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Title Customer Service Technical Support
Target Location US-NY-Potsdam
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Administrative and Business OperationsCanton, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceTranscriptionistRev.com - Canton, NYAugust 2018 to PresentClaim files to transcribe, I write in verbatim or non-verbatim depending on whats required, send file for review, get paid for each file I complete.HousekeeperIndependent Self Employment - Canton, NYFebruary 2016 to May 2021I provided clients with respect and adhered to their needs, weather cleaning, runnings errands or both! I have a high attention to detail and pride myself in doing my best! Kept rooms stocked Prepared linens Served (meal breakfast lunch dinner) Disinfected (area or item rooms bathrooms counters equipment) Cleaned and organized hallways, restrooms, offices, stairwells, kitchen and bedrooms Removed waste dailyCustomer Service Representative/Technical SupportFused Solutions - Potsdam, NYJanuary 2011 to July 2018Call center environment, I answered calls, emails or voicemails that came into my queue, I took notes and information of each customer and tried to help resolve customers issues. If not their case was escalated up to a higher level.EducationBachelor of Science in AccountingStrayer University-Global Region - Canton, NYJanuary 2019 to PresentHigh school equivalency diploma in General Studies Continuing adult education - Norwood, NYJune 2016 to June 2016Skills Tax Experience Transcription General Ledger Accounting Guest Services Office experience Computer hardware Organizational skills Computer skills Social listening Technical support Financial Report Writing Bank Reconciliation Financial Statement Preparation Pre-sales (4 years) Microsoft Windows (10+ years) Beauty general/sales (10+ years) Google Suite Mac OS Customer support Typing Microsoft Excel Customer service Medical terminology Microsoft Office Front desk Medical scheduling Database management DME Korean Journal Entries Research Supervising experience Editing Intake Final Cut Pro Marketing Logistics Administrative experience Senior care Live chat Payroll Business management (7 years) Microsoft Word DNS HTML5 Social media management WordPress Human resources Copywriting E-commerce Google Docs Proofreading Bilingual Financial services Cleaning Data collection Clinical research Bookkeeping QuickBooks Accounts Receivable Accounts Payable Balance Sheet Reconciliation Databases English HIPAA Marketing (5 years) Advertising & public relations (4 years) Clerical experience Epic Word processing Basic math Data entry Administrative experience (7 years) Administrative & business operations (5 years) Account Reconciliation Blogging Budgeting Construction & extraction (3 years) Fact checkingCertifications and LicensesProfessional Certification in Customer ServiceJanuary 2011 to PresentAssessmentsMedical receptionist skills  FamiliarJanuary 2022Managing physician schedules and maintaining accurate patient records Full results: FamiliarAttention to detail  ProficientJanuary 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientSales skills  Highly ProficientNovember 2021Influencing and negotiating with customersFull results: Highly ProficientCustomer focus & orientation  Highly ProficientNovember 2021Responding to customer situations with sensitivity Full results: Highly ProficientCustomer service  ProficientFebruary 2022Identifying and resolving common customer issuesFull results: ProficientWorking with MS Word documents  CompletedJanuary 2022Knowledge of various Microsoft Word features, functions, and techniques Full results: CompletedData entry: Attention to detail  CompletedJanuary 2022Maintaining data integrity by detecting errorsFull results: CompletedData entry: Attention to detail  CompletedJanuary 2022Maintaining data integrity by detecting errorsFull results: CompletedAttention to detail  ProficientJanuary 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientAdministrative assistant/receptionist  FamiliarFebruary 2022Using basic scheduling and organizational skills in an office setting Full results: FamiliarWork style: Reliability  ProficientNovember 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer focus & orientation  ProficientNovember 2021Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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