Candidate Information Name Available: Register for Free Title Team Leader Customer Service Target Location US-MO-Sikeston Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Kinder AvenueSikeston, MO Street Address
E-mail: EMAIL AVAILABLEMobile # PHONE NUMBER AVAILABLESummaryCandidate's Name  is well experienced in leadership and management in the corporate industry particularly in account management and customer service fields. He has been successful in this field due to his sound analytical and problem-solving skills. He is a great team player with good interpersonal and communication skills.Personal DataAge : 41 years oldPronouns : He/Him/HisBirth Date: December 03, 1982PRC License.: 0909294Work HistoryJune 2017 Current Position: Training Team Lead/Senior Business Operations Team Leader- April 2024 Manulife Business Processing Services August 2015 Last Position Held: Executive Administrator-June 2017 Symetrix Data & SecurityAssistant to the directorImprove and sustain collections and stock control processes Work closely with Accounts and director for financial reports May 2015 Last Position Held: Operations Manager-August 2016 TeletechClient managementCoordination with Operations SupportDesign and develop initiatives to improve operations Conducted business reviews with clientsJuly 2014 Last Position Held: Team Leader-February Multirational Insourcing Solutions2015October 2014 Last Position Held: Team Leader-July 2015 The Results CompaniesAssumed Graduate School Dean POC responsibilitiesCollaborated with trainers in creating developmental strategies for trainees January 2009 Last Position Held: Team Leader-October 2013 Convergys CorporationOctober 2006 Last Position Held: Account Manager-January 2009 Western Wats Philippines Incorporated Planning, executing, monitoring and closing of projects Projected budget and scheduled estimation and management Managed project team membersJune 2004 Last Position Held: English Instructor-July 2006 University of Cebu in Lapulapu and Mandaue SkillsEducationTertiaryUniversity of San CarlosP. del Rosario Street, Cebu City 6000Certificate Course in Montessori EducationUniversity of Cebu-LMA.C. Cortes Avenue, Looc, Madaue City6014BS in Secondary Education, English1998-2004Certifications and WorkshopsCOPC High Performance ManagementTechnique Training (On-going)Six Sigma- Green Belt- Lean and Value Stream Mapping- Agile- Root Cause Analysis- Four Disciplines of ExecutionHuman Center Design- LUMA PractitionerProgram (Feb 2022)Manager- Preventing Discrimination,Harassment, and Workplace Violence(Dec 2021)LeanIn 50 Ways to Fight Bias (Nov 2021-Facilitator)I Am Remarkable (Nov 2021- Silver TierFacilitator)Creative Thinking Workshop (Oct 2021)Building Psychological Safety Workshop(Oct 2021)Path Mentorship (Sep 2021)Advanced Business Correspondence (Aug2021)Negotiation Skills (Jul 2021)Pursuit Leaders Series (May 2021-Facilitator)Pursuit Leader Series- Development andCoaching (Mar 2022)Competency-Based SelectionInterview-Ateneo CORD (August 2019)Office Applications Other SkillsMS Excel PresentationMS Powerpoint FacilitationMS Word TypingPlanner CommunicationMS Forms Problem SolvingMS Teams Project ManagementWhiteboard InterpersonalKahootMuralSlidoCompass