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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLE Mail Id: EMAIL AVAILABLESUMMARY:6+ years of professional IT experience and over 4+ years of strong experience in Salesforce.com (SFDC) as an Administrator/Developer.My work spans various phases of the Software Development Life Cycle (SDLC), including requirements gathering, analysis, development, implementation, deployment, and maintenance.Worked on project implementation using software development methodologies like Agile and Scrum Methodologies.Professional Experience in administration, development, configuration, and Implementation of Salesforce.Extensive experience in Salesforce CPQ with a strong emphasis on configurators, product rules, pricing rules, and advanced approvals.Experience in managing Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using ANT migration Tool and Change set.Extensive experience in working with CPQ objects like Quote, Quote line, Order, Order Product, Subscription, Asset, Contract, etc.Extensive experience in designing custom objects, custom fields, Picklists, Page layouts, Workflows, custom Tabs, reports, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.Experience working with Data Loader to import/Export data to/from SalesforceExperience with Zuora to perform custom integrations with SalesforceProficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, approvals, reports, dashboards, tasks, and actions.Experience in complete security model by using profiles, permission sets, organization-wide settings, owner-based sharing rules, criteria-based sharing rules, manual sharing, account teams, and opportunity teams.Experience in working with client-specific solutions like Force.com IDE, Eclipse IDE, SOQL, SOSL, and various production environments.Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.Working Knowledge in generating reports, customized reports & analyzing the data in Salesforce.Possesses strong interpersonal skills, the ability to interact with people at all levels and strong communication and presentation skills.Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader, Import Wizard, Workbench, etc.Technical Skills:CRMSalesforce.comSalesforce TechnologiesApex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Aura Framework, Workflow & Approvals, Dashboards, Case Management Automation, Custom Objects, Sandbox development and Testing.Salesforce ToolsApex Data loader, GitHub, Eclipse IDE Plug-in, Force.com, Eclipse, Apex Explorer, Offline Edition, App Exchange SSO, Command Line Data Loader, Lightning Controllers, Force.com Platform (Sandbox, and Production).LanguagesApex, JavaWeb TechnologiesHTML, CSS, JavaScriptSDLCAgile methodology / Scrum, Waterfall methodologyOperating SystemsWindows 10/8/Vista/7/XP, LINUX, Mac OSEducation:Bachelors Sathyabhama UniversityCertifications:Salesforce Certified AdministratorSalesforce Certified CPQ SpecialistProfessional Experience:Presence, Remote Mar 2023 PresentSalesforce CPQ SpecialistResponsibilities:Supported relevant documentation: business requirement document (BRD), functional requirements document (FRD), UML diagrams - use cases, sequence diagrams, process flow charts, and prototypes.As a Salesforce CPQ Specialist I had a deep understanding of CPQ concepts, strong technical skills, and the ability to bridge business requirements with technical solutions effectively.Created and maintained reports to support the business in both Salesforce and CPQ.Wrote several complex SOQL, and SOSL queries across multiple objects within the SFDC Database.Performed CPQ-related configuration for product setup, approval matrices, approval rules, process builders, and flows.Involved in understanding Existing Applications, Reviewing Requirements, Preparation of technical documentation, and Prioritizing the Tasks per Business Requirements.Involved in requirement-gathering sessions on the implementation of Salesforce CPQ when migrating from ERP Systems.Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules, and approval processes including Field updates and email alerts.Experience working on Salesforce CPQ objects like Opportunities, Products, Quotes, Contracts, and Subscriptions.Configured Product bundles with features, Product Options, Price books, Look up Queries, Product Rules, and Price Rules.Experience working with CPQ Quote Templates for sending it to customers.Experience working with Order/Split Order functionality along with generating Contracts for Subscription Products. Built several price rules to build the discounting logic and reduce the complexity of the existing process.Migrated applications from Sandbox to various other environments including production using Copado.Conduent Oct 2019 Apr 2022Salesforce CPQ AdministratorResponsibilities:Interacted with business users for requirements gathering, analysis, design, and development.Worked on CPQ-managed Package by creating Price Rules, Product Bundling, Quotes, and Quote Templates.Good Hands-on Experience on Term-based, and Master Evergreen-based Renewal Contracts.Created Price Rules using Lookup Tables and Summary Variables.Created Approval Rules, Approval Conditions, and Approvers for Advance Approval Process.Created Advance Approvals, Dynamic Approvals, and Smart Approvals from Scratch.Used SOQL, and SOSL relationship queries to retrieve data from salesforce and followed best practices to optimize data retrieval.Automated renewals based on business needs.Worked with various Salesforce.com objects like Accounts, Contacts, Products, and Opportunities and created custom objects based on Business need.Experience in custom development which includes Triggers, classes for custom controllers and controller extensions, schedulable apex classes, batch apex, etc., according to the functional needs of the application.Worked on Salesforce Communities.Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.Implemented Test Classes to get the maximum code coverage which is more than 75%Use Sandbox for testing and migrated the code to the deployment instance after testing.Worked on Dynamic Apex to access Objects & Fields to describe information, and execute SOQL & DML queries.Designed various web pages in Visual Force for capturing user informationPerformed self and internal Code review and code analysis to improve application performance.Worked on CPQ production support having 500+ users.Wipro Sep 2017 Sep 2019Sr. Salesforce AdministratorResponsibilities:Regularly engaged with various business sales and marketing teams to collect requirements for CRM implementation and estimate project timelines.Designed, executed, and rolled out customized objects, page layouts, tabs, and components to align with application requirements.Analysis of external systems to create integrations fit to the client's needs.Used third-party applications like Marketo for integrationsCreated Visualforce pages that could be rendered as PDFs, built dashboard components, and defined email templates.Implemented Visualforce pages with public-facing websites by using Force.com Sites.Specify timers that send Ajax update requests to Force.com according to a specified time interval.Used Visualforce in development mode to change the behavior and appearance of Visualforce components.Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.Used Tabular, Summary, and Matrix reports to create Standard reports and Custom reports.Designed and modified Approval processes and created Approval steps that used email alerts and field updates.Worked with Approval processes that used Email Approvals and Parallel Approval steps.Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.Implemented relationship fields for proper data loading.Utilized field-level security in Lightning along with page layouts to control access to specific fields.Implemented Web-to-case and Email-to-case features to raise cases from the customer service portal.Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.Integrated web services via WSDL in Salesforce.com for outbound messaging.Samsung Aug 2015 Aug 2017Salesforce AdministratorResponsibilities:Interacted with various business user groups to gather the requirements for Salesforce implementation and documented the Business and Software Requirements.Design Requirement documents and functional documents for the development team.Configured and customized sales cloud, service cloud, and Standard objects like Accounts, Contacts, Opportunities, Products, Opportunity line items, Leads, Campaigns, Events, Tasks, and Cases.Implemented Classes, Interfaces, Keywords, and Annotations.Worked with Apex Scheduler to invoke Apex classes at regular intervals.Worked with Dynamic Apex to access objects and Field describe information, and execute dynamic SOQL, SOSL, and DML queries.Add methods that can be called from Visualforce pages to Controller Extensions.Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.Analysis of external systems to create integrations fit to the client's needs.Developed Apex classes and Triggers for various functional needs in the application.Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.Developed Visual Force Pages to customize the view and functionality of the page that was required by the Organization.Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and filed updates to implement business logic.Conducted regular data audits and cleanup initiatives to improve data quality and reporting accuracy.Developed and configured various Reports for different user profiles based on the needs of the organization.Environment: Salesforce.com Platform, Workflow and Approvals, Reports, Apex Language, Data Loader, Sites, HTML, Eclipse IDE plug-in, Custom Objects, Custom Tabs, Web Services, Visualforce Pages, CSS, Security Controls, Java Script. |
