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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEMelbourne, FloridaPg 1 of 2Information Technical AdministratorDetail-oriented and highly analytical professional with broad transitioning experience in providing technical support to users and organizations across challenging and complex environments. Expert in identifying and troubleshooting technical issues with computer systems, software applications, and hardware devices. Skilled in installing and configuring hardware/software for smooth execution of workflow, while maintaining network connectivity systems to support system backups and data recovery. Effective communicator with strong multitasking, interpersonal, and problem-solving skills; able to balance conflicting priorities and resolve complex queries to attain optimum customer satisfaction. EducationWestern Governors University Information Technology Projected Graduation July 1, 2025 CertificationCompTIA Security + EXP Date 01/20/2026CompTIA NETWORK+ EXP Date 01/13/2026CompTIA A+ EXP Date 02/14/2026.CompTIA Secure Infrastructure SpecialistClearanceActive SECERT CLEARANCEKey Skills Technical Assistance Risk Assessment & Mitigation Computer System Troubleshooting Customer Service & Support Documentation & Reporting Team Training & Leadership Fairfax, VAIT Administrator January 01, 2022-PresentASM Research Provided technical assistance to the company's computer system, focusing on the Control-M platform to ensure seamless operations. Supported the Defense Logistics Agency (DLA) as an IT support specialist for the company, resolving a variety of technical issues (please specify the average number of issues resolved daily or weekly, and the number of users supported). Addressed system failures by fixing crashed sites, re-running jobs, and troubleshooting underlying problems. Utilized mainframe and Unix environments to research, analyze, and report on system issues or developer problems. Implemented Control-M security measures by defining user groups and selecting appropriate configuration options. Administered the Control-M server and its components daily, managed production batch schedules, and ensured business service continuity. created new jobs on windows, built and managed job flows, and handle calendar requirements and scheduling criteria.2019 07/23Way Finder,Columbus Ohio Produced and maintained technical / functional specifications to document system intentions and requirements. Acquired in-depth knowledge of internet security and understanding of working networks. MS365 administration, integration, and training to include Defender, Entrap, PowerApps, Powerbase, Teams, Cloud App Security, OneDrive, and other MS365 applications. Monitoring web pages for updates and changes in real-time and conducted regular quality checks ensure website content accurately and functionality reported and documented any issues or discrepancies. Monitored web pages for updates and changes provided timely team feedback to ensure websites performance and user experience were optimized. Maintained instead of monitored. Project Manager2017 PresentARMY NATIONAL GUARD Dedicated professional with a strong background in supporting Homeland Security missions and vision, particularly focusing on border security operations in the southwest region of the United States. Experienced in leading a 5-person team to execute border patrol and surveillance activities while maintaining critical equipment valued at $100K. Skilled in conducting team meetings to identify performance gaps and implement targeted solutions. Proficient in logistics management and personnel supervision at the staff level. Led a team of five individuals, assigned to support tasks related to Homeland Security. The project we were involved in necessitated the maintenance of equipment worth $500K to ensure mission success. Regular meetings were held with Oversaw personnel management, including training, scheduling, and performance evaluation, to maintain a high-performing team. - Collaborated with staff at all levels to plan and execute strategic initiatives, contributing to overall mission success the team to identify performance shortfalls and strategize on how to overcome these gaps. Oversaw personnel management, including training, scheduling, and performance evaluation, to maintain a high-performing team. - Collaborated with staff at all levels to plan and execute strategic initiatives, contributing to overall mission success. Additional informationCarpenter, B Heavy, Columbus, OHLogistic Supervisor, Us Army, Columbus, OH |
