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Click here or scroll down to respond to this candidateCandidate's Name
Richmond, VA PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Executive SummaryExecutive technology leader with 15+ years of experience in business management and client relations on all levels of corporate operations seeking a hybrid position in business, technology, and client relations. Passionate supporter of delivering on expectations through technology transformation and structured processes in both local and global markets.Business SkillsCorporate Strategy Revenue/Profit Optimization Partner Relations Compliance & Regulation Technology Incident Management Business Process Improvement PMO Coordination Key Account Management Vendor ManagementTechnical SkillsMicrosoft 365 SharePoint Microsoft Teams Microsoft Visio Microsoft Project Azure Google Workspace ServiceNow HubSpot Asana QuickBooks Aisera Slack ConnectWise PROFESSIONAL EXPERIENCEBusiness Development Manager ITG Healthcare Richmond, VA 2023-Present Led the development and execution of strategic plans tailored to capitalize on new market expansion opportunities in Richmond, VA to overcome challenges in the healthcare industry. Utilized data analysis and market research to identify emerging trends and competitive landscapes. Implemented innovative strategies to differentiate our offerings, penetrate new markets, and maximize profits to achieve long-term business objectives. Fostered positive client relationships by identifying their unique needs, challenges, and objectives. Regularly engaged with clients to provide personalized solutions, address concerns, and ensure satisfaction. Acted as a trusted advisor, offering insights, recommendations, and support to help clients achieve their goals. Proactively anticipated client needs and delivered value-added services to strengthen loyalty and drive repeat business. Employed a proactive approach to identify and pursue new business opportunities. Conducted targeted prospecting and lead generation activities to identify potential clients and market segments. Leveraged persuasive communication and negotiation skills to articulate our value proposition, overcome objections, and close new deals. Developed and maintained a robust pipeline of prospects through effective networking, outreach, and relationship-building efforts. Collaborated closely with internal teams to align business development initiatives with overall company objectives. Worked with marketing teams to develop a compelling presence to support sales efforts. Coordinated with product development teams to ensure alignment between customer needs and product offerings. Provided insights and feedback from the field to inform strategic decision-making and drive continuous improvement across the organization.Chief Operating Officer CloudMSG Richmond, VA 2019-2022 Managed all IT hardware and software technology projects, including an O365 upgrade during a complete operational overhaul during a company-wide transition to remote work. Also handled infrastructure technology upgrades, including outdoor stadium installs, offsite server installations/ updates, and facility equipment upgrades. Worked with the governance and compliance teams for multiple firms to create and maintain standard operating procedures and service level agreements. Headed all weekly and monthly meetings with clients and partners. Ensured clients across multiple industries stayed in compliance with their state, federal, and insurance required mandates. Experience working in a hybrid agile environment interacting with all levels of leadership ensuring projects were properly scoped, all required equipment was procured, and timelines were met. Successfully maintained partnerships with over 100 Small Businesses in the Richmond Metro and provided uninterrupted services in nearly every type of industry (medical, legal, manufacturing, insurance, and non-profit). Landed the companys largest client in 2020, Grant Thornton. Personally handled oversight for major projects and continuous delivery of all products and services, including knowledge curation and operational AI integration. Grant Thornton is one of the largest accounting conglomerates in the world working in both the private and public sectors. Received recognition as their #1 Vendor due to our teams diligence, flexibility, escalation policy, coordination, and transparency. Operations Manager FLIK, Inc. Richmond, VA 2017-2019 Managed all technology aspects of major meetings including video walls, room setups, room interface equipment, microphones, and projection systems. Oversaw implementation of new $4.2M conference center overhaul. Responsible for negotiating contracts with all vendors and lowered vendor costs by 22% annually. Overhauled existing event processes resulting in an increased CSAT of 18% in the first 3 months of implementation. Instilled a culture of excellence by redefining the corporate vision, cultivating strong community relationships, and bridging gaps in communication between corporate and site management. Managed all IT aspects for meetings including large conference events. Selected by the COO to take on a high-level account at Darden Business School, restructuring all facets of high-profile events including offices of the FBI, NASA, JAG, VA State officials and UVA Medical. Sat on the local, regional, and corporate safety committees and implemented policies to align with Capital One and University of Virginia contractual obligations. Warehouse Manager Emerald Isle Foods, LLC Richmond, VA 2015-2016 Managed 35 employees in a fast-paced environment involving the delivery of vast quantities of produce to businesses, schools, and military bases. Handled logistics and procurement between various facilities and clients. Maintained excellent physical condition of the warehouse by planning and implementing efficient design layouts. Created formal inspection standards for all equipment/ machinery and conducted safety training to maintain integrity of delegated tasks as a part of my workflow management style. Renewed over $3 million in state and military contracts. Improved pick error ratio from 1 out of 30 to 1 out of 900, which drastically improved customer satisfaction and lowered the amount of reships. Managing Recruiter Schway Events Virginia Beach, VA 2013 to 2014 Engaged in representing 26 client partnerships with Fortune 500 companies, utilizing various sales tactics to boost their brands in the US. Recognized for 300% average increase in revenue using tactical sales and direct marketing. Responsibilities to include hiring, traveling to partner locations nationwide. Fiscally responsible for 90K of monthly inventory. Received Top Leader Award at Baltimore, MD Regional Conference. EDUCATIONB.S., Business Administration Virginia Commonwealth University 2008-Present |
