Street Address
Mobile: PHONE NUMBER AVAILABLEPersonal Email: EMAIL AVAILABLE or EMAIL AVAILABLEACCOMPLISHMENTSResults-driven, goal-oriented professional with 11years as an accountant, 7years as Scrum Master, 2 years as Release Train Engineer (RTE), and 4years of Agile Coach. I have an extensive Agile (Scrum, SAFe, Kanban, and DEVOPs), and a solid track record of success in delivering quality projects on time and within budget. Distinguished ability to employ problem solving and decision-making skills to quickly deliver solutions to complex problems. Adapt at driving full project lifecycle from concept, design, development, testing, and delivery. Able to establish and maintain productive relationships across all organizational levels.Excellent at leading cross functional teams and navigating all the hurdles of team building.ACCOMPLISHMENTSKnowledge of various Agile, Scrum, XP, Kanban Principles, Safe, SDLC, Waterfall, TDD, Continuous Integration, DevOps, Design thinking, Change Management.Cybersecurity+(GRC Security Analyst /SOC Analyst)21Knowledge of Jira- Confluence, Version 1, Rally MS Project, Team Foundation Server(TFS), Service Now, Business Analysis, Rally, Scrummage Tool, Salesforces, SharePoint, Asana, Excel, Tableau, MS Project, Microsoft Teams, Webex, Blue Jean, AWS Cloud PractitionerKnowledge of HIPAA, Fraud Waste and Abuse, Excel and tableau, SmartsheetsManaged multiple Med D Client Implementation and enrollment engagements.Experience in performing Root Cause & Gap analysis and assessments involving HIPAA.related issues.Behavior Driven Development (BDD). Continuous Integration, Continuous Testing,Pairing, Automated Testing, Agile GamesExcellent experience facilitating agile practices, in the delivery of enterprise.applications through multiple release cycles. Strong ability to lead teams, coach/mentor, develop user stories and establish lightweight software configuration management and release processes that enables organizations to build high-value products quickly and effectively.Great experience in using and applying different metrics like Velocity, Burn down, Lead Time, Cycle Time, Team Velocity, Agile Metrics, Kanban, Work in Progress etc.Methodologies: Agile (Scrum, Scaled SAFe 5, Kanban and DevOps), Waterfall, ETL, SDLC.Workflow Tools: Version1, JIRA, Rally, Service Now, Agile Central, Jenkins, Roster, PEGA, TFS, Confluence, Smartsheet, Bamboo, SharePoint, HP-ALM, AS400, Git Hub, MS-Visio, MS-Excel, MS-Word, MS-PowerPoint, Microsoft Office Project, Pair Programming.Applications: SQL (SSIS, SSAS, SSRS), Oracle, AIX and Linux.SAFe Agile Coach / coach 10/08/2023 to 05/29/2024VERIZON.As Agile coach for the Customer. I did complete setup of Agile infrastructure moving the teams from waterfall into Agile.Develop training slides for knowledge transfer to stakeholders, teammates and new joiners.Do presentation on Agile and the different agile frameworks to team and all who have interest in the project.Setup the different agile ceremonies like Backlog refinement, Sprint planning, Daily standups, Sprint review, and sprint Retrospective respectivelyProvided extensive guidance/training to highly effective teams on how to implement Agile frameworks like Scrum, Kanban, SAFe and DevOps also implementing the different scrum ceremonies (Backlog Grooming, Sprint Planning, Daily stand-up, Sprint Review, Sprint Retrospective) using Jira and Kanban.Worked effectively with multiple Scrum teams with team mates locally and offshore using the SAFe framework.Prepare team for PI Planning, work with Product Owner to arrange and prioritize team backlog ahead of PI Planning using tools like Rally, WebEx, Agile CentralPrepare team Capacity and load using Historical velocity ahead of PI Planning, and had successful PIsCoordinate and participate in PI Planning with other Agile Coaches and Release Train Engineers (RTEs) and had successful plannings.Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum team.Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.Trained junior members of IT team regarding network security and troubleshooting of data circuits using WebEx recording sessions and archiving for future use.Managed creative projects from concept to completion while managing outside vendors.Collaborated with clients from concept (user stories) through final delivery of product or service.Supervised and provided direction for six technical direct reports regarding network activities.Agile Coach 02/12/2022 to 11/01/2023Fiserv Implementing Partner Insight Global.Lead and support Agile transformation at Fiserv. Working with software development teams in creating a more effective and efficient working environment. Creating a Community of Practices.Coach Executive leaders, Scrum Teams and Management towards improving agile processes and metrics. Help with new Scrum team setup or evaluate and mentor existing Scrum teams. Deliver training classes as part of coaching for roles including product owners, developers, and testers.Develop and evaluate team metrics and make recommendations to teams and management for improvements. Coordinate the delivery of all agile product development within Fiserv.Developing Agile Community of Practice to include Scrum Masters, Product Owners, and other Agile Team Members and Bringing external viewpoints regarding ever-changing Agile approaches, tools, skills to the organization, including updating process and role definitions as needed.Design, Development and Maintenance of IT Processes and Ways of Working across full digital product lifecycle, including Organizational Playbook, which encompasses Goals and associated Metrics, Governance model, and sub-organizational responsibilities, Process definition and how-to guides, Role-based competency requirements, Role-specific training plans, including development and maintenance of learning paths specific to individual roles and skillsets.Leads and drives business transformation strategies using Agile, Lean and Design Thinking methodologies and influence across operations, helping executive and leaders at the top understand their role and how to lead change.Crafts a holistic strategy for driving adoption, from the introduction and employee education, to building communities of practice, to sustaining the methodologies and continually offering strategies for improvement. Mentors leaders on how they grow the skills and competencies to help their organization embrace the adoption.Project Manager / Scrum Master Ford Motors 03/12/2022 to 01/30/2023 Implementing Partner Modis. (Contract)Lead and support Agile transformation with a team of 8 Agile coaches and over 180 agile teams within Ford GloballyWorking with software development teams in creating a more effective and efficient working environment. Creating a Community of Practices.Coach Executive leaders, Scrum Teams and Management towards improving agile processes and metrics. Help with new Scrum team setup or evaluate and mentor existing Scrum teams. Deliver training classes as part of coaching for roles including product owners, developers, and testers.Develop and evaluate team metrics and make recommendations to teams and management for improvements. Coordinate the delivery of all agile product development within Ford.Developing Agile Community of Practice to include Scrum Masters, Product Owners, andother Agile Team Members and Bringing external viewpoints regarding ever-changing Agile.approaches, tools, skills to the organization, including updating process and role definitions.as needed.Develop and evaluate team metrics and make recommendations to teams and management.for improvements. Coordinate the delivery of all agile product development within Ford.Developing Agile Community of Practice to include Scrum Masters, Product Owners, andother Agile Team Members and Bringing external viewpoints regarding ever-changing Agile approaches, tools, skills to the organization, including updating process and role definitions as needed.Design, Development and Maintenance of IT Processes and Ways of Working across full digital product lifecycle, including Organizational Playbook, which encompasses Goals and associated Metrics, Governance model, and sub-organizational responsibilities, Process definition and how-to guides, Role-based competency requirements, Role-specific training plans, including development and maintenance of learning paths specific to individual roles and skillsets.Leads and drives business transformation strategies using Agile, Lean and Design Thinking methodologies and influence across operations, helping executive and leaders at the top understand their role and how to lead change.Crafts a holistic strategy for driving adoption, from the introduction and employee education, to building communities of practice, to sustaining the methodologies and continually offering strategies for improvement. Mentors leaders on how they grow the skills and competencies to help their organization embrace the adoption.Agile coach 05/12/2019 to 11/17/2019Expedia/Vrbo. Implementing Partner eTeam.Train team through presentation KT (knowledge Transfer) on how to transform traditional Waterfall systems into Agile.Prepare train and present roadmap into Agile, Scrum (SAFe), Kanban and DevOps frameworks.Provided extensive guidance to highly effective teams on how to use Scrum/SAFe, Kanban and DevOps by educating and implementing the different scrum ceremonies using the Atlassian tools (Jira, confluence, Jenkins, Bamboo, Roster, Service Now etc.).Using the Kanban Framework to handle high priority issues in an amicable way to avoid downtime.Setup Projects from inception, creating Versions, Epics, Components, Features, User Stories etc.Using Spike in Jira to track, research on different items blocking team mates on project issues during SprintsOrganize and coordinate meetings with various teams to look into tasks, request orders from Service Now and Smartsheet, problem reported issues and assigning to various teams with background to handle and fix them.Using gadgets in Jira to build customized dashboards for different scrum teams and using the burndown chard to track day to day progress of team as a MetrixDetermine velocity/Load, capacity planning during sprint planning sessions.Work with Product Owners and Managers to organize and prioritize backlog items on a weekly basisResearched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum teamTrack and resolve blockers on the Jira board for both on site and offshore resources.Organize and coordinate all scrum ceremonies and different KTs for entire teamOrganize Scrum of scrum meetings to touch base with all scrum masters in the entire organizationIdentify resources with specific skill set and bandwidth to assign tasks especially with the Kanban TeamProactively identified and found ways to resolve issues to prevent distractions and keep projects on track.Agile coach 02/28/2019 to 05/04/2019CAPITAL GROUP American Fund. Implementing Partner InfosysProvided extensive guidance to highly effective teams on how to use Scrum, SAFe, Kanban and DevOps by educating and implementing the different scrum ceremonies using the Atlassian tools (Jira, confluence, Bamboo etc.).Using Spike in Jira to track research on different items blocking team mates on project issuesOrganize and coordinate meetings with various teams to look into tasks, request orders, problem reported issues and assigning to various teams with background to handle and fix them.Using HP-ALM, Jira, Service Now to work with Developers from different background like PEGA PRPC Engineers, Java, .Net, Informatica, MSBI (SQL, SSRS, SSIS, SSAS), Big Data/Datawarehouse.Using gadgets in Jira to build customized dashboards for different scrum teamsResearched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum teamTrack and resolve blockers on the Jira board for both on site and offshore resources.Organize and coordinate all scrum ceremonies and different KT (knowledge Transfer) for entire teamOrganize Scrum of scrum meetings to touch base with all scrum masters in the entire organizationIdentify resources with specific skill set and bandwidth to assign tasks especially with the Kanban TeamProactively identified and found ways to resolve issues to prevent distractions and keep projects on track.Worked effectively with multiple Scrum teams both internally and off-shore.Trained junior members of IT team regarding network security and troubleshooting of data circuits using WebEx recording sessions and archiving for future useManaged creative projects from concept to completion while managing outside vendors.Collaborated with clients from concept (user stories) through final delivery of product or service.Supervised and provided direction for six technical direct reports regarding network activities.Scrum Master 04/2018 to 02/26/2019Bayview Loan Servicing  Miami, Fl (PEGA Development). Implementing Partner InfosysProvided extensive guidance to highly effective teams on how to use Scrum by educating and implementing the different scrum ceremonies using the Jira and Kanban ToolResearched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum team.Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.Worked effectively with multiple Scrum teams both internally and off-shore.Trained junior members of IT team regarding network security and troubleshooting of data circuits using WebEx recording sessions and archiving for future useManaged creative projects from concept to completion while managing outside vendors.Collaborated with clients from concept (user stories) through final delivery of product or service.Supervised and provided direction for six technical direct reports regarding network activities.Scrum Master 02/2017 to 04/2018CVS Caremark  Richardson, TX (Mobile I-Pad). Implementing Partner InfosysUsing the HP-ALM, JIRA SharePoint and TFS tools to manage track guide shield team on side and off shore to manage and develop the iPad application.Directing and Implementing all Agile Scrum ceremonies to the team by organizing and inviting all involved to attendWork with product owner to Owned and prioritized product backlog with team under control from product ownerOrganize Designed strategic plan for component development practices to support future projects.Directed onsite training (KT) for business users to maximize productivity.Trained junior members of IT team regarding network security and troubleshooting of data circuits using WebEx and recording/ achieving for future useConsistently met datelines and requirements for all production work orders.Provided methodologies for object-oriented software development and efficient database design.Developed workflow charts and diagrams to ensure production team compliance with client deadlines.Managed creative projects from concept to completion while managing outside vendors.Collaborated with clients from concept through final delivery of product or service.SCRUM MASTER 09/2016 to 02/2017NBTY Manufacturing LLC  Bohemia, NY. Implementing Partner InfosysProvided extensive guidance to highly effective teams on how to use Scrum by educating and implementing the different scrum ceremonies using the Jira and Kanban ToolResearched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum team.Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum team.Worked effectively with multiple Scrum teams both internally and off-shore.Trained junior members of IT team regarding network security and troubleshooting of data circuits.Managed creative projects from concept to completion while managing outside vendors.Collaborated with clients from concept through final delivery of product or service.Supervised and provided direction for six technical direct reports regarding network activities.PRODUCT OWNER 04/2016 to 09/2016PricewaterhouseCoopers  Tampa, FL. Implementing Partner Infosys.Allocated and approved team resource usage.Owned and approved team resource usage.Collaborated with clients from concept through final delivery of product or service.Trained junior members of IT team regarding network security and troubleshooting of data circuits.Managed creative projects from concept to completion while managing outside vendors.Designed strategic plan for component development practices to support future projects.Directed onsite training for business users to maximize productivity.Consistently met datelines and requirements for all production work orders.Aligned office departments and increased inter-department communication and data sharingPRODUCT OWNER 08/2015 to 03/2016SunTrust Robinson Humphrey Inc.  Atlanta, GA. Implementing Partner InfosysOwned and prioritized product backlog using Jira/Kanban toolsFocused on building critical features up front in order to identify constraints and technical challenges.Managed the implementation of new features by outlining plans and specifications such as how, where, and when each piece would work.Allocated and approved team resource usage.Directed onsite training for business users to maximize productivity.Designed strategic plan for component development practices to support future projects.Developed workflow charts and diagrams to ensure production team compliance with client deadlines.Coordinated with systems partners to finalize designs and confirm requirements.Collaborated with clients from concept through final delivery of product or service.SCRUM MASTER 02/2013 to 07/2015Northwestern Mutual Life Insurance Company  Milwaukee, WI. Implementing Partner Infosys.Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.Provided extensive guidance to highly effective teams on how to use Scrum by educating and implementing the different scrum ceremonies using the Jira and Kanban ToolResearched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum team.Provided extensive guidance to highly effective teams on how to use Scrum ProcessesWorked effectively with multiple Scrum teams both internally and off-shore.Trained junior members of IT team regarding network security and troubleshooting of data circuits.Coordinated with systems partners to finalize designs and confirm requirements.Consistently met datelines and requirements for all production work orders.Recommended architectural improvements, design solutions and integration solutions.Managed creative projects from concept to completion while managing outside vendors.Developed workflow charts and diagrams to ensure production team compliance with client deadlines.Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.ETL Developer 02/2011 to 01/2013Revolution Mortgage Group (RMG)  Dallas, TXMSBI Developer in SSIS and SSRS and project leadership and provided Liaison role for RMGs managed operations of the Data center and respective Databases.I set up and coordinate regular scrum meetings for the project to get respective updates from different team members and seek solutions to solve themCreate plan that fits scope; define and clearly articulate project goals and milestones (stretch, yet realistic) assemble; coach, manage and motivate team. Also intervene to resolve technical and Business issues using problem solving skills that are second none. Example Brought stalled projects on track within two weeks by setting/ communicating clear vision, goals and milestonesHead team responsible for efficient data insertion, manipulation and retrieval using various joins, indexed views, stored procedures and functions.Manage MSBI Team to developed SSIS packages using for each loop in control flow to process all flat files within folder, File System Task to move file into archive after processing and execute SQL task to insert transaction log data into the SQL table.Manage IT Team responsible for creating database objects like table, views, stored procedures, triggers, functions using T-SQL to provide structure to store data and to maintain database efficiently.Extensive experience working in a SharePoint Environment to communicate reports to end users or client for decision makingWorked on agile sprint-based development process and successfully delivered various reports.I Supported different teams through the entire Business Intelligence project life cycle Developed parameterized reports using SQL Server Reporting Services SSRS.Data Analyst/Accountant 2001 to 2011All Life Insurance Co  Douala CameroonManage Petit Cash for the entire organization.Prepare Payroll on a monthly basis for the company.Analyze monthly premium and provide reports to top management.Prepare and organize internal audit prior to major audit by outside vendor.Manage and prepare daily balance sheet for the organization.Do review work of junior colleagues and provide feedbacks to upper managementPrepare and do Knowledge transfer (KT)EDUCATIONUniversity of Buea  Cameroon Bachelor of ScienceAccounting, 2000Colaberry School of Data Analytics  Richardson, TX CertificationMSBI Developer (SQL, SSRS, SSIS, SSAS)United States May 2013CERTIFICATIONS (Scrum.org, Total Educators)Professional Scrum Master (PSM1)Agile Scrum MasterAgile Scrum Product OwnerAgile CoachAgile Certified TrainerSUMMARYPROFESSIONAL EXPERIENCE

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