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ProfileMore than 35 years of account, project and operational management has provided me a wealth of experience in combining effective and profitable processes with motivating and encouraging team culture to create an environment conducive to improved productivity and great success.Professional ExperiencePharma-Tech Inc., Union MO March 2021  April 2024Key Account Specialist/ Project ManagerDevelop trusting relationships with key accounts.Organize, motivate, and oversee team members by developing clear, straightforward plans that stimulate them to reach their full potential.Implement Wrike workflow system and processes for better project tracking, transparency, and accountability.Understand key clients needs and work closely with them to achieve project goals.Managing reports and documentation that comprehensively capture project requirements are fulfilled and recorded for archiving.Resolve the complaints or concerns of key clients and provide long-term solutions to prevent future dissatisfaction.Resource planning by defining a projects scope and determining and evaluating team members capabilities.Main point of contact between external client/customer and internal teams.Monitor project progress and set timelines for completion that are realistic to prevent failure and a projects success.Identify technical requirements and keep information flowing seamlessly throughout duration from start to completion.Produce and circulate Change Controls internally and externally for customer approvals.Dispatch information between key clients and internal teams.Evaluate project performance by monitoring and analyzing both expenditures and team performance, and always make corrective measures efficiently.Ensure stakeholder satisfaction by giving status updates, attending meetings and communication. Prepare meeting agendas, capture meeting minutes & track action items to completion.Diversant August 2019  March 2020Express Scripts Inc, St. Louis MOIT Project Manager Senior Advisor (Contract Position)Operational Reporting TeamoDirect contact negotiated license fees and implemented Wrike Project Management Workflow System.oEstablished a more transparent and organized process to track project delivery and deadlines.oServes as lead role for on boarding the Wrike system, developing process mapping and day to day training for Technology Experience, Operational Reporting and Operation Effectiveness Teams.oWorked closely with team Director creating analytic reports from ESI systems and producing PPT decks for distribution to management, Directors and Senior Vice Presidents on a weekly, monthly and quarterly schedule.Technology Experience TeamoEvent Planning- Internal and ExternaloOversee and execute all aspects of event.oCoordinated outside vendors with site team for event set-up/teardown, ordering and follow up of event items for prizes and giveaways.oOn-Site point of contact. ESI representative at booth to assist attendees, collect relative data and stock collateral materials.oMaintain budgets and team on-site inventory.oCollaborated with team members to fulfill in-house mailing for 500 virtual ESI employees.oActed as training consultant for new employees handling external events and project delivery.RGA, Chesterfield MO December 2015-June 2019Global Marketing Project ManagerAccountable for approximately 1,500 projects from 26 offices across the globe yearly, with a staff of 8, while partnering with the art director and creative director to ensure timely delivery and scope.Researched and on-boarded the Wrike Workflow System in March 2017, establishing a more organized and efficient way of tracking design projects, allowing transparent tracking of progress and deadlines for creative team and internal client requests. Increasing on time delivery rate from 50-60% to 85-95% in 2018 based on collected data.Align project timelines and milestones.Played key leadership role to ensure project objectives were met. Oversee resource allocation.Developed and implemented new processes and procedures for the Marketing Department to prioritize workflow.In-house Wrike subject matter expert  conduct demonstrations, train and assists other departments on developing their workflow needs and structure.Highly experienced in managing cross-functional projects and the ability to overcome challenges, tight deadlines and competing priorities. Recommends solutions to resolve problems.Develop external and internal communication and provide status reports during the life cycle of the projects.Produces quarterly and yearly metric reporting of deliverables per business unit for EC.Maintain relationships with business partners, outside vendors for print projects, promotional requests and freelance staff while following corporate guidelines on vetting new vendors.Collaborates with clients to efficiently execute project plans.Managed the company on-line store vendors for Promotional items and RGA Stationary, as well as administration staff.Reconciles invoices and credit card purchases of outside vendors for department purchases.Osborn Barr, St. Louis, MO June 2013-December 2015Associate Director of Production Services and Project ManagementServes as the right hand for the Executive Creative Director with responsibilities including resource management, task assignment, and process development.Partnered with Creative Directors and their teams throughout the creative process to ensure on-time and on-budget delivery of external client projects.Integrates and implements processes between the St. Louis and Kansas City offices.Managed a sizable staff including project managers and production artists with responsibilities including crisis aversion, schedule shuffling, and workload detail management.Nurtures and maintains relationships with outside vendors and agency partners while acquiring estimates and awarding jobs to appropriate resources.Software ProficienciesMicrosoft Office, Wrike Workflow System, Confluence Site posting, SharePoint, Webvantage/Advantage workflow software, AdAssist Reporting, Microsoft Office, Service Now System, Siebel Workflow System,