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PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONSCustomer service focused with proven sales experience in a broad range of markets. Demonstrated ability in building strong relationships to meet or exceed company goals. Self-motivated, collaborative, and quick learner.EducationAssociate of Applied Sciences in Cybersecurity (A.A.S)Northern Virginia Community CollegeAnticipated Graduation: December 2024Completed two semesters towards degree programHighlightDemonstrated commitment to academic excellence by successfully progressing through two semesters of the A.A.S Cybersecurity program.Positioned to graduate with a strong foundation in cybersecurity principles and practices after completing the final semester.WORK EXPERIENCELOGISTICS PROCESSOR  NORDSTROM TYSONS, VA  MAY 2022  PresentEfficiently process incoming and outgoing merchandise shipments, ensuring accurate documentation and timely delivery to designated departments.Maintain strict adherence to Nordstroms inventory control procedures, including cycle counting and stock replenishment to minimize discrepancies and out-of-stock situations.Collaborate with team members to meet daily and weekly productivity goals, demonstrating strong teamwork and communication skills.Assist in the implementation of process improvements and operational enhancements to increase efficiency and reduce costs in the logistics department.BURLINGTON  TYSONS, VA  OCT 2021 - MAY 2022Customer Service Excellence: Provide outstanding customer service by greeting customers, addressing inquiries, and ensuring a positive shopping experience from start to finish.Accurate Cash Handling: Expertly handle cash, credit/debit card transactions, and gift cards, maintaining the integrity of the cash register and ensuring precise change.Efficient Checkout Process: Process transactions swiftly and efficiently, minimizing wait times for customers while maintaining attention to detail.Product Knowledge: Familiarize yourself with Burlington's product offerings, promotions, and sales events to assist customers with product recommendations and upsell opportunities.Electronics diagnostics/repairs  Self Employed  February 2023  PresentProficient in diagnosing and troubleshooting hardware issues with a focus on electronic components, such as RAM, hard drives, and power supplies.Proven ability to repair and replace faulty RAM modules, addressing memory-related issues and enhancing system stability.Demonstrated ability to work independently or collaboratively within a team to resolve complex hardware issues and meet tight deadlines.Excellent attention to detail when inspecting and testing electronic components, ensuring accurate identification of problems and reliable repairs.