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Title Customer Service Administrative Assistant
Target Location US-OR-Wilsonville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLE CellEMAIL AVAILABLEObjective:Seeking employment where I can provide excellent service in my mortgage/loan processing, accounting, customer service and leadership skills to internal/ external customers & employees. I am a motivated, hardworking individual. With my good communication skills, I work well with fellow employees, clients and 3rd party vendors. Experience:2019 November to current Evergreen Mortgage Company Vancouver, WA Regional Jr Construction ProcessorVA, FHA and Conventional loans, some brokered loansRenovation and OTC loans (OTC, Homestyle, 203k)Request & obtain all required order-out items as requested by the sr processorCommunicate effectively with 3rd professionals-including title/escrow companies, county clerks, hazard insurance companies or any other 3rd party professionals either verbally or written.Ordered credit supsResponsible for file organizationAssist in gathering & clearing UW conditions & meeting loan deadline datesWorks closely with the sales team, Sr Processor, Underwriter, closer/funders and borrower(s)Pipeline average was 100+, along with 40-50 modification loans (worked for 3+ sr processors who processed for the whole company)Proactively communicate & set expectations about what the process will or may potentially involve; including turnaround times for documents and impacts of delays if applicable.2018 March to 2019 June Bank of the West Portland, OR Senior Administrative Assistant to SVP/ Regional ManagerHandled day to day administrative dutiesMonitors deadlines and followed up on pending mattersProcessed and maintained information of high complex and confidential materialWorked one on one with 10 Relationship Managers/ Loan OfficersProcessed payments and any correctionsInput and retrieved data from multiple computer software programsInteracted with clients to schedule appointments, answer questions, gather personal documents/ information and resolve moderately complex issuesOrdered office suppliesOrganized and maintained files, correspondences, records and other documentation 2017 June- 2018 February LoanStar Home Lending Vancouver, WA Construction ProcessorWorked in the Encompass systemGather all important data from client (assets, debts, etc)Verify information and references by contacting the right sourcesCreate the loan submission package for the underwriting departmentSubmit files to the assigned underwriterSatisfy all conditions assigned on the conditional loan approvalAct as the point of contact between the loan officers, underwriters and clientCommunicate effectively with 3rd professionals-including title/escrow companies, county clerks, hazard insurance companies or any other 3rd party professionals either verbally or written.Scheduling and tracking closing datesFHA, Conventional, 1xclose, Renovation & VA loans 2017 January- 2017 June American Pacific Mtg,dba Mortgage Pro Vancouver, WA ProcessorWorked in the Encompass systemGather all important data from client (assets, debts, etc)Verify information and references by contacting the right sourcesCreate the loan submission package for the underwriting departmentSubmit files to the assigned underwriterSatisfy all conditions assigned on the conditional loan approvalAct as the point of contact between the loan officers, underwriters and clientCommunicate effectively with 3rd professionals-including title/escrow companies, county clerks, hazard insurance companies or any other 3rd party professionals either verbally or written.Scheduling and tracking closing datesFHA, Conventional & VA loans2008 October- 2016 September Campbell Global LLC Portland, OR Log Accountant ProcessorManage multiple clients tree farms (pipeline)Data input of all daily/ weekly activityAccounts payable & account receivableReconciled settlement statementsRan payable reports on a daily and weekly basisMonitored current production and payable reports to ensure data accuracy and completenessResponsible for month end review of assigned tree farms and quarterly harvest tax paymentsResponsible for all client invoicing and billingWorked one on one with auditors throughout the year 2007 January- 2008 October iQ Credit Union Vancouver, WA Administrative Assistant to VP of Business Lending/ Loan Processor- Commercial LoansAccounts receivable & accounts payableAssist with operational and administrative functions, as well as compiling, processing, computer input, and servicing to support Member Business loans (commercial loans)Compiling all current required financial documentation for new and existing loans. Corresponding with borrowers to ensure proper documentation is providedHigh level of accuracy in input, updating and preparing new and existing loans, loan disbursements, and all reportsHigh level of accuracy in balancing general ledger accounts (ensuring accurate monthly posting of expenses and reconciliation to the general ledger)Responsible for paying invoices in an accurate and timely mannerProcessing monthly payments and reports for purchased and sold loan participationsTracks and keeps accurate records of significant events occurring during the loanCorresponds with existing borrowers regarding interest rate changes, term changes, annual reviews and maturities, providing them with list of documentation needed, and follow up until information is receivedTracks and keeps accurate records of insurance information, keeping insurance requirements and documentation currentDraw docs/ fund loan2006-2006 Lime Financial Services Lake Oswego, ORProcessor Sub PrimeManage a pipeline-taking ownership of loan from approval (or suspense) to closing the loanReviewed loan approvals, suspenses and appraisalsVerified VOR/VOMs, VOEsPulled BPOsWorked one on one with Brokers and AEsOrdered 4506Ts and SSVGathered all conditions for all internal approved/ suspended loansReviewed all underwriting decisions, effectively communicating all outstanding conditions to broker and AECoordinated all needed information and documents for the closing of the loan 2005 November- 2006 November Meritage Mortgage Corp Beaverton, OR Processor - Sub PrimeManage a pipelineTake ownership of loan from approval (or suspense) to closing the loanReviewed loan approvals, suspenses and appraisalsVerified VOR/VOMs, VOEsWorked one on one with Brokers and AEsOrdered 4506Ts and SSVGathered all conditions for all internal approved/ suspended loansReviewed all underwriting decisions & effectively communicating all outstanding conditions to broker and AECoordinated all needed information and documents for the closing of the loan 2003 April-2005 November US Bank (SBLC) Portland, OR Loan Doc Assistant (Processor) - Commercial LoansSet up loansGathered financial DataPulled credit report from Equifax, D & B reports (business)Worked with (systems) Hogan, AFS and Lotus NotesWorked one on one with the bankersGathered all conditions for approved loans and suspended loansManaged a pipeline2002-2003 Washington Mutual (temp) Lake Oswego, OR ProcessorStacked and sorted loansInput financial data into the systemGathered loan conditions from bankerProcessed adverse loansAccomplishments:Have finished classes in the field of Strategies for Success, Keyboarding, Medical Billing, First Aid/ CPRReferences:Available upon requestOverview:I am an extremely hard working, goal oriented, energetic, motivated, hard worker and well liked/ respected by others. I strive at being the best at what I do. I have always shown to be a true asset to the company I am working for. My strong attention to detail and accuracy makes me a great asset.

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