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Title Customer Service Technical Support
Target Location US-MN-Saint Paul
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Winslow AveSaint Paul, MN Street Address
Mobile: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLESUMMARYHighly motivated professional with experience providing technical support to computer users. Skilled in troubleshooting hardware and software issues and resolving problems quickly. Committed to providing excellent customer service and ensuring client satisfaction.SKILLSComputer Hardware KnowledgeCustomer ServiceTeam LeadershipTime ManagementProblem SolvingPolicy and Procedure ComplianceEXPERIENCEPrep Cook & Buffet Runner - Oct 2023 to currentDelta Sky Club, MSP International Airport, MNAdhere to food storage standards.Organizing food storage and inventory.Following prep lists created by Chef.Comply with nutrition and sanitation guidelines.Labeling and stocking all ingredients.Hardware Computer Repair Specialist/Computer Shop Manager - July 2015 to July 2023D'BudgetPC Shop, Burgos Street, Calamba, Laguna PhilippinesManage all day to day business operations which include opening and closing shop, all sales and service work, all financial transactions, invoicing, purchasing, shipping and receiving.Organized work area and ensuring all tools were accounted for at the end of each shift.Installing software patches, resolving hard disks failures, configuring software and drivers.Consulted with customers regarding their individual needs then suggested appropriate upgrades or replacements accordingly.Diagnosed problems with computers utilizing troubleshooting techniques such as identifying system errors or faulty connections.Beauty Product Supervisor - January 2010 to February 2015Rustans Glorietta, Makati, Manila PhilippinesDeveloped training programs to ensure employees are knowledgeable in all aspects of beauty services.Maintained detailed records of financial transactions including payments, refunds, discounts.Resolved customer complaints in a timely manner by listening attentively and offering solutions.EDUCATIONBachelor of Science in Industrial Engineering (BSIE) Undergraduate  March 2002University of Perpetual Help RizalPaciano, Calamba, Laguna PhilippinesHigh School Graduate  March 1998Gulod National High SchoolCabuyao City, Laguna PhilippinesREFERENCESJerico AvilaSupervisor, Delta Airlines, MSP Terminal 1 MNPHONE NUMBER AVAILABLECesar DelfinadoMindanao State University Professor, PhilippinesEMAIL AVAILABLECERTIFICATION & TRAININGCertificate in Housekeeping Course - January 12, 2004 to January 14, 2005Tamayo's Restaurant, Intramuros, Manila PhilippinesCertificate in Waitress/Cashier Course - February 15, 2006 to September 15, 2006 Gramby Foods Inc., SM City, Cebu PhilippinesCertificate in Cooking & Baking Course NC111 - October 20, 2006 to January 20, 2007TESDA, Calamba, Laguna PhilippinesCertificate in Hairdressing & Beauty Care NC111 - February 05, 2007 to May 05, 2007TESDA, Calamba, Laguna PhilippinesCertificate in Cashier Course - May 11, 2007 to August 30, 2007Waltermart Ventures Inc., Carmona, Cavite PhilippinesCertificate in Housekeeping Course - September 09, 2007 to April 17, 2009Metro Clark Plaza Hotel, PhilippinesCertificate in Restaurant and Coffee Shop Course NC111 Barista - September 15, 2009Asiantouch International Institute Inc., Makati City PhilippinesCertificate in Food & Beverages Course NC111 - October 15, 2009Sta Ana, Manila Philippines

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